Contact Authenticator Plus Customer Service

Why should I report an Issue with Authenticator Plus?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mufri to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Export also broken, so it's just good that there are ways to manually retrieve the data or import into other authenticator apps.Keeps Crashing ... :-( After a recent build update of my G10+, the app just crashes when trying to open it.

2. After 3 days it didnt' show up on the other device (although the first device claimed to have synchronized it immediately after the change) The way I triggered the synchronization on the other device was by disconnecting Dropbox on that device and reconnecting.So far so good, simple and easy to setup accounts.

3. This app has not sync for over 6 months and now i receive errors saying the Google play services are missing, contact developer? Not good.Dangerous and abandoned! This is more of a warning than a review.

4. Then the syncing broke and I'm just glad that I noticed before finding out the hard way that new codes hadn't been synced to my backup phone.

5. Sync has stopped working, plain text exports are not working, You're only hope is to run it airgapped on an old phone and slowly replace every 2FA to another solution.

6. I've been using this for a few years and the cloud sync functionality stopped working somewhere in 2019 or 2020.

7. Started to use this after a phone died and I lost my Google Authenticator data.

8. After having my phone die and become unusable (manufacturer defect, looking at you LG) I lost access to several accounts, and had to go through a long drawn out recovery process for some of them.

9. You can still see your codes under it! The last time I used a numeric password it told you how many digits it was?! And associating with Google info.

10. To the dev: thank you for taking the time to build this!!!Shame it has been abandoned, hope the developer is ok.

11. It appeared to have all the features of Auth, which I was using (one of the most important features being backup and sync), but some nice additional capabilities as well.

1. Fix Authenticator Plus Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Authenticator Plus: Restarting the app will resolve most errors.
2. Update the Authenticator Plus App. Here is how:
   1. On Android goto PlayStore » Search for "Authenticator Plus" » Open Authenticator Plus » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Authenticator Plus » click "UPDATE".
3. Clear Authenticator Plus app cache: Clearing cached data will force your app to retrieve the latest data directly from Authenticator Plus servers.
   1. On Android, goto Settings » Apps » Select "Authenticator Plus" » click Storage » click "Clear Cache".
4. Check Authenticator Plus app permissions. If any of these permissions required to use your device's features are disenabled, Authenticator Plus might not work.
5. Uninstall and reinstall Authenticator Plus. If nothing else has worked, completely uninstall Authenticator Plus then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Authenticator Plus not working

2. Fix Authenticator Plus Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Authenticator Plus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Authenticator Plus not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Authenticator Plus may not be able to connect to the Internet when running in the background.