Contact My Retirement Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of My Retirement.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Edit: I've been doing the solution since June no changeI installed this app to keep up with my retirement but after logging in I changed my email and tried to change the password.

2. I'll be happy to change my rating if this is resolved.Installed and tried logging in with same the credentials as when using the website.

3. Tried the "sign up" option in the app and that didn't work either because I already have an online account setup for the website.

4. On some screens you have to have your phone rotated into landscape view to see all the content because it isn't sized to fit in portrait view and portrait view won't allow you to scroll sideways to see that content.

5. For the past 7, almost 8, months Nationwide's system hasn't worked so they haven't taken any contributions from my paycheck to put into my retirement.

6. Well thought out and executed app for the dcpShows my retirement stock and the ups age downs but it didn't show what my monthly payouts will be properly.

7. App shows the wrong account balance compared to what I've consistently seen when I log in via the website instead of the app: wrong to the tune of 19%.

8. The best thing they did can monitor information as often as needed.Great tool for making changes to future contributions.

9. Now it keeps telling me to check the password format, which I am CLEARLY following and it does absolutely nothing.

10. Don't see a way to change how the distribution should be for a general idea of my retirement.Absolutely horrible.

11. Keeps telling me to check the password format.

1. Fix My Retirement Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Retirement: Restarting the app will resolve most errors.
2. Update the My Retirement App. Here is how:
   1. On Android goto PlayStore » Search for "My Retirement" » Open My Retirement » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Retirement » click "UPDATE".
3. Clear My Retirement app cache: Clearing cached data will force your app to retrieve the latest data directly from My Retirement servers.
   1. On Android, goto Settings » Apps » Select "My Retirement" » click Storage » click "Clear Cache".
4. Check My Retirement app permissions. If any of these permissions required to use your device's features are disenabled, My Retirement might not work.
5. Uninstall and reinstall My Retirement. If nothing else has worked, completely uninstall My Retirement then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Retirement not working

2. Fix My Retirement Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Retirement be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Retirement not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Retirement may not be able to connect to the Internet when running in the background.