Published by Nu Skin

Report an issue with My Nu Skin.
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Why should I report an Issue with My Nu Skin?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Nu Skin to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About My Nu Skin

1. Access personalized tools to manage your Nu Skin business on the go with features from Office and Volumes & Genealogy on the web optimized for your mobile device.

2. Manage the tasks provided and create your own personalized tasks to help you reach your goals and share the opportunity of your Nu Skin business.

3. Find everything you need on one platform—important company information, order history, links to other Nu Skin mobile apps, and much more.

4. Grow your business and achieve success by completing the tasks on the Next Steps to-do list.

5. The My Nu Skin app is a critical tool for any distributor managing and marketing their business on the go.

6. View and manage tools, metrics, and key information at a glance on the app dashboard.

7. Easily view contact information, place calls, send an email, or map their address.

8. View activity in your network through Volumes & Genealogy.

9. Keep an eye on important activity as it happens in your business.

10. Track your Circle Group or Executive Breakaways, your latest commission statement, orders, and your GPS report.

11. See new distributor signups in your organization or be notified when an order ships.

My Nu Skin Customer Insights

1. I use this for my business and it's disappointing that something I depend on I can't contact anyone to report the issue and get it fixed.App has been crashing lately.

2. The app needs fixed asap.Keeps crashing.

3. I Uninstalled and reinstalled and still not working.Once I open my earnings the app closes automatically.

4. Keeps saying there's a bug and keeps crashing.

5. Keeps closing saying there is a bug.

6. I really do appreciate the quick response and fast fix!I am also having problems with app opening and immediately closing on me.

7. How are we suppose to do our business if the app won't open.

8. It keeps saying it has a bug and kicks me right out.

9. Says there's a bug and needs an update but there's no update to download on Android.

10. I have been very happy with this app until today.Won't let me open app.

11. Please help!I can't open the app.

Steps to Troubleshoot & Fix My Nu Skin Issues

1. Fix My Nu Skin Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart My Nu Skin: Restarting the app will resolve most errors.
  2. Update the My Nu Skin App. Here is how:
    1. On Android goto PlayStore » Search for "My Nu Skin" » Open My Nu Skin » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Nu Skin » click "UPDATE".
  3. Clear My Nu Skin app cache: Clearing cached data will force your app to retrieve the latest data directly from My Nu Skin servers.
    1. On Android, goto Settings » Apps » Select "My Nu Skin" » click Storage » click "Clear Cache".
  4. Check My Nu Skin app permissions. If any of these permissions required to use your device's features are disenabled, My Nu Skin might not work.
  5. Uninstall and reinstall My Nu Skin. If nothing else has worked, completely uninstall My Nu Skin then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing My Nu Skin not working


2. Fix My Nu Skin Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make My Nu Skin be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to My Nu Skin not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, My Nu Skin may not be able to connect to the Internet when running in the background.

Reported Issues