Published by MX Media & Entertainment (formerly J2 Interactive) on Mar 7, 2024

Report an issue with MX Player.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with MX Player?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MX Media & Entertainment (formerly J2 Interactive) to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact MX Player image 1 contact MX Player image 2

MX Player Customer Insights

1. This player is so annoying I just want to snapy remote in half.I used MX player for years Pros : 1)Improved UI 2)Folder structure is good 👌🏻 Cons : 1)Ads upto some level are ok because they needs revenue it's fine but the ads are too high now a days that I can't even enjoy the video or movie 2)The High Quality videos gets stuck or become black screen when you move the video forward which is the most irritating thing now a days there is no smooth processing.

2. I think that one app that has come out is VLC itself, you have heard of MS Player The reason for getting such a good result is that some videos are not supported and the audio is not supported by X Player, but that one videIt's a good app for the most part, but I often have trouble getting the subtitles to work.

3. VLC has no ads, Smooth processing of High quality videos except folder structure but experience 👌MX Player is perfect for watching videos, watching movies and listening to music.A better app than this is V&C and it is an app that has the same facilities as MX Player.

4. MX Player doesn't seem to provide the basic capability of listing albums grouped by artist so you can quickly navigate to an artist, then select an album to play.

5. Between this, VLC, and Just Player, there is no perfect video player on Android, as they all have their issues, which is a shame, as there's plenty on desktop Linux and Windows.Best player on Android.

6. Accessing these through a file explorer doesn't allow me to use the Next video and Previous video options, so I really need to be able to navigate to my network shares within the app.

7. ThanksAmazing feature set (even has video panning) and lacks bugs and glitches (including mostly perfect looping), but the intrusive ads, data collecting, and push notifications for Indian TV shows really pushed his down.

8. Xplayer and VLC player don't bottleneck me into an "either or" situation when it comes to video playback.

9. I have the right subtitle file, but when I go to open it in the app while I am playing the related video, the file doesn't show up in the relevant folder.

10. this happened just today, even though I was playing the same video a few hours before and the subtitles worked that first time but then didn't work the second time.

11. First off, Good, stable Media player loaded with features.

Steps to Troubleshoot & Fix MX Player Issues

1. Fix MX Player Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MX Player: Restarting the app will resolve most errors.
  2. Update the MX Player App. Here is how:
    1. On Android goto PlayStore » Search for "MX Player" » Open MX Player » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MX Player » click "UPDATE".
  3. Clear MX Player app cache: Clearing cached data will force your app to retrieve the latest data directly from MX Player servers.
    1. On Android, goto Settings » Apps » Select "MX Player" » click Storage » click "Clear Cache".
  4. Check MX Player app permissions. If any of these permissions required to use your device's features are disenabled, MX Player might not work.
  5. Uninstall and reinstall MX Player. If nothing else has worked, completely uninstall MX Player then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MX Player not working


2. Fix MX Player Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MX Player be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MX Player not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MX Player may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Mistake —clicked subscription —plz cancel Mx player —give credit to my card
    Since 5 hours trying to reach u —my mistake —plz cancel it and give credit
    Hanamkonda@redacted—-5623080234 cell —check this e mail also

    — by Buchireddy 1 year ago

  • Please i am requesting you to cancel my subscription pack
    By mistake it happened

    — by Shreyas s chindi 1 year ago

  • Please cancel my subscription as soon as possible thanks

    — by Shariq Khan 1 year ago

  • It purchased by our children it's done but mistake plzz cancel my subscription and send my money back

    — by Syed Zubair 1 year ago

  • Please cancel my subscription
    Kids forgot and clicked something

    — by Jeyanthi 1 year ago

  • Dear sir / mam !

    Please cancel my subscription

    — by Shams Khattak 1 year ago

  • For cancel subscription ringtone. Every day they are deducting 0.65 riyal

    — by Athirasukumaran 1 year ago

  • Please cancel my subscription of mx gold last digit of my card is 2465

    — by Vikramjeet 1 year ago

  • I will delete my account. Please tell me the process how should I delete my subscription and remove my visa card.cause auto renewable option is disgusting. Please tell me the Process. Thanks

    — by Al-SHAHRIER MD ZISAN 1 year ago