Published by huangwanshui on Nov 22, 2023

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About XMEye Pro

1. XMEye Pro is video monitoring software for IPC and DVR.

2. With cloud technology, easy log in by the device's serial number to show the live view monitoring video to Android phone and do operation accordingly.

XMEye Pro Customer Insights

1. The app does not respect dark theme and is bright white at night, harsh on eyes and inefficient on amoled screens.Keeps telling me cameras are offine!!! My camera are clearly showing they are connected to internet.

2. This is sick too many issues and app doesn't serve its purpose! Would not recommend!Not great , worked well on setup but once you come out of the app i can't view my cameras as it keep asking for password retrieval, and it's so frustrating.

3. Having a "skip to present" button would be nice.It does not work! Will not connect to internet Uses power non stop My bill has went up by $80 I would not buy this system ever again I am completely disappointed.

4. My camera on the front porch constantly sends an alarm warning to my phone (which by the way I have it set to send a sound and vibrate but doesn't happen) and when I look at the image there's no human.

5. The thing is, I never click on ads, so in my case, they're not exactly profiting.It clearly says that you can access the cloud stored media even when device is offline, not true.

6. To make better use of the space it would be great if it were possible to show 6 cameras.

7. Fails to activate alarms sporadically, pest screens to get you to buy cloud service, now cannot even save any settings.

8. Is there a zero star rating? As of 4/23, for 3 months now, the unit has lost my username and is totally defunct, a waste of time, effort, and money.

9. Alerts are another big issue I have with this system, from default thumbnail, that tells you absolutely nothing about the current situation, to how you only get a general warning and that's all.

10. I've called Alder Alarm, who installed it, and they want me to get on a ladder and turn the camera off and on.

11. When ads occupy more space on your screen than the app you're using, that's a problem! The app is also very buggy which I have been tolerating but the ads are the last straw.

Steps to Troubleshoot & Fix XMEye Pro Issues

1. Fix XMEye Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart XMEye Pro: Restarting the app will resolve most errors.
  2. Update the XMEye Pro App. Here is how:
    1. On Android goto PlayStore » Search for "XMEye Pro" » Open XMEye Pro » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for XMEye Pro » click "UPDATE".
  3. Clear XMEye Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from XMEye Pro servers.
    1. On Android, goto Settings » Apps » Select "XMEye Pro" » click Storage » click "Clear Cache".
  4. Check XMEye Pro app permissions. If any of these permissions required to use your device's features are disenabled, XMEye Pro might not work.
  5. Uninstall and reinstall XMEye Pro. If nothing else has worked, completely uninstall XMEye Pro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing XMEye Pro not working

2. Fix XMEye Pro Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make XMEye Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to XMEye Pro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, XMEye Pro may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Dear sir ,
    After many times try ,your company software xmeye not intstall in my pc ,windows 10 64 bit OS . some error ,like this site can't be reached .
    uninstall antivirus, checking the proxy and the firewall, while firewall off but software not install so please help me. please send me your link than i can install xmeye software my pc .
    Thanks with Regards
    Ajay Sharma
    Shyam Computer Care
    Bhiwadi,distt Alwar
    pin 301019 (Rajasthan)

    — by AJAY SHRMA 2 weeks ago

  • Please l forget my password xmeye pro please Can you help me?

    — by Mpendaga 1 month ago

  • Why on earth is there adverts on a security cameras is the most stupid thing I have ever come across in my life its all to do with greed and the adds slow the time to view the cameras

    — by Ray Seddon 2 months ago

  • Keep getting 100000 error code. What may the problem be?

    — by Renier 2 months ago

  • Hello. I have e problem with my serial number 63c8e994f89c2ad9 restart the server cluster. Error 10005

    — by Vladimir 2 months ago

  • How can I add more people on the app to view NPR. Have android and iPhone

    — by Charles gazdik 4 months ago

  • Potete aiutarmi? Ho cambiato cellulare e l'app XMEye che si è installata con il backup non mi funziona. Non ricordo nulla sia come utente che password. Ho provato a fare una nuova registrazione ma collegata al WiFi visualizzo le telecamere come disconnetto dal Wi-Fi non mi funzionano più. Che cosa devo fare? Grazie Roberto

    — by Roberto 5 months ago

  • Hello I can log in to my app but ot keep showing that I'm off line when I'm not. Also I need help connecting my camera back up. I can be reached at 757 993 0189 and my name is belinda cannon.

    — by Belinda R Cannon 6 months ago

  • Cant log on to see my cameras on my phone

    — by Hugh W Stauffer 7 months ago

  • My abusive husband set up these camaras . I have the app and it's logged in on my phone. Seeing as I just filled for divorce and he ruining my house I want to get him out of my cameras. How do I delete without knowing the password to the account. When I click delete it send him the code and not me . Please help me asap.

    — by Vanessa Johnson 9 months ago

  • Mi Note 7 Pro Mein App Logain Nahi Hi Raha Hai

    — by Ankit kumar 9 months ago

  • I have a security camera and every time I leave my house either logs me out and when I try to log in it says invalid.

    — by Tian N Brooks 9 months ago

  • Can’t connect

    — by Beau 9 months ago

  • My father has this set up on his phone, he doesn’t use a password. He has since got a new phone but can’t swap the cameras on the new phone. I see the codes to enter for each camera but 4 of the letters are blocked out. How can I find the full number ?

    — by David mc Geever 9 months ago

  • Cameras won't show on my cell phone. I tried restarting cameras restarting wifi and re installing the app. Now it says my cell phone number doesn't exist and neither does my email.

    — by Mary holguin 9 months ago

  • Can’t connect to account

    — by Beau 10 months ago

  • Hi in the app in my cell my cameras says a channel1 the video was not found, now somebody stole in my property how can I see the video?? And how can I fixed the problem?? Also how I can get notifications of movements??

    — by Maria pitts 10 months ago

  • Hi I have just noticed that my cameras were not recording! Is there any way to get the footage from your storage as there was a serious accident outside my house (hit and run) involving a kid. Please get back to me asap

    — by Adrian milanowski 10 months ago

  • It’s not giving me the right notifications for the right stuff like it keeps saying human shape detected when there isn’t and when there is it doesn’t tell me anything !! I saw a restart button on the app iOS XMEye Pro app but i didn’t know if that would mess anything up !! Please help !!!

    — by Rachael Ener 10 months ago

  • The camera is not saving footage and it says full, how do I delete old videos stored to have open capacity to continue saving footage

    — by Thair Mohamed 10 months ago

  • I’m having issues with the xm eye pro app,
    Keep getting an unknown error -100000. Cannot
    Open the settings button, get a: get config failed

    — by tony hensley 10 months ago

  • I emailed you and I need help. I cannot use my cameras because I need to remove a person and add myself. Can you please get back with me asap!

    — by Sherri Jost 11 months ago

  • Forget password

    — by Kristofina Benjamen 11 months ago

  • Hello
    I forget my DVR password, so my account had been locked
    I looking to unlock my account please

    — by Abbas 11 months ago

  • Will not except password tried to change now I cant do anything Need to log on and see the building it watching Im 1500 miles away

    — by Hugh W Stauffer 11 months ago

  • The app will not let me retrieve my initial password nor will it let me change my password

    — by Aretha Heath 11 months ago

  • Hi, I use this app to manage our Firstrend security system but recently one of our cameras isn’t displaying footage and we are unable to reset the password as we forgot the old one and the answers to the security questions are not working.

    — by Milton Duarte 1 year ago

  • How can I connect my NVR to display on my TV?

    — by Dady Ice 1 year ago

  • Installer used my email (flexacero@redacted)
    to install access to my DVR/cams on his cell phone and thereafter had me use another app(Guarding Vision) on my cell to get enable access to my cell phone. Can you tell me how to reset the password under my email(flexacero@redacted) so I can cancel out installer from accessing my cams on his cell phone. Thank you


    — by Joe 1 year ago

  • Installer used my email (flexacero@redacted)
    to install access to my DVR/cams on his cell phone and thereafter had me use another app(Guarding Vision) on my cell to get enable access to my cell phone. Can you tell me how to reset the password under my email(flexacero@redacted) so I can cancel out installer from accessing my cams on his cell phone. Thank you


    — by Joe 1 year ago

  • Why is this app so difficult every time I turn on it just keeps saying motion detect motion detect motion detect motion detect over and over and over that's on my PC now when it comes to my phone I can't even log on this whole app sucks everything about xmi

    — by dave townsend 1 year ago

  • Hi sorry for the last complaint not being clear my XMEye Pro online mobile app won’t accept any of my login info

    — by William L Blue 1 year ago

  • Hi the XMEye Pro will not except any of my login info

    — by William L Blue 1 year ago

  • Forgot my password

    — by Mark dallo 1 year ago

  • my wife is locked out on her phone and my passwords not working

    — by ROBERT A SIMPSON 1 year ago

  • I have my account(user) blocked after few login attempts.

    — by tony ballista 1 year ago

  • how to disable the camera lights on night time ? (xmeye pro application) .

    — by JAFER 1 year ago

  • I have everything hooked up and I have no pictures on my monitor only camera number

    — by Gerald hemm 1 year ago

  • Unable to access through PC

    — by Fajlur Rahman 1 year ago

  • I can't get passed logging in on my phone to watch my cameras
    it keeps displaying answer is error I try to change password and I get denied . I've been going over and over this for 2 months now
    why can't I watch my cameras ony phone
    please help me resolve this
    thank you

    — by william sisk 1 year ago

  • Hi I purchased a cloud subscription through your app and I’m not receiving any replay I get playback is no available

    — by William L Blue 1 year ago

  • I can't log in to my account it is saying lack of authority I looked up video s on line nothing is helping I can't hit the ? Mark I can't scan barcode tried factory resetting taking battery out still not letting me in I forgot which account I used to login in I just want to start from scratch but it is not letting me do anything please help I can see my camera on working fine but will not let me reset to get them online please help

    — by Beulah Simon 1 year ago

  • My son locked me out and I can’t lock back in. Can someone please help me

    — by Jalia Allen 1 year ago

  • Hello dear, I hope you can help me. I’m using your video cameras and I’m very satisfied. But now I have problem. I had forgot my password and I can’t remember. I’ve tried to put out battery (small ringed one) but it still requesting my password. Please, help me.
    Best regards!

    — by Mirko Milivojevic 1 year ago

  • Hi Unable to login to my Xmeye account. It is asking for reset the device. Unable to do us. and also user has been locked on both mobile and laptop. Kindly assist. Please call +61403045610 Raj. Appreciate your assistance asap.

    — by Raj 1 year ago

  • My DVR security lock reset password key

    — by Muhammad Nasir 1 year ago

  • I’ve currently had the outdoor cameras fitted, but all of sudden we not being able to access to our mobile devices! The rooter as been re booted several times but still not being able to connect and view on mobile devices

    — by Sam 1 year ago

  • I installed 12 cameras with an nvr ... my customer says the cameras are very slow on his phone ..

    — by Jason Jaramillo 1 year ago

  • ok i am back i had to take about 3 month off from u , so lets start from the first thing i have to do ,to get this thing runing, what do i do , i have had your software on and off my pc i dont know anything . so look at me as the new dude and when it comes to YOUR software i just dont get it, and its not like i am not trying, i have been working for myself for 15 yr and i have 3 house and a market store ,and i shit you not it has been over 3 yr now trying to get this thing up and runing ,so i will for the last time remove all xm from my pc and we start with doing what ?

    — by dave townsend 1 year ago

  • Hy, This is Adv.Smriti Saxena (Supreme Court of India) I really need technical support for my cameras they are not at all working since a week but I have a real problem with technicians its been 1 year since I have installed it anf I had to make it repair for almost ten to fifteen times within 2 months.
    This is not at all acceptable. Kindly revert back ASAP.

    — by Smriti saxena 1 year ago

  • I am only able to see two out of nine cameras that I have hooked up. I have an Ethernet cable connected.

    — by Lori Reinhart 1 year ago

  • I am only able to see two out of nine cameras that I have hooked up. I have an Ethernet cable connected.

    — by Lori Reinhart 1 year ago

  • I just got a security Camera system. How can I record and play back?

    — by Joon moon 1 year ago

  • I cannot get my app to connect to cameras to view from my phone.

    — by Mary 1 year ago

  • Why is app asking for my device password when others using this app don’t

    — by Bill Pollard 1 year ago

  • System mantaining contact installer
    Account has been locked
    I reset it by super password but again same problem

    — by Basant 1 year ago

  • Every time I try to log in to my account it says login error

    — by Estefania Almendarez 1 year ago

  • XMEye app is not working. It just shows black screen with throbber when I try to check cameras. When I go into account information I get a message saying it could not find config file. The cameras are online and connected. When I plug in from wired device into tv via hdmi everything is fine.

    — by Sarah Wright 1 year ago

  • I’ve been having problem getting into my app to watch my cameras the password isn’t working I’ve always been able to just automatically connect I need to speak with a live representative to walk me through it

    — by April Watkins 1 year ago

  • ฉันไม่สามารถมองเห็นจากมือถือของฉัน

    — by Bunjob 1 year ago

  • I had your security system hooked up to my old router but I moved to a new location the cameras are working but I can’t get them to work on my phone as I have forgot my password and I’m trying to reset it and it’s not letting me can you give me some step-by-step ways to reset my password so I can see the cameras on my phone

    — by Randall Snider 1 year ago

  • Riset password

    — by Iwan 1 year ago

  • I need to reset the password asap for my wifi, but I can’t find anywhere where to do it please can someone help

    — by Ellie Turner 1 year ago

  • Account has been blocked

    — by Pardeep 1 year ago

  • My dvr suddenly stopped support through hdmi to tv. But it's working through wifi. What can I do?

    — by Irshad 1 year ago

  • Current camera system is not functioning properly.

    — by Ted Scribner 1 year ago

  • When I log into my app it let me login but when I try to view my camera it ask for another password and every time I try to reset it it don’t go to

    — by Brandon 1 year ago

  • I can show previous video recording before one week

    — by Pradeep Kumar Yadav 1 year ago

  • I keep having a camera go offline but the others remain online. I’ve had the system hooked up a couple months but this has happened at least 10 times. Is my camera defective?

    — by Jessica Burskey 1 year ago

  • I want a firmware upgrade where do i find it for the DVR
    TF-8608 model

    — by ROBERT 1 year ago

  • Getting Error 10005(5109) on my laptop app of XmEye pro.
    Please help urgently

    — by Jason Mascarenhas 1 year ago

  • Am having a issue of blocked user account on my Xmeye App. Thanks

    — by Michael Philip 1 year ago

  • I can’t reset my password on my XMEye app as I can remember password and there’s no print for reset either.

    — by Scott Dunn 1 year ago

  • I can’t remember my password for my cctv box,and when I try to reset there’s no option for me to reset.the question mark doesn’t appear on screen.

    — by Scott Dunn 1 year ago

  • I am unable to use the alarm system. I did try to make contact with the fitter, but to no avail….I believe I am meant to pay a yearly subscription which i have not done, could that be the problem?

    — by Laurain Long 1 year ago

  • I am trying to reinstate my account which I lest yesterday

    — by John seaman 1 year ago

  • I can't login to my DVR and a qr code keeps coming up

    — by Michael ryder 1 year ago

  • I have the XMEYE app on my iPhone. The app is not sending any notifications, pictures or videos to my phone. This started today. My husband left the house and the notifications normally comes to my phone and I can view the picture and video, now it is say no picture or video on my phone. What do I need to do to get this issue resolved?

    — by Marcia 1 year ago

  • I have the XMEYE app on my iPhone. The app is not sending any notifications, pictures or videos to my phone. This started today. My husband left the house and the notifications normally comes to my phone and I can view the picture and video, now it is say no picture or video on my phone. What do I need to do to get this issue resolved?

    — by Marcia 1 year ago

  • My camreas are conected but when I try to see live view it dose not let me and it keeps disconcerting so how can I fix this

    — by Nancy garmendez 1 year ago

  • WELL

    — by ROMAIN 1 year ago

  • I am regular user of XMEye app since 2020 and use it on my cell & laptop. but now i changed my laptop and try many times to download XMeye app for laptop but not installed. So plz tell me whats reason behind it. thanks

    — by Ch. Najaf Rasool 1 year ago

  • lost password, have not found PW generator that works. Brand: Tmezon H264 with HI3520

    — by robert stockton 1 year ago

  • I am having issues with recording. Can you help ?

    — by Nathalie Hayes 1 year ago

  • Dear , XMEye
    I have bought 8 chhanal CCTV full set Camera for you seller , whose Name & no is As Mr Aapu ji (7979905029).
    When product is installed not working camera recording sinse first second of installation.
    Then I tock to technitian they told me next Day he would be fixed it .
    But next day also not working then they told me next time recently when I came then fix it but nothing happened...
    After 2 or 3 week 5 out of 3 or 4 CCTV work only on monitor ,
    After 1 to 2 months 2 camera work only on monitor ,
    Again 4-5 month no camera is working .
    Then ,
    When I tock to shopkeeper they told me technitian will be reach you As soon as.
    But Approx 3-4 months later technitian reach here they told me DVR is not Well. Then,
    He put the DVR & Hard-Disk and Again he came Approx 8-9 months latter on 27-Aug-22.
    Again DVR not doing recording with other issues.
    When I tock to shopkeeper they told me many times I will fix it polity but nothing better happened ,he told me jo karna ha karloo.....
    Today , I totally irretated then I compliant you please make it fix it.....

    — by AMITABH KUMAR 1 year ago

  • dear sir im forget my login password how to reset

    — by vasudev 1 year ago

  • I had to change phones and cannot access my cameras I forgot the password and do not want to refresh if that will make me lose needed data

    — by Kb9595 1 year ago

  • What is the max distance on camera cables

    — by Eddie George 1 year ago

  • Erreur code 11304, what it mean plese?

    — by Mohamed Ladhari 1 year ago

  • I need some help ever since I've downloaded this app firstly try to get this alarm to work which still is not working I lost picture on ine camera now I only have 3 feeds and I've done every test won't come on...besides that my major issue is the alarm does not work to my phone only on the device

    — by Delroy A F Lake 1 year ago

  • نسيت كلمة سر ال dvr واريد استعادتها
    ولم تنجح كلمة المرور الافتراضية

    — by Youseef 1 year ago

  • Hello, for one week my XMEye app has not been able to connect to my live camera feed. Please help to resolve this issue, it is urgent!
    Thank you

    — by Anna 1 year ago

  • I have been using this app with my new IPC and NVRecorder box, worked great and loved it until I had to restore due to password issues, now on my iPhone when I tap event then messages I have blank list and I don’t understand why or how to repair this issue, please help me get it going right

    — by Kelly Phelps-Helm 1 year ago

  • I reset my cellphone and download the app but said a message my account is locked need reset factory device
    This is my serial 319f5185ae020d79
    Thanks for your help and soon answer

    — by Armando Galvan 1 year ago

  • I bought some cloud storage from y'all but now it's not working. Is there a way to resolve this, if not l would appreciate a refund please.

    — by Brandi L Becker 1 year ago

  • Keep getting a error 11303

    — by Pj byrne 1 year ago

  • I have been trying to get this app to work for three days and every time I have it send me a verification code and enter the code it takes me to setup a username and password, then when I submit them I get a "Verification Code Error". The Error Code is 604010. I have tried it multiple times each day and it eventually tells me that I am only allowed three codes per day and locks me out. If I can't get this to resolve I will be returning the camera system.

    — by Shannon P Davis 1 year ago

  • Unable to see my camera are not working and unable to reset and programme my password

    — by michelle evansgreene 1 year ago

  • I have a Hiseeu H5 -nvr -p-8
    I try reset password with xmeye pro ,but it keeps sending codes to a wrong email address

    — by Warren Roy Tollman 1 year ago

  • I am unable to register because the verification code doesn’t reach me within 60 seconds

    — by Braat Hubert 1 year ago