Published by PayClip, Inc on Mar 22, 2024

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Why should I report an Issue with Clip?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PayClip, Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Clip Customer Insights

1. And it just keeps sending me multiple codes and none of them seem to workWhy does it turn my audio so loud? When I'm using my headphones it turns by itself the audio SO LOUD it hurts my ears, EVEN WHEN I AM NOT USING THE APP.

2. It's too slow you need to improve the app for clip card managementthese app needs permission to turn on audio, and it turns on audio even when you are not using the app.

3. Fix it please.its a great app to process payments but i struggle so much when i want to access clipcard its frustrating to have to reinstall the app all the time.So would love to try this app, but unfortunately it says my phone number is not valid to sign up.

4. WORST EXPERIENCE WITH YOUR SERVICE!The payment method is ok, but the access to clip card isn't a good experience.

5. No terms and conditions.Very easy and fun to use every time!I have the Classic reader and one day it worked fine and the next day you released an update and it no longer works.

6. And now you "offer" me to buy another, more expensive Clip with Bluetooth so that it works with my device, a new Samsung Galaxy S10 Plus?! HUGE DISAPPOINTMENT.

7. So thats a bummer :/The application and clip itself is self efficiency.

8. Well checked it 4 time correct number so the issue isnt my own stupidity.

9. I have been with the Clip 2 years but, oh surprise! The "warranty" is only for 1 year.

10. I called customer service, we went over "troubleshooting steps" and nothing worked.

11. it also turns on the bluetooth even when you're not using the app.

Steps to Troubleshoot & Fix Clip Issues

1. Fix Clip Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Clip: Restarting the app will resolve most errors.
  2. Update the Clip App. Here is how:
    1. On Android goto PlayStore » Search for "Clip" » Open Clip » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Clip » click "UPDATE".
  3. Clear Clip app cache: Clearing cached data will force your app to retrieve the latest data directly from Clip servers.
    1. On Android, goto Settings » Apps » Select "Clip" » click Storage » click "Clear Cache".
  4. Check Clip app permissions. If any of these permissions required to use your device's features are disenabled, Clip might not work.
  5. Uninstall and reinstall Clip. If nothing else has worked, completely uninstall Clip then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Clip not working

2. Fix Clip Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Clip be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Clip not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Clip may not be able to connect to the Internet when running in the background.

Reported Issues