Contact Smart Traveller Global Rewards Customer Service

Why should I report an Issue with Smart Traveller Global Rewards?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Arrture Group Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I don't know whether password is right or wrong.Fail to reset password.Smart Traveller is the name of the reward programme yet it shows up on the phone as Airport Rewards making it extremely difficult to find!After keyed in email address & password, it states Member is login for the first time.

2. Then log in to the App with no problem.Had poor experience using this apps as I been travelling few countries and checked in few premier lounge and showed my apps ID to officer .however ,its not credited points to my apps .and CS mentioned denied my appellation .I hope apps user alert on this issue.make sure the points has credited .else ,you unable to appeal it .Link in notification nothing happened after clicking.

3. It is a scamHad problem first time logging in as message of first time log in kept appearing after keying in the correct password.

4. Very frustrated when see promotions in the notifications inbox but cannot click the link to understand more.The redemption goodies are so useless and shxtty...... the app interface is not smooth, a bit slowCannot login.

5. Stuck at login page with message member is login for the first time.

6. Reset my password on the App and instructions will be send to your registered email.

7. Why? While the app tries to collect as much personal information from you as you're willing to divulge, the website frustrates with its unprofessional user interface.

8. It's a terrible app and the few points they offer are usually not awarded even after following up with their customer service for weeks.

9. As a frequent traveller and lounge user I have come to find this program is useless.

10. Just follow the instructions and I reset it using my old password .

11. You download this useless app only to have to then go to a website to make an airport lounge booking.

1. Fix Smart Traveller Global Rewards Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Smart Traveller Global Rewards: Restarting the app will resolve most errors.
2. Update the Smart Traveller Global Rewards App. Here is how:
   1. On Android goto PlayStore » Search for "Smart Traveller Global Rewards" » Open Smart Traveller Global Rewards » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smart Traveller Global Rewards » click "UPDATE".
3. Clear Smart Traveller Global Rewards app cache: Clearing cached data will force your app to retrieve the latest data directly from Smart Traveller Global Rewards servers.
   1. On Android, goto Settings » Apps » Select "Smart Traveller Global Rewards" » click Storage » click "Clear Cache".
4. Check Smart Traveller Global Rewards app permissions. If any of these permissions required to use your device's features are disenabled, Smart Traveller Global Rewards might not work.
5. Uninstall and reinstall Smart Traveller Global Rewards. If nothing else has worked, completely uninstall Smart Traveller Global Rewards then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Smart Traveller Global Rewards not working

2. Fix Smart Traveller Global Rewards Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Smart Traveller Global Rewards be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Smart Traveller Global Rewards not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Smart Traveller Global Rewards may not be able to connect to the Internet when running in the background.