Published by Nationwide on Feb 21, 2024

Report an issue with My Retirement.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with My Retirement?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Nationwide to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact My Retirement image 1 contact My Retirement image 2

About My Retirement

1. If you’re in an employer-sponsored retirement plan with services provided by Nationwide, check out the My Retirement app.

2. Using fingerprint or facial recognition, you can look at your account on the go, or see your retirement readiness using My interactive Retirement PlannerSM.

My Retirement Customer Insights

1. Edit: I've been doing the solution since June no changeI installed this app to keep up with my retirement but after logging in I changed my email and tried to change the password.

2. I'll be happy to change my rating if this is resolved.Installed and tried logging in with same the credentials as when using the website.

3. Tried the "sign up" option in the app and that didn't work either because I already have an online account setup for the website.

4. On some screens you have to have your phone rotated into landscape view to see all the content because it isn't sized to fit in portrait view and portrait view won't allow you to scroll sideways to see that content.

5. For the past 7, almost 8, months Nationwide's system hasn't worked so they haven't taken any contributions from my paycheck to put into my retirement.

6. Well thought out and executed app for the dcpShows my retirement stock and the ups age downs but it didn't show what my monthly payouts will be properly.

7. App shows the wrong account balance compared to what I've consistently seen when I log in via the website instead of the app: wrong to the tune of 19%.

8. The best thing they did can monitor information as often as needed.Great tool for making changes to future contributions.

9. Now it keeps telling me to check the password format, which I am CLEARLY following and it does absolutely nothing.

10. Don't see a way to change how the distribution should be for a general idea of my retirement.Absolutely horrible.

11. Keeps telling me to check the password format.

Steps to Troubleshoot & Fix My Retirement Issues

1. Fix My Retirement Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart My Retirement: Restarting the app will resolve most errors.
  2. Update the My Retirement App. Here is how:
    1. On Android goto PlayStore » Search for "My Retirement" » Open My Retirement » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Retirement » click "UPDATE".
  3. Clear My Retirement app cache: Clearing cached data will force your app to retrieve the latest data directly from My Retirement servers.
    1. On Android, goto Settings » Apps » Select "My Retirement" » click Storage » click "Clear Cache".
  4. Check My Retirement app permissions. If any of these permissions required to use your device's features are disenabled, My Retirement might not work.
  5. Uninstall and reinstall My Retirement. If nothing else has worked, completely uninstall My Retirement then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing My Retirement not working


2. Fix My Retirement Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make My Retirement be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to My Retirement not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, My Retirement may not be able to connect to the Internet when running in the background.

Reported Issues