Contact Ottawa Citizen ePaper Customer Service

Why should I report an Issue with Ottawa Citizen ePaper?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Postmedia Network INC. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Ottawa Citizen ePaper is a full digital replica of the printed edition. 14-Day Free Trial Postmedia Network Inc. – Canada’s largest publisher of daily newspapers.

2. The Ottawa Citizen has been the first choice for news and information in Canada’s capital for over 165 years.

3. Enjoy a 14-day free trial of all Postmedia Newspaper titles. Limited Time Offer.

4. Stay informed with the Citizen’s in-depth analysis of local, national and international news and events.

5. The Citizen is a trusted source for news and entertainment.

6. Want to learn more about The Ottawa Citizen? Visit ottawacitizen.

1. I wonder is anyone at the Citizen is contemplating updating this thing.It's erratic in downloading, touching the screen can change the font size if you do it in the wrong way, and I often have to uninstall and reinstall the app, signing in again to get my subscription newspaper.Why all the Permission? App asks for amazing number of permissions: identity, location, photo/media/files, WiFi, bluetooth, device type and ID, phone no.

2. Help!!Pretty much hit and miss; for a while it'll work fine, then suddenly the wheels begin to wobble (can't read the comments section or page links to continuing article stops working, etc) and finally it stops working altogether.

3. Un-installed within minutes.It is not user friendly, sharing articles option never works (bookmark keeps timing out), number of devices that a user can access it on is very limited so not practical for multiple people in one household to use.

4. Also no way to see the National Post as well as the Ottawa Citizen which both come with the subscription apparently.Very easy to read on a tablet.

5. Bottom line, app is lacking in professionalism which is disappointing.I keep getting error message that this is an old app and check for updates.

6. When I check for updates it just brings me to the same spot, tells me it is already installed.

7. It's not bad but words are hyphenated far too often and not grammatically correct as a single letter can appear on one line and the rest of word on another.

8. Each time after one use the blue highlighting on the article title that takes you to a view of the article disappears for good.

9. Poor sports coverage, limited local news, and almost no national news.

10. I would like to disable some of the permissions, such as access to my contact list, which seems like an unwarranted invasion of privacy.

11. No updates since 2018??? No wonder newspapers are in trouble.This app have never been very consistent.

1. Fix Ottawa Citizen ePaper Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ottawa Citizen ePaper: Restarting the app will resolve most errors.
2. Update the Ottawa Citizen ePaper App. Here is how:
   1. On Android goto PlayStore » Search for "Ottawa Citizen ePaper" » Open Ottawa Citizen ePaper » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ottawa Citizen ePaper » click "UPDATE".
3. Clear Ottawa Citizen ePaper app cache: Clearing cached data will force your app to retrieve the latest data directly from Ottawa Citizen ePaper servers.
   1. On Android, goto Settings » Apps » Select "Ottawa Citizen ePaper" » click Storage » click "Clear Cache".
4. Check Ottawa Citizen ePaper app permissions. If any of these permissions required to use your device's features are disenabled, Ottawa Citizen ePaper might not work.
5. Uninstall and reinstall Ottawa Citizen ePaper. If nothing else has worked, completely uninstall Ottawa Citizen ePaper then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ottawa Citizen ePaper not working

2. Fix Ottawa Citizen ePaper Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ottawa Citizen ePaper be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ottawa Citizen ePaper not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ottawa Citizen ePaper may not be able to connect to the Internet when running in the background.