Published by Garmin

Report an issue with Smartphone Link.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Smartphone Link?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Garmin to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Smartphone Link image 1 contact Smartphone Link image 2

About Smartphone Link

1. Once linked, the compatible Garmin navigator uses your existing mobile data plan[1] to share information with your Android smartphone, including contacts, search results, favorite locations, your driving destination, and even your parking spot.

2. With Smartphone Link, your compatible Garmin navigator can also access Garmin Live Services[2] for useful, real-time driving information.

3. Garmin Live Services provide the most up-to-date “live” information to your Garmin navigator using your existing mobile data plan.

4. View helpful parking information, including pricing and availability trends for on-street public parking, as you approach your destination. 1] Contact your mobile service provider for more information about your service plan’s data and roaming rates. 2] Restrictions apply.

5. Smartphone Link offers a variety of live services for your Garmin navigator.

6. To receive data relevant to your location, Garmin Live Services require your current GPS location be shared with Garmin and Garmin partners.

7. Smartphone Link allows you to connect a compatible Garmin navigator and your Android smartphone.

8. To ensure that you can access these services across all your Garmin devices, we use your Google Play Store e-mail address to uniquely identify you.

9. Check garmin. com/spl for a detailed list of compatible Garmin devices.

10. Some models require a software update, available at garmin.

11. Other services within the app are available through optional paid subscriptions offering premium content and enhanced features.

Smartphone Link Customer Insights

1. Contacted Garmin support twice and neither rep was familiar with the issue, however, previous app reviews note the problem months ago.This blasted app is trying to connect to every Bluetooth signal I get around.

2. When trying, it says "unfortunately, the app cannot handle the object you want to share." Seriously, what decade is this?While the app has potential it makes listening to bluetooth music useless.

3. But at least i can find out what Foursquare thinks about a rest area bathroom!Seems to work to connect my 2597 to my phone, it has no trouble dialing numbers and making some requests.

4. my rating will change when this feature is changed.Good for Bluetooth integration with phone, including text messages.

5. (Used with a Garmin RV 760.)For the second time in five months, my phone alerted me that my storage space was running out.

6. Update: Through some trial and error I discovered that I needed to have the hotspot on my phone off when using bluetooth.

7. Other features seemed to work okay though in my part of the world there aren't many traffic alerts to be found.

8. I can't turn off my Bluetooth on my phone, then my smartwatch won't work.

9. It saved me an hour on a trip I made by bypassing the traffic.One huge problem: memory usage - 12 GB of storage used!!! No reason for that as I rarely use the app and have traveled only locally with it.

10. After poking around the file system and not finding anything unexpected, I checked the apps list in Settings and, sure enough, this app had 20+GB of "user data" stored somewhere I can't see it without root access.

11. it makes finding an address outside 50 miles a real pain.

Steps to Troubleshoot & Fix Smartphone Link Issues

1. Fix Smartphone Link Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Smartphone Link: Restarting the app will resolve most errors.
  2. Update the Smartphone Link App. Here is how:
    1. On Android goto PlayStore » Search for "Smartphone Link" » Open Smartphone Link » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smartphone Link » click "UPDATE".
  3. Clear Smartphone Link app cache: Clearing cached data will force your app to retrieve the latest data directly from Smartphone Link servers.
    1. On Android, goto Settings » Apps » Select "Smartphone Link" » click Storage » click "Clear Cache".
  4. Check Smartphone Link app permissions. If any of these permissions required to use your device's features are disenabled, Smartphone Link might not work.
  5. Uninstall and reinstall Smartphone Link. If nothing else has worked, completely uninstall Smartphone Link then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Smartphone Link not working


2. Fix Smartphone Link Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Smartphone Link be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Smartphone Link not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Smartphone Link may not be able to connect to the Internet when running in the background.

Reported Issues