Contact RealTime-CTMS Customer Service

Why should I report an Issue with RealTime-CTMS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RealTime Software Solutions to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Patient referrals drop directly into your study recruitment roster to begin the recruitment process. - The Contacts page allows users to view Personal Contacts and Research Staff Contacts.

2. Users receive notifications for new signature requests. - The Studies page allows users to navigate electronic records within each electronic study regulatory binder.

3. Study contacts can also be accessed on this page. - CTMS-integrated customers have the option to display subject inclusion and exclusion criteria for a particular study while also having the ability to "Refer a Patient".

4. - The My Signatures page allows users to manage signature requests and sign records electronically.

5. Users may sign records using username and password and/or fingerprint.

1. I have uninstalled and installed a few times and have updated my android phone.

2. I've even restarted my phone a few times.

3. The app no longer lets me sign in.

4. I just changed my password.

5. Still, no luck.

1. Fix RealTime-CTMS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RealTime-CTMS: Restarting the app will resolve most errors.
2. Update the RealTime-CTMS App. Here is how:
   1. On Android goto PlayStore » Search for "RealTime-CTMS" » Open RealTime-CTMS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RealTime-CTMS » click "UPDATE".
3. Clear RealTime-CTMS app cache: Clearing cached data will force your app to retrieve the latest data directly from RealTime-CTMS servers.
   1. On Android, goto Settings » Apps » Select "RealTime-CTMS" » click Storage » click "Clear Cache".
4. Check RealTime-CTMS app permissions. If any of these permissions required to use your device's features are disenabled, RealTime-CTMS might not work.
5. Uninstall and reinstall RealTime-CTMS. If nothing else has worked, completely uninstall RealTime-CTMS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RealTime-CTMS not working

2. Fix RealTime-CTMS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RealTime-CTMS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RealTime-CTMS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RealTime-CTMS may not be able to connect to the Internet when running in the background.