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Why should I report an Issue with Procreate Paint?
AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
Pulling issues faced by users like you is a good way to draw attention of Strongmain Lab to your problem using the strength of crowds.
Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
Procreate Paint Customer Insights
Steps to Troubleshoot & Fix Procreate Paint Issues
1. Fix Procreate Paint Not Working/Crashes/Errors/Unresponsive & Black/White screen:
Restart Procreate Paint: Restarting the app will resolve most errors.
Update the Procreate Paint App. Here is how:
On Android goto PlayStore » Search for "Procreate Paint" » Open Procreate Paint » click "Update".
On iPhone, goto AppStore » Your profile » Available Updates » Check for Procreate Paint » click "UPDATE".
Clear Procreate Paint app cache: Clearing cached data will force your app to retrieve the latest data directly from Procreate Paint servers.
Check Procreate Paint app permissions. If any of these permissions required to use your device's features are disenabled, Procreate Paint might not work.
Uninstall and reinstall Procreate Paint. If nothing else has worked, completely uninstall Procreate Paint then reinstall.
Restart your device. Last, restarting your device can often clear most problems causing Procreate Paint not working
2. Fix Procreate Paint Server issues & Internet Connection
Check network connection: An unstable Internet will make Procreate Paint be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
Disable VPN: VPN can cause connection errors and lead to Procreate Paint not working. Make sure all VPNs are off
Enable background data: When Background data is turned off, Procreate Paint may not be able to connect to the Internet when running in the background.