Contact SmartRide (Joined be Customer Service

Why should I report an Issue with SmartRide (Joined before 6/6)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Nationwide to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I've had to start writing the trips down that it records so whenever my dashboard loads I can confirm that either I was driving or the passenger.

2. This doubling of events is causing a negative impact on my dashboard metrics.doesnt always work, sometimes trips show up and other times trips are missing.

3. I'm sure a device that plugs in your car is much more accurate and probably would result in a greater discount.While the app is easy to use, it doesn't record my trips properly.

4. It has been recording my driving when I'm the passenger and I can't confirm trip because it never loads.

5. It counts idle time and hard brake/ hard accelerations of trips that aren't yours, even if you go back and say that you were a passenger.

6. On other days, the app doubles the hard brake count at one time, i.e. it shows two separate events one after the other but they have the same exact time which makes no sense.

7. The data it gathered from my actual driving trips looked to be very accurate.The app is fine.

8. I rarely drive because of travel for work and the app will not always let me remove trips.

9. The app automatically records every time you go out for a run, ride a bicycle, ride a bus, or are a passenger.

10. Please fix this asap! I don't want my driving history to be affected by someone's driving.Hard brake events are often tallied incorrectly.

11. It will keep recording your trip for up to 7-10 minutes after you've parked unless you manually turn off the recording.

1. Fix SmartRide (Joined be Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SmartRide (Joined be: Restarting the app will resolve most errors.
2. Update the SmartRide (Joined be App. Here is how:
   1. On Android goto PlayStore » Search for "SmartRide (Joined be" » Open SmartRide (Joined before 6/6) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SmartRide (Joined be » click "UPDATE".
3. Clear SmartRide (Joined before 6/6) app cache: Clearing cached data will force your app to retrieve the latest data directly from SmartRide (Joined be servers.
   1. On Android, goto Settings » Apps » Select "SmartRide (Joined before 6/6)" » click Storage » click "Clear Cache".
4. Check SmartRide (Joined be app permissions. If any of these permissions required to use your device's features are disenabled, SmartRide (Joined be might not work.
5. Uninstall and reinstall SmartRide (Joined be. If nothing else has worked, completely uninstall SmartRide (Joined be then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SmartRide (Joined be not working

2. Fix SmartRide (Joined be Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SmartRide (Joined be be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SmartRide (Joined be not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SmartRide (Joined be may not be able to connect to the Internet when running in the background.