Contact Sun Surveyor (Sun & Moon) Customer Service

Why should I report an Issue with Sun Surveyor (Sun & Moon)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Adam Ratana to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Sun Surveyor takes the mystery out of the sunrise, sunset, and moon phases, allowing photographers and filmmakers to scout the best locations, plan effectively, and get the perfect shot. - Photo Opportunities (new! - Position Search (new! - Import and export Google Earth . kmz/. ** NOTE: the Live View and 3D Compass portions of this app make use of your device's compass.

2. Some devices may not have a compass.

1. I am a professional photographer with 40+ years experience - now 'legally' retired and often realize that thanks to apps like Sunsurveyor I can make better photos where in the past even after a lot of endless calculations - I could just just missing 'the moment' the Moon for instance showed its face over a mountain.

2. One way for example, the shadow length tool,can be used to find the height of a tall object, or predicting where it's shadow will be at any given time or where it was, on any date and time in past history .

3. Also great for aerial mapping to pick high contrast times and shadow length.Very helpful for planning timelapse sequences for upcoming sunrises & sunsets.

4. The calibration mode is so great to have since compasses are often affected in the city or in buildings, and when worse comes to worst, the street map mode gives practical confirmation of uncertain observations.

5. This was true for other apps that use a compass setting, and quite easy to do via the "Calibrate the compass" setting in Google Maps.The sensors in my new Pixel 4XL are much better at keeping the compass accurate.

6. Developer talent and passion combined!This has been my "go to" tool for planning milky way photography for several years.

7. I would have given 5 stars, but one of my favourite features was the ability to write notes of an area so you could read these if wanting to return, the map reference was saved to so click it & your note & reference were there.

8. ThxThis app is like Antikythera mechanism combined with alien technology from Area 51! I know it's supposed to be for photography but I use it for various building tasks in which it is important to know the position of the sun at different times of the year.

9. Only upgrade might be to allow enlarging hour indicators or change their color/give a opaque window, because when looking at the sun in live view, sometimes it's very difficult to read the hours.

10. All the information required to read and adjust settings in one screen without ever having to hop from screen to screen and back is just such a time saver.

11. I LOVE the fact that permissions are NOT at all invasive or unnecessary!I have been using Sunsurveyor for iPad for many years.

1. Fix Sun Surveyor (Sun & Moon) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sun Surveyor (Sun & Moon): Restarting the app will resolve most errors.
2. Update the Sun Surveyor (Sun & Moon) App. Here is how:
   1. On Android goto PlayStore » Search for "Sun Surveyor (Sun & Moon)" » Open Sun Surveyor (Sun & Moon) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sun Surveyor (Sun & Moon) » click "UPDATE".
3. Clear Sun Surveyor (Sun & Moon) app cache: Clearing cached data will force your app to retrieve the latest data directly from Sun Surveyor (Sun & Moon) servers.
   1. On Android, goto Settings » Apps » Select "Sun Surveyor (Sun & Moon)" » click Storage » click "Clear Cache".
4. Check Sun Surveyor (Sun & Moon) app permissions. If any of these permissions required to use your device's features are disenabled, Sun Surveyor (Sun & Moon) might not work.
5. Uninstall and reinstall Sun Surveyor (Sun & Moon). If nothing else has worked, completely uninstall Sun Surveyor (Sun & Moon) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sun Surveyor (Sun & Moon) not working

2. Fix Sun Surveyor (Sun & Moon) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sun Surveyor (Sun & Moon) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sun Surveyor (Sun & Moon) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sun Surveyor (Sun & Moon) may not be able to connect to the Internet when running in the background.