Contact OneVue Device Configurator Customer Service

Why should I report an Issue with OneVue Device Configurator?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Primex Family of Companies (PFOC) to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The OneVue Device Configurator (ODC) app provides the experience of configuring and managing supported Primex devices locally.

2. The app provides the flexibility and convenience to add new devices to OneVue and also view or edit a device's primary settings.

3. Currently supported devices include the OneVue Sync Transmitter and Notify InfoBoards and MiniBoards.

4. Once you download the app, follow the on screen instructions to connect your device to your Android device over Bluetooth.

5. The app will guide you through the entire configuration process.

6. It's a simple, easy process that provides quick on-site configuration.

1. Works great as it should for a critical timekeeper device.

1. Fix OneVue Device Configurator Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OneVue Device Configurator: Restarting the app will resolve most errors.
2. Update the OneVue Device Configurator App. Here is how:
   1. On Android goto PlayStore » Search for "OneVue Device Configurator" » Open OneVue Device Configurator » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OneVue Device Configurator » click "UPDATE".
3. Clear OneVue Device Configurator app cache: Clearing cached data will force your app to retrieve the latest data directly from OneVue Device Configurator servers.
   1. On Android, goto Settings » Apps » Select "OneVue Device Configurator" » click Storage » click "Clear Cache".
4. Check OneVue Device Configurator app permissions. If any of these permissions required to use your device's features are disenabled, OneVue Device Configurator might not work.
5. Uninstall and reinstall OneVue Device Configurator. If nothing else has worked, completely uninstall OneVue Device Configurator then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OneVue Device Configurator not working

2. Fix OneVue Device Configurator Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OneVue Device Configurator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OneVue Device Configurator not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OneVue Device Configurator may not be able to connect to the Internet when running in the background.