Published by huangwanshui on Nov 6, 2024

contact iCSee Chat with our AI-based iCSee Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with iCSee?



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Why chat with our AI iCSee Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of iCSee.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Right now, it's so busy trying to get me to pay for the CLOUD storage so the program is ate up with terrible picture that freezea up, and volume that's a good 12 seconds behind actual video, kinda like a bad Chinese movie! No customer support either!I have 3 camera's (the small ones that sit on a desktop or such), and all the time, at least 2 are marked as offline.

2. Every time I have to go into settings to turn it off, just annoying This app keeps asking for permissions,no way to turn that off.il If you don't want notifications turn on you'll have to deal with pop ups every timevl you use it Update Since the dev responded with a claim that you can turn off ads, that setting keeps getting reverted every few weeks.At the very best, this is one of the absolute worse apps I have on my phone.

3. Works but very restrictive, your able to use the app without logging in, but your smart phone has to be on the destination network and trying to set these up at my work place is problematic as my work doesn't allow smartphones on the network.

4. It woujld be nice to have full ONVIF function made available.I have ordered 3 of the home cameras, and bought the subscription for the cloud and they all work very well.

5. Since last time checking my cameras a few days ago now when I go to events it says there aren't any... And that events are only in cloud storage.

6. This seems to vary - when using my phone, most of the cameras are normally offline.

7. Will for sure continue to purchase and use these cameras/this app.Avoid like the... Why show an ad every time you open the app? This is an app for people who bought hardware and these ads make annoying to use.

8. Thank you.) Works good, is not a super user friendly system but is very usable and cameras cheap.

9. They have been saved on the local SD card for a long time now and usually work fairly well.

10. Is rained today and the network went out and i could not pull the video up on my phone but I'm sure that's more so Verizon and not the product.

11. These cameras are suppose to be used for inside and i often times have mine outside and they still work great.

Steps to Troubleshoot & Fix iCSee Issues

1. Fix iCSee Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart iCSee: Restarting the app will resolve most errors.
  2. Update the iCSee App. Here is how:
    1. On Android goto PlayStore » Search for "iCSee" » Open iCSee » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iCSee » click "UPDATE".
  3. Clear iCSee app cache: Clearing cached data will force your app to retrieve the latest data directly from iCSee servers.
    1. On Android, goto Settings » Apps » Select "iCSee" » click Storage » click "Clear Cache".
  4. Check iCSee app permissions. If any of these permissions required to use your device's features are disenabled, iCSee might not work.
  5. Uninstall and reinstall iCSee. If nothing else has worked, completely uninstall iCSee then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing iCSee not working


2. Fix iCSee Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make iCSee be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to iCSee not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, iCSee may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 weeks ago by Dennis Dixon

I am perfectly fine with my current subscription but just want to cancel the Auto Renewal feature. I fully plan to renew again next year but just much prefer to do it manually. My recent Order Number is 250118000167. Serial Number 44e6212fed507af0.

— 1 month ago by Isaac Ngetich

Camera is online but when I try to connect it gives a network error, can't view. The camera is connected via wifi

— 6 months ago by Facile delphine

Depuis plusieurs jours je ne peux plus me connecter à icsee j'ai le message : "code erreur 600502". Comment faire pour régler ce problème. Merci d'avance Cdt

— 10 months ago by Tim Jackson

I am trying to register and repeatedly get an "Activation failed message". I have restarted my phone and reinstalled the icsee app. Is this your server blocking my request?

— 11 months ago by BRAD COHEN

I think something happened with your server Last night at 1 AM everything worked fine and playing back video clips from alerts After 1 AM, I stopped receiving alerts And when I go to check video clips It shows a picture of a broken camera and says no video clips Though I’ve played these video clips before this is now happening on all four of my cameras

— 11 months ago by Patrick McKellop

Video downloaded from app doesn't play on my Samsung Android device. It says "Video Codec not supported". What is the solution? Thanks

— 11 months ago by Patricia

Cannot login anymore … I receive the error msg Unknown errorl-600502]

— 1 year ago by Eriks

Hi. Using ICSee for few years now. Never had a problem. But since i have s23 samsung i cant get it to run in background and no notifications are coming up. I have all permissions turned on. It was working on my samsung s8.

— 1 year ago by Faris

Hello. I bought PTZ camera and connected it to the Iphone. It works okay but I cant buy cloud storage, so it can not record for me what happens in the area. When I press activate cloud storage it goes loading and never load anything. Thanks.

— 1 year ago by Hristo Chernogorov

Hi, have problem with notification when app is closed, notification button is off for 3 sec and automaticly going on when logging. Phone is xperia 5 v android 14 use latest beta update from 18.01.2024 but with old version is the same.Try to reinstall the app but is the same. Please help. Thanks

— 1 year ago by Besip

I want to create a new account pospisil.rybar@redacted, but I never receive a confirmation code in my e-mail, I also checked my spam, where could there be a mistake

— 1 year ago by Costas Koullouris

Although the ic see Wi-Fi camera sends the video of motion detection to my android phone, I do not get any notification on my phone. I tried everything but still nothing. Please advise.

— 1 year ago by Sameera

I can’t see icsee cam videos using mobile deta on my mobile.only I connect to Wi-Fi then I see the videos

— 1 year ago by ALEXANDRE RIBEIRO

The camera does not connect to QR or AP mode, could you help me? In AP mode, the WiFi network is unstable, fluctuating.

— 1 year ago by Rosalie Guarino

My Icsee bulb camera is not speaking. I cannot reset it anymore. Please help.

— 1 year ago by Usman Yahya

Good day, My icsee camera is showing me offline on Windows app while the camera is online on my Android app. What do you think is the problem and what should I do please?

— 1 year ago by William Yeager

My iCSee PTZ camera will not flip both horizontal or vertical. WHY!

— 1 year ago by Patricia lyons

My icsee camera keeps saying "off line, refresh" I've tried plugging it in and out, uninstall, reinstalled Some times it works, but then stops again

— 1 year ago by Чернов Юрий Николаевич

НЕ МОГУ ВОЙТИ В УЧЕТНУЮ ЗАПИСЬ

— 1 year ago by john Pimentel

Hi I would like anything related to jpimentel@redacted and jppimos@redacted to be deleted so I can start again I have to wifi smart cameras ICsee and they stopped working and I cannot get them back to work. I need a fresh start and for this reason I would like to have my accounts deleted to try it once again

— 1 year ago by Reba McFalls

My camera does not support 5G Wi-Fi, will not work!!

— 1 year ago by Rudy Prager

Hi, i am struggeling to make a camera work. Made 2 accounts..please delete everyting so I can start fresh again..I use de normal and pro version.. r.prager@redacted and rudysign@redacted kind regards, Rudy from the netherlands

— 1 year ago by Nasir Bajwa

My application don't work with Facebook id now I used with Facebook id

— 2 years ago by sergio

Vorrei cancellare Accaunt, per cambiare mail

— 2 years ago by Rogelio liñan

Mi cámara esta online pero no se visualiza el video, solo carga hasta 92% y se detiene

— 2 years ago by Robert Gogan

I need help setting up my icsee light bulb camera 9026949990

— 2 years ago by Robert Gogan

Do you have a phone number I can call or call me 9026949990

— 2 years ago by Deloris Anderson

Unable to connect bulb

— 2 years ago by cambi

je ne recois pas de notification des alarmes de ma carmera .je precise que les notification son activer

— 2 years ago by Craig van Beek

Hey Guys, Just trying to do 2 things. firstly add iCSee camera to alexa... I get an error 414 is this perhaps country locked? I'm in NZ. Secondly trying to add iCSee cameras to VMS lite. I've entered the serial number as the cloud ID and my iCSee login details for the username and password. Does it only work with an active cloud subscription? Even if we could find the IP numbers of the cameras it would be great. They seem to be very much locked into only working with iCSee :(

— 2 years ago by Stacy Hoffman

I have paid for iCloud storage for 3 months. It says I have paid for it and it’s authorized but it is not sending my pics/videos to my iCloud and it keeps saying I should sign up. How do I resolve this problem?

— 2 years ago by Angela Faye Ilfrey

I bought you light bulb camera which broke just 2 days after the purchase. Very disappointed. So now I have paid for 6 months of cloud storage that I don't need. I would like another camera but could you refund my cloud money and cancel

— 2 years ago by Martinez

I had a login that I can now use to log into various apps. The login name is "peacefood". However, no e-mail was deposited. Please save this e-mail under this account so that I can reset the password: luzern@redacted. Or is there another solution? Thanks

— 2 years ago by Rusty Dugas

While viewing my camera this comes up WATCH FOR A LONG TIME TAKE A BREAK KEEP WATCHING CONFIRM how do I get rid of this I have to tap the screen to get rid of it and it comes back every five minutes

— 2 years ago by Atanu Mondal

My cam not working. Video play downloading after 92% it was faild. Please need help

— 2 years ago by Drina Gray

Can I access my icsee from Greece to check my house while away

— 2 years ago by Deborah Brady

Camera will not connect to WIFI. Tried numerous times.

— 2 years ago by Russ

I am seeking out help for photos taken on the icsee but have no subscription yet. For the month of June 2022 its for legal purposes thank you.

— 2 years ago by nanard

bonjour, ma caméra ne capte pas le QR code de mon GSM, mon signal wifi est très bon… Merci de votre aide…

— 2 years ago by Ana

.Hello, for 4 days the camera does not send notifications or warnings. Everything is like before, factory reset camera and deleted and installed again and it still doesn't work

— 2 years ago by Ana

Hello, for 4 days the camera does not send notifications or warnings. Everything is like before, factory reset camera and deleted and installed again and it still doesn't work.

— 2 years ago by Mariama Kamara

I have forgotten my password to my camera. How do I reset it. Can you please help me sort it out. The app doesn’t have a help centre, It needs to have one. Thanks

— 2 years ago by sabrina

Hi, I can not log in to the website https://www.xmeye.net/mail

— 2 years ago by Brenda McIntosh

Please cancel subscription. No longer have camera.

— 2 years ago by Edward Sabato

I purchased the iCsee Pro app and I agreed to the Service Agreement Several times and it's still showing everytime I open the app on my iphone. It is also displaying Google Adds and I have no way to turn them off. I paid for the Pro app not for Advertisementss You need to fix these problems.

— 2 years ago by mustaphar

not sure what my account user name and password is because when i try to use the Alexa skill it doesn't link the account

— 2 years ago by Mmm

Hello I can no longer connect I have the following message connection is beyond authorized hours, try again

— 2 years ago by jacomitarza

HI i want to know how can I connect a Zosi IP cam to the ICsee APP, because I have alreaydy several IP cam on ICsee App, and I don't want to connect my new Zosi IP Cam to the Zosi App.

— 2 years ago by jacomitarza

behar.jacques@redacted

— 2 years ago by fernando

I'm dealing with the situation where my iCsee camera loose connection to my router each 5 minutes. I was following the suggestions written in this article https://support.sannce.com/hc/en-us/articles/900000448046-iCsee-What-to-Do-if-Phone-Can-t-Connect-Camera- This is not working for me. What else could I do? I'm from Mexico and I have TELMEX service, which is one of the most top ISP in the country, so i don't think my current internet service could be the problem here I have to note you my camera is from 20 meters of distance to my router

— 2 years ago by Sarah Kingsbury

I have a 312$ charge on my credit report and I never subscribed or agreed to any charges period. I want it removed immediately never had any monitoring on my cameras please take this off my credit report now

— 3 years ago by Gerhard Wessels

I recieved new phone, the camera send notifications - but i can’t see the picture, i get error messsage to log into the camera?

— 3 years ago by Kimberlea Rich

I have been trying to pay for cloud service and no matter what card I use it declines it. How do I pay for my subscription?

— 3 years ago by Marco

Hi, try to contact several time. Your last update for camera doesn't work. How I can get back with old update that work good for my camera? Can you send me

— 3 years ago by Randy Rabon

I have been using your service for a couple years on one of my cameras. I tried to put it on my other camera. I tried to use paypal. Every time I tried to pay it said it didn't work. I did this three times and didn't think it worked. I checked my email later and found out all three payments went through. I got in touch with paypal and canceled two of the payments. Now they took my cloud service off both of my cameras. The one I was trying to get cloud service on and the one I have had service on for couple years. My user name is classic96c. Now I am paying for two services and not getting any.

— 3 years ago by Jai

Is icsee app in Australia and Thailand using the same app? Why have problem connecting it?

— 3 years ago by Jai

Hi I have an icsee app and living in Australia and I have icsee app cameras set up in my house in Thailand I would like to add on in the same app Why I have problem doing it? Thanks

— 3 years ago by Carlo Bertucci

what kind of a company are you? I wrote to you a few days ago and had no reply. you can contact me on whatsapp at +55 41 99916 3700. I need to have a response from you urgently.

— 3 years ago by Carlo Bertucci

I am not able to see my camera anymore. I also have subscribed for 6 months of monitoring from you. I need to see what happens on my property while I am away.

— 3 years ago by Cindy Dufour

hello, i bought an icsee camera last year. however, it broke, but I need the recordings from April 21, 2020 and April 23, 2020. is it possible to pay to have my recordings? here is my account and camera info. account name: Megasaute7305 camera number: 1034254794fdb156 It's quite urgent. I can tell you my password if you need thank you cindy dufour 450-502-1725

— 3 years ago by Pietro Oleksy

Mijn wifi camera is online maar krijg geen verbinding. Heb al gereset en opnieuw geïnstalleerd maar telkens zegt de camera met succes verbonden met de router. In de app staat de camera online maar krijg geen verbinding. Melding netwerk error.

— 3 years ago by Pierre

My camera sends me the notification but no snapshot I emptied the memory card and everything and still nothing let me know thanks

— 3 years ago by สุพัตรา

ขอเบอร์โทรติดต่อ เพื่อคุยปรึกษาค่ะ

— 3 years ago by Karolien Vanden Bussche

The camera does not record anymore since I renewed my subscription

— 3 years ago by Brian Fagan

Hi. I changed modem to a faster router that has 2.4g n 5g. The modem is not picking up icsee camera. I called my provider to seperate signals which they did and still modem is not picking up camera. Please help

— 3 years ago by Djamel

bonjour un problème avec l application iscees elle ne détecte pas la carte SD .une mise a jour merci

— 3 years ago by bernard Popineau

Bonjour depuis plusieurs jours l'application Icsee ne fonctionne pas bien est ce que vous ètes informé de ce problème Merci de votre réponse

— 3 years ago by Narongrit Putsoongnoen

Can not use old user and password

— 3 years ago by Curtis Rigdon

Why do you always have me locked. Everytime I finally get the bulb online you have me locked and then it's total chaos trying to get back to where I was. I am about to toss this bulb in the garbage and start over somewhere else

— 3 years ago by Ron thomas

Trying to retook up my camera and need help

— 3 years ago by vconti

Does ICSee work with the eero network ?

— 3 years ago by Peggy TURNER

Hi I have changed the location of my wifi camera slightly and it won't reconnect. I have used the QR code in front of the camera. It tells me it's connecting to the router and to wait. Several minutes later it tells me it's unable to connect. I have tried this for several days. I have also reset it to factory setting.Please help. Peggy Turner

— 3 years ago by Jodie Ann Flanders

How can I read the files from the SD card to the PC

— 3 years ago by Tricia Goode

I keep getting a message to agree to new terms and after i click i agree it says error content and when i click confirm it has a counter that says ohh 403 and my camera will not work

— 3 years ago by Dave

Would like to start doorbell coverage again

— 3 years ago by Jane Evans

My front camera hasn’t been working! I am paying for service

— 3 years ago by Catherine Lawrence

our wifi panorama camera won't connect more than once

— 3 years ago by Mary grace Elegado

Bakit po kaya nawala yung red light ng cctv ko at sa gabi pag madilim dina sya nakaka detect at hindi na rin umiilaw.

— 3 years ago by Charles Hobbs

Hi, I purchased one of you smart wifi cams through wish and received it February 22nd. It caused a fire 🔥luckily outside and I saw it. I ha e another camera and love it. I would like very much if you would send me a new power supply. The camera is fi e I checked with the good one. Just the circuit board on the power supply burned. I cN send pics if you like or mail it to you so you could make something safer in the future. Will ypu do this for me. If you need to send another camera that would be great I could have parts. Let me know asap. Thank you, Charles Hobbs

— 3 years ago by Oscar Quintana

After updating the light stays on and can't be accessible through app.When trying to change litemode app freezes up.

— 3 years ago by Donato

Hi I have several Ipcam with ICsee app, 2 of which are abroad, but when I'm in Italy I can't see those abroad (they disappear from the account) and when I'm abroad I can't see those in Italy

— 3 years ago by Bretha simms

I’m trying to set the camera on a WiFi I’m having problems can you replace this blub

— 3 years ago by Dr Rick Wagner

Dear Customer Support Team I have a ICSEE CAMERA that has malfunctioned on several occasions. I have used your cameras in my offices and have been extremely happy with the performance of the camera. I have Exhausted All known remedies for the malfunctioning camera (both from my own experience as well as the Iinstructions as well as other customer trouble shooting scenarios) I am confident that you will remedy this situation immediately. Please ADVISE ASAP. Thankyou in advance for your cooperation regarding this matter. Cordially, Dr. Rick Wagner (805)-235-4528 MAIL4RWAGNER@redacted

— 3 years ago by Jessica Hamilton

I bought a camera and need to delete the account on the app its winfreyjosh891@redacted please

— 3 years ago by Marjorie Baleja

Got this camera as a gift. Have done everything. Camera isn't doing more that blinking lights after many many tries. !!! VERY FRUSTRATED!!

— 3 years ago by DAMYAN GOSPODINOV

I try to connect camera using icsee my phone showing :... to close 3G/4G... and I cannot connect. What I can do ? Kind Regards

— 3 years ago by Nhat

I wanna to requets all the picture of the day 20 and 21