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About XMEye
1. XMEye is video monitoring software for IPC and DVR.
2. With cloud technology, easy log in by the device's serial number to show the live view monitoring video to Android phone and do operation accordingly.
XMEye Customer Insights
1. I am changing my rating from 4 starts to 2.It works and is easy to connect to but it want hardly do playback even with a strong internet signal, has drained a month's worth of data in three days, and sucks the battery dry.
2. can't configure cameras properly, the alarm zones cant be set through the app, substream D1 can only set at 5fps vs 25 on dvr, but cif can..The app? It's on par with its actual profuct: typical cheap Chinese-made garbage that works for 65% of what is promised.
3. Please fix.Play back is very very glitchy, a tap on the timeline will rewind 2 hours every time, as you try to get to the time you want to look at, it fights with you and resets the timeline to the the last place it tried to load an image.
4. What have you done to the PTZ controls? The controls are overly sensitive to the point of unusable, pressing any control for a millisecond causes the camera to pan/tilt uncontrollably for 20 seconds.
5. If you go from one view to the other, the app doesn't refresh the cameras and sends back connection error.
6. All cameras show as loading, but never do despite the system being fine otherwise.Very good but has some annoying quirks 1.
7. It is very difficult to select a time frame to playback other than 00:00.
8. When you do manage to get to the time you want you have yo add 2 hours or it will be the wrong time when you let go of the screen.
9. Full screen controller works OK ... but lacks zoom control.
10. When you click on "Alarm Message" it says "Executing, please wait..." but never, ever goes being that, the waiting never ends.
11. Besides this tedious process, it does what it's expected to do away from home or even under same roof.Poor, unintuitive app with very poor alarm features.
Steps to Troubleshoot & Fix XMEye Issues
1. Fix XMEye Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart XMEye: Restarting the app will resolve most errors.
- Update the XMEye App. Here is how:
- On Android goto PlayStore » Search for "XMEye" » Open XMEye » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for XMEye » click "UPDATE".
- Clear XMEye app cache: Clearing cached data will force your app to retrieve the latest data directly from XMEye servers.
- On Android, goto Settings » Apps » Select "XMEye" » click Storage » click "Clear Cache".
- Check XMEye app permissions. If any of these permissions required to use your device's features are disenabled, XMEye might not work.
- Uninstall and reinstall XMEye. If nothing else has worked, completely uninstall XMEye then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing XMEye not working
2. Fix XMEye Server issues & Internet Connection
- Check network connection: An unstable Internet will make XMEye be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to XMEye not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, XMEye may not be able to connect to the Internet when running in the background.
Reported Issues
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Very bad service. The man who installed cameras are not even picking up my calls. Worst service ever.
— by Smita abhale 2 years ago -
CCTV XMeye in my company keeps buffering, the network connection is good but the video keeps buffering and fews camera is not working. please tell me solution for this problem!
— by Kirana 2 years ago -
I can’t change my password.i don’t remember my login details and my area code
— by Scott Dunn 2 years ago -
Hello,
I'm sorry to bother you again
I have often contacted you regarding firmware
I've had a problem for a while
I already told you about this and you sent me a firmware
unfortunately this firmware did not work for a long time
regarding an important problem that completely blocks the NVR
this is a message about an upgrade that never completes.
he search an a server he can't get
although the "online upgrade" box was not checked.
I thank you in advance if you can send me a corrected firmware for this problem.
I have attached all the configuration details.
I thank you in advance
Cordially
Jean Pierre Papillaud
If you did not understand my message, I apologize because I use google translate.— by Jean-pierre 2 years ago -
ciao ciao
— by logan 2 years ago -
ciao ciao
— by logan 2 years ago -
Can you contact me please
— by Nathalie Hayes 2 years ago -
please delete Xmeye Account with username KarinAJ17, because for security reasons, to prevent the account from being hijacked by unknown people and changing the password
— by bowo pambudiarso 2 years ago -
The XmEye app keeps saying that there's a connection problems with the message network time out. Have to keep uninstalling the app and then re-installing it. Any ideas what could be causing this ?, Thanks in advance, yours Julian Darbyshire,.
— by Mr. Julian Darbyshire 2 years ago -
Hi it's not recording and I can't get it on my new phone help please
— by Lee duckworth 2 years ago -
My cameras have stop recording
— by Lee duckworth 2 years ago -
Not letting me upload on new mobile app
— by Lee duckworth 2 years ago -
Hello sir plz help xmeye dvr password forgate system
— by PRASANTA 2 years ago -
Buongiorno non riesco a visualizzare le immagini alarm push sull'app.XMEye
cosa devo fare?— by Scalia Raffaela 2 years ago -
The cameras are working but not showing on app.
— by Bhavnit Singh 2 years ago -
Account has been locked12351830 has come up
— by Scott 2 years ago -
Hi, Please can you help me to achieve images on my cameras, it's connected, but everything is dark .
Please can you help me and call me at 07533541018— by Manuel Mihail Lunca 2 years ago -
Hi,
I am trying to log into the system login for the camera system, but the account has now been locked. How do I go about unlocking it?— by James Collins 2 years ago -
Need help to recover password
— by Nigel tideswell 2 years ago -
I changed my cell phone and now I’m locked out of my camera’s
— by Kim 2 years ago -
I think someone has a remote access to my system. The entire system will shut down at random times (mostly when I'm not home) and that's when the theft and or strange activities start. How can I be sure that no one can see nor control my cameras and settings?
— by Hunter F Blevins 2 years ago -
Please need the default password of my nvr
MODEL:N1004FN
SYSTEM:PAL
POWER:DC48V
P2P:http://www.xmeye.net/
201810000000000379— by Sadd 2 years ago -
I forget my password. How can I reset it?
Thank you!— by Ionut-Manuel Baban 2 years ago -
Mobile view not able to see
— by ANEESH MANIYAN 2 years ago -
Password reset
— by Raju r 2 years ago -
Password reset helps
— by Raju r 2 years ago -
My password reset sir
— by Raju r 2 years ago -
Don’t know how to connect my WI-FI to the camera. Need help ASAP
— by Chakita Beene 2 years ago -
We updated a new wifi - we cannot change the settings language from Chinese and we have no camera access
— by Menka 2 years ago -
Meu sistema não reconhece o nome de usuário padrão ( Admin ) e a senha padrão ( null ) como resultado, não consegui fazer login no meu sistema e configurá-lo
— by Luís oliveira 2 years ago -
My system is no recognising the default username ( Admin ) and the default password ( null ) as a result I have not been able to log in to my system and set it up.
— by Eddie Osborn 2 years ago -
i am unable to login in my xmeye account
— by vikas bansal 2 years ago -
I can't remember the password for my account to log in,can you help please??
— by Cliff Easter 2 years ago -
Can't access remotely with app. Purchased from Amazon. My cell is 214-742-9506
— by JW Garrett 2 years ago -
Locked out, please help me login
— by John 2 years ago -
I would like to delete xmeye from my device
— by John guilfoyle 2 years ago -
I would like to delete xmeye from my
— by John guilfoyle 2 years ago -
I can't log in to my app on the phone to monitor my cctv camera.
— by Adekunle 2 years ago -
I am locked out of my XMEye security system for my work place. It now has a password to login which it never had. Also whoever set this up for us never entered in an email or forget password security questions so I have NO way of getting back on. I need to get back on my system ASAP. It is for WORK and there is no clear way to reset the password. My dvd serial number is d58375e349115c1e
— by Lateef Gbadamosi 3 years ago -
We upgraded our WiFi and now we are unable to access cameras from our app and also we can no longer use any features from the main DVR set up. How do we reset so we can add the new router information??
— by Nicole Arnold 3 years ago -
My device is locked I need help
— by Cheslyn 3 years ago -
I'm having trouble getting my XMEye to record. It's connected and when I go to look at remote playback it gives me this error. Channel
— by Amber Baily 3 years ago -
My xmeye dvr show error on desktop system maintaining contact Installer Plz cceeed4a88d0d5a1
— by Vipul 3 years ago -
I have four black camera screens showing no vision. I have checked all wires and all are secure. Box is on and power plus red record light. Please can you advise ? Thank you
— by Louise Dean 3 years ago -
Dear Sirs and Madames,
please delete my access to the app. Unfortunately, the registration does not work and I cannot connect to the Visortech receiver. The message keeps coming: Get the channel, but it works. Nothing.
I ask for confirmation.
Many Thanks.
regards
Jürgen Bös, May 15,21— by Jürgen Bös 3 years ago
