contact XMEye

Contact XMEye

Published by huangwanshui
Updated: Sep 21, 2022



Report an issue with XMEye.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with XMEye?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of huangwanshui to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



XMEye Features and Description

XMEye is video monitoring software for IPC and DVR. With cloud technology, easy log in by the device's serial number to show the live view monitoring video to Android phone and do operation accordingly.

contact XMEye image 2   contact XMEye image 2

Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi I have got my app cloud with you. I wanted to change my password and login details but it will not work. I have the app on my old smart phone and want to have the server on my new phone. Its not letting me log in. Please can you send me a reset for the accounts so I can log in on my new phone.

    Many thanks

    Mark Roberts

    — by Mark Roberts 6 days ago


  • We are locked out of our account that a company opened for us and the person is not answering, We are a restaurant looking to get control of our account, password is not working.
    Please call us 438-929-0563 or send an email.
    Thank you.

    — by ALICIA WILLIAMS 1 week ago


  • Our app is not support in Android tv

    — by Akash Vishwakarma 1 week ago


  • I have an account of XMEYE and I cannot connect to device. Asking me the device password which I set after registration but is not accepted. Account is locked and restarting device doesn't help. Please unlock my account. Thanks!

    — by Sandor Teleki 2 weeks ago


  • I want to register with cloud

    — by Philmon Matthew 2 weeks ago


  • We are locked out of the iPhone app for our cameras. I have changed my password and email.Please advise?

    — by Darren Hickman 3 weeks ago


  • When I go back to play, what was recorded Channel 1,2, 3 the video was not found and I can not see what was dead, and I cannot see what was recorded

    — by Nesha 1 month ago


  • My video camera will not play back what was previously recorded

    — by Nesha672 1 month ago


  • Software version:

    V4.02.R11.85100117.1 2001.130700 update send

    — by Raj 1 month ago


  • Very bad service. The man who installed cameras are not even picking up my calls. Worst service ever.

    — by Smita abhale 2 months ago


  • CCTV XMeye in my company keeps buffering, the network connection is good but the video keeps buffering and fews camera is not working. please tell me solution for this problem!

    — by Kirana 2 months ago


  • I can’t change my password.i don’t remember my login details and my area code

    — by Scott Dunn 2 months ago


  • Hello,
    I'm sorry to bother you again
    I have often contacted you regarding firmware
    I've had a problem for a while
    I already told you about this and you sent me a firmware
    unfortunately this firmware did not work for a long time
    regarding an important problem that completely blocks the NVR
    this is a message about an upgrade that never completes.
    he search an a server he can't get
    although the "online upgrade" box was not checked.
    I thank you in advance if you can send me a corrected firmware for this problem.
    I have attached all the configuration details.
    I thank you in advance

    Cordially
    Jean Pierre Papillaud

    If you did not understand my message, I apologize because I use google translate.

    — by Jean-pierre 2 months ago


  • Can you contact me please

    — by Nathalie Hayes 2 months ago


  • The XmEye app keeps saying that there's a connection problems with the message network time out. Have to keep uninstalling the app and then re-installing it. Any ideas what could be causing this ?, Thanks in advance, yours Julian Darbyshire,.

    — by Mr. Julian Darbyshire 3 months ago


  • Hi it's not recording and I can't get it on my new phone help please

    — by Lee duckworth 3 months ago


  • My cameras have stop recording

    — by Lee duckworth 3 months ago


  • Not letting me upload on new mobile app

    — by Lee duckworth 3 months ago


  • Hello sir plz help xmeye dvr password forgate system

    — by PRASANTA 3 months ago


  • Buongiorno non riesco a visualizzare le immagini alarm push sull'app.XMEye
    cosa devo fare?

    — by Scalia Raffaela 3 months ago


  • The cameras are working but not showing on app.

    — by Bhavnit Singh 3 months ago


  • Account has been locked12351830 has come up

    — by Scott 3 months ago


  • Hi, Please can you help me to achieve images on my cameras, it's connected, but everything is dark .
    Please can you help me and call me at 07533541018

    — by Manuel Mihail Lunca 3 months ago


  • Hi,
    I am trying to log into the system login for the camera system, but the account has now been locked. How do I go about unlocking it?

    — by James Collins 3 months ago


  • Need help to recover password

    — by Nigel tideswell 3 months ago


  • I changed my cell phone and now I’m locked out of my camera’s

    — by Kim 3 months ago


  • I think someone has a remote access to my system. The entire system will shut down at random times (mostly when I'm not home) and that's when the theft and or strange activities start. How can I be sure that no one can see nor control my cameras and settings?

    — by Hunter F Blevins 3 months ago


  • Please need the default password of my nvr
    MODEL:N1004FN
    SYSTEM:PAL
    POWER:DC48V
    P2P:http://www.xmeye.net/
    201810000000000379

    — by Sadd 4 months ago


  • I forget my password. How can I reset it?
    Thank you!

    — by Ionut-Manuel Baban 4 months ago


  • Mobile view not able to see

    — by ANEESH MANIYAN 4 months ago


  • Password reset

    — by Raju r 4 months ago


  • Password reset helps

    — by Raju r 4 months ago


  • My password reset sir

    — by Raju r 4 months ago


  • Don’t know how to connect my WI-FI to the camera. Need help ASAP

    — by Chakita Beene 5 months ago


  • We updated a new wifi - we cannot change the settings language from Chinese and we have no camera access

    — by Menka 5 months ago


  • Meu sistema não reconhece o nome de usuário padrão ( Admin ) e a senha padrão ( null ) como resultado, não consegui fazer login no meu sistema e configurá-lo

    — by Luís oliveira 5 months ago


  • My system is no recognising the default username ( Admin ) and the default password ( null ) as a result I have not been able to log in to my system and set it up.

    — by Eddie Osborn 5 months ago


  • i am unable to login in my xmeye account

    — by vikas bansal 5 months ago


  • I can't remember the password for my account to log in,can you help please??

    — by Cliff Easter 5 months ago


  • Can't access remotely with app. Purchased from Amazon. My cell is 214-742-9506

    — by JW Garrett 5 months ago


  • Locked out, please help me login

    — by John 6 months ago


  • I can't log in to my app on the phone to monitor my cctv camera.

    — by Adekunle 10 months ago


  • I am locked out of my XMEye security system for my work place. It now has a password to login which it never had. Also whoever set this up for us never entered in an email or forget password security questions so I have NO way of getting back on. I need to get back on my system ASAP. It is for WORK and there is no clear way to reset the password. My dvd serial number is d58375e349115c1e

    — by Lateef Gbadamosi 1 year ago


  • We upgraded our WiFi and now we are unable to access cameras from our app and also we can no longer use any features from the main DVR set up. How do we reset so we can add the new router information??

    — by Nicole Arnold 1 year ago


  • My device is locked I need help

    — by Cheslyn 1 year ago


  • I'm having trouble getting my XMEye to record. It's connected and when I go to look at remote playback it gives me this error. Channel

    — by Amber Baily 1 year ago


  • My xmeye dvr show error on desktop system maintaining contact Installer Plz cceeed4a88d0d5a1

    — by Vipul 1 year ago


  • I have four black camera screens showing no vision. I have checked all wires and all are secure. Box is on and power plus red record light. Please can you advise ? Thank you

    — by Louise Dean 1 year ago







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