Published by MX Media & Entertainment (formerly J2 Interactive) on Nov 6, 2024

contact MX Player Chat with AI-based MX Player Support
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  • It's capable of resolving up-to 70% of app issues.
  • AppContacter is not affliated with MX Player.
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John Nguyen
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Why chat with our AI MX Player Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of MX Player.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. This player is so annoying I just want to snapy remote in half.I used MX player for years Pros : 1)Improved UI 2)Folder structure is good 👌🏻 Cons : 1)Ads upto some level are ok because they needs revenue it's fine but the ads are too high now a days that I can't even enjoy the video or movie 2)The High Quality videos gets stuck or become black screen when you move the video forward which is the most irritating thing now a days there is no smooth processing.

2. I think that one app that has come out is VLC itself, you have heard of MS Player The reason for getting such a good result is that some videos are not supported and the audio is not supported by X Player, but that one videIt's a good app for the most part, but I often have trouble getting the subtitles to work.

3. VLC has no ads, Smooth processing of High quality videos except folder structure but experience đź‘ŚMX Player is perfect for watching videos, watching movies and listening to music.A better app than this is V&C and it is an app that has the same facilities as MX Player.

4. MX Player doesn't seem to provide the basic capability of listing albums grouped by artist so you can quickly navigate to an artist, then select an album to play.

5. Between this, VLC, and Just Player, there is no perfect video player on Android, as they all have their issues, which is a shame, as there's plenty on desktop Linux and Windows.Best player on Android.

6. Accessing these through a file explorer doesn't allow me to use the Next video and Previous video options, so I really need to be able to navigate to my network shares within the app.

7. ThanksAmazing feature set (even has video panning) and lacks bugs and glitches (including mostly perfect looping), but the intrusive ads, data collecting, and push notifications for Indian TV shows really pushed his down.

8. Xplayer and VLC player don't bottleneck me into an "either or" situation when it comes to video playback.

9. I have the right subtitle file, but when I go to open it in the app while I am playing the related video, the file doesn't show up in the relevant folder.

10. this happened just today, even though I was playing the same video a few hours before and the subtitles worked that first time but then didn't work the second time.

11. First off, Good, stable Media player loaded with features.

Steps to Troubleshoot & Fix MX Player Issues

1. Fix MX Player Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MX Player: Restarting the app will resolve most errors.
  2. Update the MX Player App. Here is how:
    1. On Android goto PlayStore » Search for "MX Player" » Open MX Player » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MX Player » click "UPDATE".
  3. Clear MX Player app cache: Clearing cached data will force your app to retrieve the latest data directly from MX Player servers.
    1. On Android, goto Settings » Apps » Select "MX Player" » click Storage » click "Clear Cache".
  4. Check MX Player app permissions. If any of these permissions required to use your device's features are disenabled, MX Player might not work.
  5. Uninstall and reinstall MX Player. If nothing else has worked, completely uninstall MX Player then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MX Player not working


2. Fix MX Player Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MX Player be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MX Player not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MX Player may not be able to connect to the Internet when running in the background.

Reported Issues

— 1 year ago by Buchireddy

Mistake —clicked subscription —plz cancel Mx player —give credit to my card Since 5 hours trying to reach u —my mistake —plz cancel it and give credit Hanamkonda@redacted—-5623080234 cell —check this e mail also

— 2 years ago by Shreyas s chindi

Please i am requesting you to cancel my subscription pack By mistake it happened

— 2 years ago by Shariq Khan

Please cancel my subscription as soon as possible thanks

— 2 years ago by Syed Zubair

It purchased by our children it's done but mistake plzz cancel my subscription and send my money back

— 2 years ago by Jeyanthi

Please cancel my subscription Kids forgot and clicked something

— 2 years ago by Shams Khattak

Dear sir / mam ! Please cancel my subscription

— 2 years ago by Athirasukumaran

For cancel subscription ringtone. Every day they are deducting 0.65 riyal

— 2 years ago by Vikramjeet

Please cancel my subscription of mx gold last digit of my card is 2465

— 2 years ago by Al-SHAHRIER MD ZISAN

I will delete my account. Please tell me the process how should I delete my subscription and remove my visa card.cause auto renewable option is disgusting. Please tell me the Process. Thanks