Contact OhioHealth Customer Service

Why should I report an Issue with OhioHealth?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OhioHealth to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With a few taps in the OhioHealth mobile app, you can easily find OhioHealth doctors, get directions to nearby urgent and emergency care locations, and access your MyChart health record – anytime, anyplace!

2. Currently, MyChart features are available only for OhioHealth facilities in the greater Columbus area, including Delaware and Marion.

3. By using the OhioHealth mobile app to connect to a healthcare provider, you consent to this privacy policy.

4. The MyChart features of the OhioHealth app require a MyChart account.

5. Currently, MyChart features are not available at all OhioHealth facilities.

6. You can create a MyChart Account in the OhioHealth app.

7. Please read our Mobile Application Privacy Policy for Consumers.

8. Your doctor may have provided you with an activation code at your last appointment, but a code is not required to create an account.

9. Your continued use of the OhioHealth mobile app constitutes your acceptance of this privacy policy and any updates.

1. I can do it just fine through the website{on my phone and laptop}, but using the same credentials on the app and it tells me my username and/or password don't match.Easy to use.

2. Often, those replies disappear after you leave the app.Everything WAS working fine, but I tried to login just now and it said there was a problem with my username or password.

3. It also asks me if I want to save my password EVERY time even though I've already clicked yes and save as well which is annoying.Very easy to use and I love how I can communicate with my doctor without visiting themThis is the best medical app.

4. I used the correct username and the new updated password and it still says there's something wrong with my username and/or password.This app is always glitching.

5. Today I try to login and it says there's something wrong with my username or password.

6. That's fine I'll just click on the "skip this step from now on" button, except that doesn't work either and though I've had it checked it asks me every time to put in a code.

7. However, it doesn't provide the options for adding information that I believe the desktop website has, like adding and editing my medical history.

8. IMPORTANT, the system does not allow screenshots so if your doctor replies to a question, take a pic with someone else's phone.

9. I like being able to contact my doctors appointments, medication refills, and asking questions.I have no idea what's going on.

10. I have a lot of history to add, but it's all from when I lived in different states and had different coverage with different companies, so it's not just a matter of connecting OhioHealth history.

11. The ability to contact your doctor, schedule appointments, and renew prescriptions is great.

1. Fix OhioHealth Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OhioHealth: Restarting the app will resolve most errors.
2. Update the OhioHealth App. Here is how:
   1. On Android goto PlayStore » Search for "OhioHealth" » Open OhioHealth » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OhioHealth » click "UPDATE".
3. Clear OhioHealth app cache: Clearing cached data will force your app to retrieve the latest data directly from OhioHealth servers.
   1. On Android, goto Settings » Apps » Select "OhioHealth" » click Storage » click "Clear Cache".
4. Check OhioHealth app permissions. If any of these permissions required to use your device's features are disenabled, OhioHealth might not work.
5. Uninstall and reinstall OhioHealth. If nothing else has worked, completely uninstall OhioHealth then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OhioHealth not working

2. Fix OhioHealth Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OhioHealth be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OhioHealth not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OhioHealth may not be able to connect to the Internet when running in the background.