Contact OfferUp Customer Service

Why should I report an Issue with OfferUp: Buy. Sell. Simple.?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OfferUp Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Didn't notify me until 2 hours after what I've been looking for for months was posted and it was already sold by then.since about April 2023, the app performance has been terrible, very slow response time.

2. The ads sprinkled in the items were fine, but now, when you click on an item, a full screen ad pops up.

3. Price of an item is the most important information in trading, which is not shown when items are listed.

4. I like the easy scrolling on the home page but it would be better if the price is visible on the cover pictures.

5. It's constantly trying to load video ads, so it also uses more data...which makes it nearly impossible to use in a location with poor service.

6. The notifications for saved searches works, but the touch sensitivity on that page is AWFUL.

7. I've cleared my cache, kept the app updated and made sure my notification settings were set.

8. The full screen apps are unimaginably annoying.

9. It would be better if all details were on 1 page.Update. The app has become even more annoying three years later.

10. I updated to add another card, a process that apparently shares private information with a third party for advertising purposes.

11. Other times it doesn't sense the press and doesn't respond.

1. Fix OfferUp Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OfferUp: Restarting the app will resolve most errors.
2. Update the OfferUp App. Here is how:
   1. On Android goto PlayStore » Search for "OfferUp" » Open OfferUp: Buy. Sell. Simple. » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OfferUp » click "UPDATE".
3. Clear OfferUp: Buy. Sell. Simple. app cache: Clearing cached data will force your app to retrieve the latest data directly from OfferUp servers.
   1. On Android, goto Settings » Apps » Select "OfferUp: Buy. Sell. Simple." » click Storage » click "Clear Cache".
4. Check OfferUp app permissions. If any of these permissions required to use your device's features are disenabled, OfferUp might not work.
5. Uninstall and reinstall OfferUp. If nothing else has worked, completely uninstall OfferUp then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OfferUp not working

2. Fix OfferUp Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OfferUp be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OfferUp not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OfferUp may not be able to connect to the Internet when running in the background.