Contact XMEye Customer Service

Hi ,

I have forgotten my password?

The Xmeye VMS application for windows keeps disconnecting from my DVR, gives me the message: "function not supported". I have uninstalled and re-installed the application, also I have very fast internet. How can I correct this?

I forgot my password and not able to enter in my account, how to reset password or factory settings

My exhusband reset my password to have access to my cameras. I am now unable to login to my app and change that. He set the username of Kellogg84. Please assist. Neiajones32@redacted 404-254-7226

For a while now I was only able to see my screens whilst in the house. When I left the house blank screen. I have change no settings or messed with the app or device and I can’t see anything or even connect

ive. been locked out/blacklisted/no authority of my account for some time and don't know how to resolve the problem. I think it has something to do with Firewall, can you help?? thank you

I bought a house this camera system and have took battery out of back and all to reset it all but now won’t let me on it wants admin password nothing works and leaving blank doesn’t work either

On trying to Add XMEye to a new Iphone i was requested to provide a new password. After reputting the new Password it was refused My EXMeye as stopped working on all my devices I have tried everything to reset log and password but it always comes back with a box with a***n and asks for password tried and all my known passwords but the box comes back every time is there a reset code please help regards Peter

Hello
My XMEye DRV admin account is locked. I'm getting an error that says 'account is locked, please restart the device'. Please unlock the account.
My cloud serial number is: a0aa80fecba8350f
Thank you,

My EXMeye as stopped working on my iPad but still works on my iPhone I have tried everything to reset log and password but it always comes back with a box with a***n and asks for password tried null, all my know passwords but the box comes back every time is there a reset code please help regards john

Hi, my dvr was installed, but the person that installed never put me motion alarms, I review the DVR and does not have that option, text messages.
How i can do or upgrade my system, I will apreciate an answer. I have picture of the device and cameras.

Hi so I purchased a xmyeye sercutiy cameras but I've tried to login into the hard drive (dvr) an it says access denied I don't know how to reset it at all so if you could please let me know how to that'll be awesome

I have a bird box and both my wife and I enjoy looking at birds that have nested there. We both have smart phones, but now her phone is not working. QWe have removed the app and re-installed, but there are problems with the password error code 604000. We know the password is correct, as it is written down. The problem started for no apparent reason. Any ideas?

Remote playback is not working. It showing no video available

Cannot access my cameras on my app

Hi there,

I can’t get push notifications from my xmeye 6108he-poe system. Downloaded app from Apple Store and verified my recorder settings are fine. I have a iPhone 11 with latest IOS

What is my mailbox number

When I want to see the videos it says channel not found, now somebody steal something in my property, how I can see the record??

1 camera isnt working at night. The lights are all on and how long is the warranty on the cameras

Documentation for webpage

we have your cameras already recording but i need to know what every camera param does ... including color param and other options

complete manual for interface on browsver would be nice

my camera serial id is ac3baee2ecd68ecbhfu6

Hi I am having trouble with my second camera pulling up on the app on the mobile device. Could you please tell me step by step how to add another camera
Thank you

I can’t log in on the app

Hi, can you please look at my previous message and reply asap.
Thank you

Hi
My camera is in India
I am trying to watch from the uk
My family in India have downloaded the app and are able to connect to the camera and watch using the QR code
However for me I have also downloaded the app and inserted the serial number by using the QR code when I click on it to watch the cameras it is saying the device is offline and no cameras load but it working for everyone in India
Please help me
Thank you

Hi,

I hope you are doing good,
Unfortunately, since the last update of the app, two days ago, I’ve not been able to access the phone camera devices via the app using my mobile data or either different wifis. The device only works properly with my home wifi connection. - so when viewing the app on a different network connection it states that the device may be offline. I have done thorough checks and tests to test the app on different homes devices ( various iPhones and IPad ). I have additionally contacted my mobile provider thinking it my internet itself. However, I can ensure that wasn’t the issue at all. I think the latest update may have had an issue relating to this.

Kind regards,

Jayuran

I am divorced and the camera is in my ex husband information. We are trying get him off and me on. I have other cameras please help

Forgot xmeye DVR password, please help

Passward recover

i m getting problem ..same serial number in 2 camera ..so p2p issue watching camera,,so please help me what can i do for that...

Hii
I am using xmye DVR for my CCTV camera

But I couldn't connect it in cloud suppose

If thief stole my DVR I will not able to recover the recording can you suggest how do I connect in cloud for backup recovery

Forgot Username and Password. I am not Able to Login

Mohon bantuan nya NVR saya lupa password nya cara reset nya gimana ya

Hi there,

Is there a way for me to see how many devices or which devices are connected to my Camera system through the app? I’m worried that the technician who helped us set up the app and connect to our DVR might be able to view our cameras as he could’ve used his phone to test. Please help out.

Kind regards

Hi, So far the app is great, got all connected with little issue. Thanks. The only thing I'm having trouble with is the alarm notifications, when I got the first few I was able to tap and explained but now it just takes me to the live camera; is there a way to set it to expand the alarm picture? Also, is there a way to remove unwanted alarm notifications? The list just keeps getting longer. I tried searching the web but didn't find an answer.
Thank you,
Todd

Unable to access my account and make security changes I need help

phone me app me login time error show ho rha ha
Please input password

Forget password account block

Hi
Please help just had a new phone and am try to link it to my cameras but it will not recognize my Email address

Hi XMEye,

My name is Abdur Rahman Zaheem, I've used your service in the past.
However, I'm now making the conscious decision to reduce my digital footprint and as a result I ask you to please delete any personal data of mine you have stored on your systems.

I have initiated this request myself and it was sent from my own personal inbox (see From address of this email).
Would appreciate your cooperation and an email confirming when the deletion has been completed.

My personal details are:
• Name: Abdur Rahman Zaheem
• Email: ar186870@redacted

hai i am a technician i want to block one of customers online view ,he need to give money to me i asked several times heis not giving so pls tell how to block that dvr

I have recently receiving xmeye error code 11307 could you please let me know how to troubleshoot this error? The app was working fine for past 5 years and suddenly this error appears from no where. can you please provide resolution?

I am getting a slow to freeze frame on two of my cameras on remote viewing. I have reboot the device. I have the latest version installed. What must I do to rectify the problem?

I purchased a new phone and downloaded the app to sign in. I keep getting an error message wrong user name or password. I’m unable to change my password as the system keeps telling me my phone number doesn’t exist. I can see my username on my old phone “Chazd1” ,

Hi I have just changed over my router and my cameras are working on the main unit but I now can’t get them on my phone and iPad. I have logged out and back in again. I have tried deleting the app and then reinstalling but again not working just keeps saying connection failed. Can you help please

We have installed security camera but whenever we try to open it from an Android phone, it ask for input password which no body knows. However if opened from iPhone it didn't ask ....
Plz tell how to find input password

I want a week ago footages How to Download or how to get

I cannot access my cameras it keeps asking for an admin pw which I already fixed n it won't let me get thru I need help looking at my cameras please

Said it is a invalid SN on box?

I don't know the admin password for my cameras

I changed routers and now I can't view cameras from my phone app

my nvr password reset xmeye

Can't log in no matter what we do...keeps saying error msg

When I try to record to the cloud it says I have 0m available. How do I get cloud bandwidth please? I havent recorded anything as of yet.

I have x- media NVR model- N6704H-POE and I forget password .. please reset the password
Thanks

Test gateway eror

DVR does not recording playback.

in your XMI VMS which is on pc i have 32 cameras installed but only 8 are working at once please solve this issues asap

Hello,
I can’t login on the aplication from a Samsung Galaxy S22.
Can you help Me please to fix the problem?

Crashes recording seen no longer

Crashes problem

Back forward login problem

Sir username or password bhul gaya

Kami perlu bantuan tehnisi untuk memperbaiki CCTV XMeye yang bermasalah

The app is showing me a black screen for all of my camera. How do I fix this?

My camera doesn’t work for 3 months
I can’t review anything from the camera and my phone

A family member set up our security camera system. We are trying to reset the main admin user and password so we can change that information. That family member is no longer allowed to be around my family.

I am a customer from Srinagar. I have Installed 32 cameras at my factory and 5 cameras are not working. Whenever i call they tell me they’ll visit in a week. But they never do. Now one more camera is not working and i have been trying to call him but he’s rejecting my call. Please look into the matter.

I received your camera (All Metal Casing, SANSCO 5MP CCTV Camera System, Home Security 4 Channel DVR Recorder System, 2x 1080P Waterproof Outdoor Bullet Cameras) but it will not connect. I have set up the system, got connected to Internet, but camera does not power up. Should they have received their own power plug? I only have one dc plug for DVR. Where does the Red cable at the DVR end go? Unit came with no instructions.
Thankyou

While playing recording massage shown that experiences crashes plze contact customer service and video stop working

My DVR no conect to my mobile

Hi I have got my app cloud with you. I wanted to change my password and login details but it will not work. I have the app on my old smart phone and want to have the server on my new phone. Its not letting me log in. Please can you send me a reset for the accounts so I can log in on my new phone.

Many thanks

Mark Roberts

We are locked out of our account that a company opened for us and the person is not answering, We are a restaurant looking to get control of our account, password is not working.
Please call us 438-929-0563 or send an email.
Thank you.

Our app is not support in Android tv

I have an account of XMEYE and I cannot connect to device. Asking me the device password which I set after registration but is not accepted. Account is locked and restarting device doesn't help. Please unlock my account. Thanks!

I want to register with cloud

We are locked out of the iPhone app for our cameras. I have changed my password and email.Please advise?

When I go back to play, what was recorded Channel 1,2, 3 the video was not found and I can not see what was dead, and I cannot see what was recorded

My video camera will not play back what was previously recorded

Software version:

V4.02.R11.85100117.1 2001.130700 update send

Very bad service. The man who installed cameras are not even picking up my calls. Worst service ever.

CCTV XMeye in my company keeps buffering, the network connection is good but the video keeps buffering and fews camera is not working. please tell me solution for this problem!

I can’t change my password.i don’t remember my login details and my area code

Hello,
I'm sorry to bother you again
I have often contacted you regarding firmware
I've had a problem for a while
I already told you about this and you sent me a firmware
unfortunately this firmware did not work for a long time
regarding an important problem that completely blocks the NVR
this is a message about an upgrade that never completes.
he search an a server he can't get
although the "online upgrade" box was not checked.
I thank you in advance if you can send me a corrected firmware for this problem.
I have attached all the configuration details.
I thank you in advance

Cordially
Jean Pierre Papillaud

If you did not understand my message, I apologize because I use google translate.

ciao ciao

ciao ciao

Can you contact me please

please delete Xmeye Account with username KarinAJ17, because for security reasons, to prevent the account from being hijacked by unknown people and changing the password

The XmEye app keeps saying that there's a connection problems with the message network time out. Have to keep uninstalling the app and then re-installing it. Any ideas what could be causing this ?, Thanks in advance, yours Julian Darbyshire,.

Hi it's not recording and I can't get it on my new phone help please

My cameras have stop recording

Not letting me upload on new mobile app

Hello sir plz help xmeye dvr password forgate system

Buongiorno non riesco a visualizzare le immagini alarm push sull'app.XMEye
cosa devo fare?

The cameras are working but not showing on app.

Account has been locked12351830 has come up

Hi, Please can you help me to achieve images on my cameras, it's connected, but everything is dark .
Please can you help me and call me at 07533541018

Hi,
I am trying to log into the system login for the camera system, but the account has now been locked. How do I go about unlocking it?

Need help to recover password

I changed my cell phone and now I’m locked out of my camera’s

I think someone has a remote access to my system. The entire system will shut down at random times (mostly when I'm not home) and that's when the theft and or strange activities start. How can I be sure that no one can see nor control my cameras and settings?