contact DreamMapper

Contact DreamMapper

Published by Philips Respironics
Updated: Sep 16, 2022



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Why should I report an Issue with DreamMapper?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Philips Respironics to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



DreamMapper Features and Description

Achieving a great night’s sleep with CPAP therapy happens when you take an active role in your own therapy. That means being in tune with how your therapy and equipment are performing – and how they should be performing – from night to night. DreamMapper is a mobile and web application that keeps you actively informed about your previous night’s therapy – with information like mask fit and therapy hours – so you know you are getting what’s needed for the great night’s sleep you deserve. DreamMapper provides all of the following: • Bluetooth® data transfer from your Philips PAP; • Daily feedback about your treatment and your therapy results; • Personalize your treatment management by setting alerts and personal goals; • Find the answers to your questions through a rich content including informational videos and guides; • Receive notifications about your therapy and your DreamMapper compatible equipment; Learn more about DreamMapper and the Philips devices it supports at www.dreammapper.com. Philips CPAP devices treat Obstructive Sleep Apnea (OSA) so that you can sleep better at night and be more active during the day. Part of the Dream Family DreamMapper is part of the Dream Family from Philips Respironics. The Dream Family offers innovative, comprehensive sleep therapy technology like: • DreamWear: It looks different because it is different. The ingenious open-face design provides exceptional comfort with an optimal fit, easy freedom of movement and the ability to choose your most comfortable sleep position. DreamWear is User-friendly in every possible way. • DreamStation: Embrace your care with confidence with our most innovative obstructive sleep apnea (OSA) technology. With easy-to-navigate menus, remote diagnostics, a sleek, compact profile and incredibly quiet operation, DreamStation helps make it simple to start, customize and continue your OSA therapy. • DreamStation Go: Whether you’re traveling for business or venturing out on the vacation of a lifetime, DreamStation Go provides an easy, reliable and portable PAP experience for users who refuse to compromise. Philips DreamMapper has access to the following permissions: Location Approximate location (network-based): This is to set up Bluetooth communication. A location is required to acquire the pair. Photos/Media/Files Read the contents of your USB storage: This is needed to access the scanned and stored image that the camera takes of the Device Serial Number (DSN). Storage Read the contents of your USB storage: This is a way to access the DSN image that might be stored on the SD card (some Androids devices store images to the SD card). This is the default behavior when you ask for the Photo/Media/Files access. Camera Take pictures and videos: Used to scan the DSN. Other reasons Receive data from Internet: DreamMapper needs to communicate with its Data Center. View network connections: Wi-Fi setup as well as the need for DreamMapper to communicate with its Data Center. Pair with Bluetooth devices: First-time connection to another Bluetooth device. Access Bluetooth settings: First-time connection to another Bluetooth device. Full network access: DreamMapper needs to communicate with its Data Center. Prevent device from sleeping: Prevents the phone from “going to sleep” while playing videos.

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Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Tried to reset forgotten password but keeps popping up invalid

    — by Edward Miller 1 week ago


  • Dream Mapper will not recognize my old account, nor allow me to establish a new account with my new CPAP machine.

    — by Charlene Jenkins 1 month ago


  • I am unable to reset my password for my email account

    — by Heather 2 months ago


  • Dream station 2 not transferring data to DreamMapper

    — by Michael H Krueger 3 months ago


  • I am getting the following error message when I choose can't remember password.

    "There has been an error in the application in processing your data."

    Using DreamMapper App while trying to login and register my new device.

    Info entered was
    [email protected]
    J26025596C703

    That is the device sn for my old device, but I did try the sn for me new device. same error

    — by don thomson 3 months ago


  • i can not log into my account on the dreammapper app on my iphone. i have tried everything i possibly know and it will not work. i have deleted the app and reinstalled it i have tried to change my password nothing works

    — by Paul Holod 3 months ago


  • I have a new cpap Dreamstation 2 but am having trouble pairing to my phone. I have forgotten my password and tried to reset it but can't.

    — by Brian J Cole 3 months ago


  • Can not log into the app!! It tells me I am registered but it gives me error messages each time I try to log in… because I can not log in, I also can not set up the Bluetooth app. Can a real person please call me???

    — by James Scotter 3 months ago


  • My DreamMapper app quit working on 6-24-2022. When I launch the app it shows the blue screen the word DreamMapper and the Philips logo. I do not see the usual message about "connecting". The blue screen just sits there and never gives an error message or shows any data. What do I do to get this app working?

    — by Leslie Lewis 5 months ago


  • How can I email a 30 day report from my iPad to my desktop address?

    — by Jose Luis Pujol SR. 5 months ago


  • Unable to login or restlet password for dreammapper. Current Dreamstation2 s/n
    D13126625530F5

    — by David Koster 6 months ago


  • modem has stopped updating data. have gone through the trouble shooting process. still does not work. has skipped 4 of the last 6 days. last updated May 31 @ 10:44am

    — by Albert Thompson 6 months ago


  • The dreammapper app was Uninstaller when my cpap was recalled. When I reinstall today to register new device it will not permit me to register new account nor recall password

    — by Darcy L Allen 6 months ago


  • Received replacement auto pap machine. Followed instructions. Screen said prescription updated. Cannot log in to Dreammapper with the new SN or the old SN.

    — by Gerald Pickens 8 months ago


  • don't remember username or password can't login

    — by Ellis Landers 8 months ago


  • Several times now the app has deleted or failed to register data for a period of up to a week or more. It does not register the ramp feature on my machine, and there is no way to change the start or end time of the 24-hour clock that Dreammapper is set to follow after it has been set.

    — by Erin Coulterman 8 months ago


  • my app isn't working because it won't log me in. I try to change password and it says invalid account, etc. i tried to create new account it says i have one. i'm not paying $1,00 for some computer person

    — by Ramona Savana 9 months ago


  • I cannot login into DreamMapper to register my new replacement CPAP because the password recovery needs my old serial number and it doesn’t accept the one I have.

    — by Brandon King 9 months ago


  • Flustered,got new c pap, tried to create a new account, app will not let me and it will not let me change my password on my old account.

    — by Ralph Pritts 9 months ago


  • DreamMapper on my phone doesn't give me notice about changing filter or cleaning ask and tubing.

    — by Sandra Brown 9 months ago


  • I can't use DreamMapper. Keeps telling me my email is already in use. Everything I try takes me back to the same point. I have completely restored app, same result.

    — by Brian Hyland 10 months ago


  • Something went wrong when tried to connect weeks ago
    Says Bluetooth not on but it is on the phone
    Don’t know what to do doesn’t show my usage

    — by Kathy Dawkins 11 months ago


  • I'm trying to unlock my account on DreamMapper but when I put the SN in it says my account is invalid.

    — by Marijenneh McDaniel 11 months ago


  • dreamststion2 won't connect via bluetooth.tried multiple times, deleted spp, etc

    — by RANDALL e MARTIN 1 year ago


  • Hello. My dream station 2 won’t stay connected to my Bluetooth what can I do to make sure it stays connected. I’ve recently flew to Florida and ever since it seems like it won’t stay connected to my Bluetooth

    — by Marci Moore 1 year ago


  • Blows t9 much air

    — by Melody McCAlla 1 year ago


  • not recording my usage on the app

    — by Melody McCAlla 1 year ago


  • I have new machine and don’t remember my password to dreammapping. Scanning does not work because the sn is different. Please reset my password.

    — by Kelly LaBarr 1 year ago


  • Forgot user name

    — by Janet Hohnen 1 year ago


  • Hi,
    Been trying to add the Phillips machine I have purchased but it is not allowing me to log in I believe the trial unit is still attached to my account.

    — by Stephen 1 year ago


  • I forgot my log in name and password

    — by Erik Johnson 1 year ago


  • It keeps telling me it is an invalid login attempt.

    — by Linda Sisson 1 year ago


  • i tried to access my data on my dream Mapper it is asking me to log in it is telling me it is wrong info

    — by John Tchitdjian 1 year ago


  • How do I get on setup to connect iPhone to machine

    — by Walter johnson 1 year ago


  • My Dreamstation Go has stopped transferring since your update, I have done all the recommendations requested several times, this has been more of a health issue to me since, probably worst than my apnea problem, depressed and dissatisfied.
    Tony

    — by Anthony Lange 1 year ago


  • Can u please do another update as I need to know my AHI numbers Thanks in advance

    — by MITCHELL SAMUELS 1 year ago


  • I have a new cpap machine that no matter what I do, the upload says FAILED. My Bluetooth is on, the device shows up and the Bluetooth setting on the machine is ON. Nothing!?! The first few days it was working, then suddenly nothing!

    — by Lucia Gold 1 year ago


  • This is exactly the problem. This is the second time you have asked me to fill out this form. After having to change my password 4 or 5 times I'm giving up.

    — by James Rhodes 1 year ago


  • Is there a phone# for live person contact otherwise I am having trouble setting up account not letting me create a password or not knowing a password
    I am not computer friendly old
    Thanks for your help

    — by Patrick shay 1 year ago


  • Already having communication issues did you not get my first message

    — by Patrick shay 1 year ago


  • Hooked up SoClean to cpap and dream mapper didn't record last night's info. What to do?

    — by Karen Bird 1 year ago


  • I can't find a way to log into my account or change my password. The app is essentially worthless.

    — by Ronald Tatus 1 year ago


  • Under "AHI details" in the app are the numbers of apneas and hypopneas per hour or per night of usage? Thank you.

    — by Richard C. Bean 2 years ago







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