Published by Lufthansa Systems GmbH & Co. KG

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Why should I report an Issue with Aircalin Player?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Lufthansa Systems GmbH & Co. KG to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Aircalin Player Customer Insights

Steps to Troubleshoot & Fix Aircalin Player Issues

1. Fix Aircalin Player Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Aircalin Player: Restarting the app will resolve most errors.
  2. Update the Aircalin Player App. Here is how:
    1. On Android goto PlayStore » Search for "Aircalin Player" » Open Aircalin Player » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Aircalin Player » click "UPDATE".
  3. Clear Aircalin Player app cache: Clearing cached data will force your app to retrieve the latest data directly from Aircalin Player servers.
    1. On Android, goto Settings » Apps » Select "Aircalin Player" » click Storage » click "Clear Cache".
  4. Check Aircalin Player app permissions. If any of these permissions required to use your device's features are disenabled, Aircalin Player might not work.
  5. Uninstall and reinstall Aircalin Player. If nothing else has worked, completely uninstall Aircalin Player then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Aircalin Player not working


2. Fix Aircalin Player Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Aircalin Player be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Aircalin Player not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Aircalin Player may not be able to connect to the Internet when running in the background.

Reported Issues

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