Contact MindMeister Customer Service

Why should I report an Issue with MindMeister - Mind Mapping?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MeisterLabs to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I can't seem to find a few features that the online version has like making a new connection or changing the hierarchy of branching ideas, but overall this app's functions meet my needs and I just have to clean up formatting when I'm at my computer.I love the mobile app, as well as the browser client.

2. Not the best looking maps due to limited formatting, but so easy to work with.This app is great for keeping track of your ideas on the go and syncs with the website version really well.

3. The program is also great for mapping out nodules/storyboarding for video game development drafting.Documents made in mindmeister are to easy to make, exportable, and sync across multiple devices.

4. Capture and editing speed is terrific, the sync between browser on my desktop and app on my phone has been very reliable, and the ability to link to other mindmaps is great for organizing bigger thoughts.

5. If you guys wanted to make my Christmas, making text formattable within the windows would be cool too.Horrible customer service, I emailed years ago to cancel my subscription because before an update, there was no option to opt out of renewal, never received a follow up.

6. It will only reconnect to the correct topic in a specific place making it impossible to arrange subtopics in a different order or to fix overlapping topics or messy layouts.

7. By then it was to late as the work was already done.It's a nice looking app, but the android version seems to be buggy.

8. app recently! Very happy I found it1 Definitely, worth upgrading to full version!This is the best digital mindmapping tool for me.

9. The computer version is worth your time! I really wanted to like this app.

10. Things won't seem to connect the way you want them to, if you try to move a piece around it will likely disconnect from its current parent and try to re-parent itself.

11. Edit: I forgot to mention the excess paywallsThis app is a game changer! I use it for work and for personal organization.

1. Fix MindMeister Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MindMeister: Restarting the app will resolve most errors.
2. Update the MindMeister App. Here is how:
   1. On Android goto PlayStore » Search for "MindMeister" » Open MindMeister - Mind Mapping » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MindMeister » click "UPDATE".
3. Clear MindMeister - Mind Mapping app cache: Clearing cached data will force your app to retrieve the latest data directly from MindMeister servers.
   1. On Android, goto Settings » Apps » Select "MindMeister - Mind Mapping" » click Storage » click "Clear Cache".
4. Check MindMeister app permissions. If any of these permissions required to use your device's features are disenabled, MindMeister might not work.
5. Uninstall and reinstall MindMeister. If nothing else has worked, completely uninstall MindMeister then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MindMeister not working

2. Fix MindMeister Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MindMeister be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MindMeister not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MindMeister may not be able to connect to the Internet when running in the background.