Published by Merck & Co Inc on Nov 22, 2023

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Why should I report an Issue with Merck Manual Consumer?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Merck & Co Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Merck Manual Consumer Customer Insights

1. My apologies to the developers.Very informational like the print layout of this medical guide but needs to have a larger selection tion of topics and categoriesgreat information but the app uses alot of storage space.

2. The topic is mental health disorders and has to be typed in exactly to access the information.The guide has thorough explanations that are easy to understand.

3. If appropriate, suggestions for relieving symptoms until the patient can follow up with a doctor may also be included.The best medical resource I can get free access to.

4. One advice: resume partial download for those with low network speed and keep data outside system partition.If you know absolutly nothing about the most basic anatomy and medine,well you hit the jackpot with this one.

5. no setting to use sd card as storage option.Can't keep it open to use without updating it every time.you are the best doctor i every had.

6. Such as, when I typed mental illness or mental health it returned no results.

7. By entering symptoms, the app leads users to their possible cause, such as illness/disease, infection, injury, etc.

8. Hard to find specific information from search bar.

9. If you read.Very reliable source of information.

10. I deleted my old review because the technical problems was with my device.

11. i would like to say after the pandemic and doctor shortage.

Steps to Troubleshoot & Fix Merck Manual Consumer Issues

1. Fix Merck Manual Consumer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Merck Manual Consumer: Restarting the app will resolve most errors.
  2. Update the Merck Manual Consumer App. Here is how:
    1. On Android goto PlayStore » Search for "Merck Manual Consumer" » Open Merck Manual Consumer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Merck Manual Consumer » click "UPDATE".
  3. Clear Merck Manual Consumer app cache: Clearing cached data will force your app to retrieve the latest data directly from Merck Manual Consumer servers.
    1. On Android, goto Settings » Apps » Select "Merck Manual Consumer" » click Storage » click "Clear Cache".
  4. Check Merck Manual Consumer app permissions. If any of these permissions required to use your device's features are disenabled, Merck Manual Consumer might not work.
  5. Uninstall and reinstall Merck Manual Consumer. If nothing else has worked, completely uninstall Merck Manual Consumer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Merck Manual Consumer not working


2. Fix Merck Manual Consumer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Merck Manual Consumer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Merck Manual Consumer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Merck Manual Consumer may not be able to connect to the Internet when running in the background.

Reported Issues