Contact NetIQ Advanced Authentication Customer Service

Why should I report an Issue with NetIQ Advanced Authentication?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NetIQ, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. NetIQ Advanced Authentication lets you move beyond username and password to a more secure way to protect your sensitive information.

2. Using multifactor authentication, you can now step up protection at a time when fraud or unauthorized access are overriding concerns.

1. I also need the authentication for authentication at work.Slow slow slow! When receiving an authentication request via push notification it takes between 4 and 5 seconds from the time I place my fingerprint to the time the Accept/Decline popup eventually appears.

2. When i try to scan the qr code it hangs for a few seconds and nothing happensGet push notifications for an authorisation request, click it, auth with biometrics, and then nothing.

3. Do not show successful finger print recognition - just move to the next screen with all authentication entries.

4. The code refresh time seems to be optimized such that it refreshes just as I'm about to type the code during the login process.UI is not tested in combination with large screen fonts.

5. Couldn't transfer details onto my new phone when I upgraded and had to seek it support and now the app doesn't work at all.

6. Hides from the Recent Apps list: if the combined fingerprint reader/home button on my phone registers a Home press, I have to restart the app.

7. I admit that part of this is Android having to recognise my fingerprint, but even after the app is unlocked there is still a noticeable and very irritating delay before the Accept/Decline popup appears.

8. No accept or reject screen, the auth request is just gone.

9. Request take forever to show up, then app asks for pin again upon incoming request, even if already open, all while messing up the order of new requests and those that timed out.

10. Cheers and good luck!Can't see the authentication request in the app.

11. I have a new phone and for some odd reason the code received on my old phone works and not the new one.

1. Fix NetIQ Advanced Authentication Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NetIQ Advanced Authentication: Restarting the app will resolve most errors.
2. Update the NetIQ Advanced Authentication App. Here is how:
   1. On Android goto PlayStore » Search for "NetIQ Advanced Authentication" » Open NetIQ Advanced Authentication » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NetIQ Advanced Authentication » click "UPDATE".
3. Clear NetIQ Advanced Authentication app cache: Clearing cached data will force your app to retrieve the latest data directly from NetIQ Advanced Authentication servers.
   1. On Android, goto Settings » Apps » Select "NetIQ Advanced Authentication" » click Storage » click "Clear Cache".
4. Check NetIQ Advanced Authentication app permissions. If any of these permissions required to use your device's features are disenabled, NetIQ Advanced Authentication might not work.
5. Uninstall and reinstall NetIQ Advanced Authentication. If nothing else has worked, completely uninstall NetIQ Advanced Authentication then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NetIQ Advanced Authentication not working

2. Fix NetIQ Advanced Authentication Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NetIQ Advanced Authentication be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NetIQ Advanced Authentication not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NetIQ Advanced Authentication may not be able to connect to the Internet when running in the background.