Contact Procreate Customer Service

Why should I report an Issue with Procreate?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HrPDev Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Worst app I've seen on play storeI LITERALLY couldn't draw .Itwas to confusing and I I look on YouTube and they're drawing like nothing happened and there is to many ad's don't get me started on the ads please fix this because I'm getting irritated now and it's just kind of it's annoying so yeah I just need your fix this and make this a better because there's too many problems with this app first of all I go back and I look at the views and and most of the views they have like one star so I just can't use the app anymoreNot a real drawing app I opened it thinking it was an app sort of like the real procreate but it isn't like that at all it will say 4 options none to create a normal picture from scratch or anything all you can do is edit photos from your phone not only that but I'll tap my photo and it will say access denied.If there was a zero rating I would click it because this not TH...

2. Its just a waste of time downloading! I thought it was a real procreate app, but its just a photo editor! "Welp, there is also some photo editors available! And you said THIS was a waste of time?!!" Welp, i knew that it was a photo editor in the FIRST PLACE since its a photo editor, duh.

3. I'm WARNING YOU.This is a horrible app I saw a guy on youtube who shows his procreate work and progress o thought it was so good so when I saw that it was on Android I had to try it out everytime I click something there is a ad! I wanted to give this 5 stars I woulda been so happy if I could actually do stuff on here but I just can't.

4. Bruh how tf am I supposed to use the app itself if you ask me 2 seconds into opening it to rate it 5 stars on the play store?????? Then after I say "remind me later" it gives me an ad that I can't skip then randomly skips the picture editing phase and saves the new picture which I haven't even seen and the app has somehow edited it.

5. Opened this app up to see what lies ahead, BRO THIS LOOKS NOTHINGGG LIKE PROCREATE! Procreate actually kind of looks something like Ibispaint (CALLING ALL MY IBISPAINT USERS) but obviously not when you start to draw.

6. But THIS, said its procreate not a photo editor!!!I opened the app, and it asked me for my location and my photos.

7. Do something to the apps please.It's funny cause my friend has the REAL Procreate on her iPad and showed me what it looks like.

8. This really breaks my heart and desire to draw, because not only do i have to waste money on an ipad JUST TO DRAW i really thought it was my time to shine as an artist.

9. And, when I went to the Procreate for Android, it only had tips and no drawing things.

10. Please keep the ads if you want just make it where we can do things!I wish play store could allow 0 star ratings.

11. The editing is the basic stuff that already comes on your phone too so just don't install this to do what your phone already does.

1. Fix Procreate Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Procreate: Restarting the app will resolve most errors.
2. Update the Procreate App. Here is how:
   1. On Android goto PlayStore » Search for "Procreate" » Open Procreate » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Procreate » click "UPDATE".
3. Clear Procreate app cache: Clearing cached data will force your app to retrieve the latest data directly from Procreate servers.
   1. On Android, goto Settings » Apps » Select "Procreate" » click Storage » click "Clear Cache".
4. Check Procreate app permissions. If any of these permissions required to use your device's features are disenabled, Procreate might not work.
5. Uninstall and reinstall Procreate. If nothing else has worked, completely uninstall Procreate then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Procreate not working

2. Fix Procreate Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Procreate be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Procreate not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Procreate may not be able to connect to the Internet when running in the background.