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Why should I report an Issue with MDacne - Custom Acne Treatment?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MDacne to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact MDacne - Custom Acne Treatment image 1 contact MDacne - Custom Acne Treatment image 2

About MDacne - Custom Acne Treatment

1. In order to get rid of acne, you need treatment that is personalized to your unique skin condition. • Ingredients That Really Work - Dermatologist formulated MDacne products use high potency medical grade ingredients + natural ingredients tailored to fit your skin’s needs. • Everything You Need in One Box - You'll receive a generous supply of your customized cleanser, customized anti-acne treatment cream, and acne-prone skin hydrating moisturizer. • Unlimited Formulation Fine Tuning - We'll fine-tune your formulation throughout your treatment to make sure it fits your skin perfectly. • Technology That Gets Your Skin - Use the MDacne app’s advanced tech to monitor your skin’s improvement 24/7!

2. Get all the products you need to clear your skin. • Customized to Your Skin - MDacne is the world's first customized acne treatment kit.

3. In less than 5 minutes you'll get a complete acne treatment kit personalized based on your unique skin!

4. New customers receive a 1-month supply of all 3 customized treatment products for free, just pay for shipping and handling.

5. Get your first customized acne treatment kit for free!

6. MDacne is the future of acne treatment.

7. Set treatment reminders, chat with a Dermatologist and get recommendations that actually work. 3.

8. Let’s face it, unique people need unique products.

9. Once the trial completes, the account will automatically transition to a monthly or quarterly subscription plan unless canceled during the trial.

10. Cancel your membership anytime.

MDacne Customer Insights

1. Disgusting.Total scam don't waste your money the monthly subscription is over priced and they mess up on shipments and they don't want to send you the missing products and it takes too long to work by the way i feel like it made my skin worse and they canceled subscription but they still owe Me missing products and they also made unnessarry charges and don't give refund i should also add the acne scan isnt real plus they call it customized but its actually not, customer service is bad as wellI've been using MD acne for about 2-3 years now.

2. I've been charged enough times now for products I do not want that I've lost easily around $100, despite contacting them for assistance within minutes of the order being 'placed'.

3. Perhaps it would be better for someone with moderate to severe acne because the scanner seems to pick up every little thing (freckles, folds, etc) and assume it's a spot.bad, doesn't feel natural at all, literally smells like hair conditioner which is fine but it just feels so chemical.

4. Not to mention when I found out about the product it was put out as a "free" for your first order when it certainly wasn't.The start is very easy and great, I was feeling positive about it, but until you order your first order.

5. I've been using the cleanser and moisturizer daily and have been feeling a difference in the softness of my skin.

6. Customer service outright refuses to cancel these orders, or even process a refund if the package is refused/returned without being opened.

7. Doesn't allow any payment changes or cancel.I have very clear skin, despite a few MOLES which the app was not able to properly identify.

8. :/Only thing I'd add, is how to find out if your skin is oily/combination/dry/regular and instead of the "I don't know" button for each of the questions - include a how-to guide.

9. I would definitely recommend!The personalized quiz was SO easy to navigate and use, especially since it assesses your skin by simply taking a photo.

10. Products are okay, but they actively look for ways to trick you into shipping extra 'subscription' boxes, either early or with misleading prompts.

11. I uninstalled and reinstalled the app again and now I cant even see my order on there at all, and some section of the app are not working at all and not loading.

Steps to Troubleshoot & Fix MDacne Issues

1. Fix MDacne Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MDacne: Restarting the app will resolve most errors.
  2. Update the MDacne App. Here is how:
    1. On Android goto PlayStore » Search for "MDacne" » Open MDacne - Custom Acne Treatment » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MDacne » click "UPDATE".
  3. Clear MDacne - Custom Acne Treatment app cache: Clearing cached data will force your app to retrieve the latest data directly from MDacne servers.
    1. On Android, goto Settings » Apps » Select "MDacne - Custom Acne Treatment" » click Storage » click "Clear Cache".
  4. Check MDacne app permissions. If any of these permissions required to use your device's features are disenabled, MDacne might not work.
  5. Uninstall and reinstall MDacne. If nothing else has worked, completely uninstall MDacne then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MDacne not working


2. Fix MDacne Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MDacne be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MDacne not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MDacne may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I have not ordered anything still my 58pounds has debited.and I could not cancel subscription from my side request you to cancel subscription and refund my amount.please am trying from yesterday but am not getting proper response.

    — by Aara Fathima 7 months ago

  • Please cancel my subscription. my email that I originally registered under was tlashley03@redacted. I no longer have access to this email. my new email is Tatianaashley03@redacted

    — by Tatiana E Ashley 10 months ago

  • I accidentally bought the kit and I am reading up on how to get my refund and it says you have to return the product when I didn’t even received or mean to buy it

    — by Sophia Munao 1 year ago

  • They have not sent me what I bought yet and they gave me no way to contact them so I can tell them that I didn't get it if you're not going to give me the box give me my money!

    — by Valdine Legros 1 year ago

  • I have not received my package yet and they said they delivered it at my door they did not!

    — by Valdine Legros 1 year ago

  • l don't want to keep using you products. and l don't want to pay you stuff anymore.

    — by kasandra 1 year ago

  • Hello, I have been using Mdacne for many months now but i seem to forgot my login if i made one. But I would like to cancel my subscription due to me failing to take them for quite a while, I have so many more bottles of the supplements i have not opened and I’m afraid a lot more will come and I really don’t want to pay for something I’m not even taking. I believe my subscription is under my name even if it’s not the same email used. Thank you.

    — by Raiana Tan 1 year ago

  • Hello, I have been using Mdacne for many months now but i seem to forgot my login if i made one. But I would like to cancel my subscription

    — by Raiana Tan 1 year ago

  • I made an order I canceled it how can I win my money back please

    — by Nikie 1 year ago

  • Please Delete my account as i do not want to use the app anymore

    — by Hugh Antwi 2 years ago

  • I need someone to contact me asap . My daughter currently uses your product and I had to cancel my card due to fraudulent activity. Your company takes out the monthly amount on my debit card. Please get a hold of me.

    Thank you

    Kelley

    — by Kelley Schmid 2 years ago

  • Hi there I don’t know why you take my money down because I don’t even have the m dance please can you send my money back and can you cancel everything please

    — by Bartolomej 2 years ago

  • I wants to cancel my subscription

    — by Karina Hernandez 2 years ago

  • I can’t renew my membership and I have gotten no help. Can you please help me renew my subscription?

    — by Madison 2 years ago

  • Hi there I want to cancel my perscribe please and I would like a refund on the payment that has come owt please

    — by Kimberley 2 years ago

  • I want to cancel my treatment

    — by Selena Rumpsa 2 years ago

  • Plz I don’t want any more delivery for acne meds I am having side effect plz return my money 51 pound back which one cut it from my account without informing me

    — by Charanjit Kaur 2 years ago

  • Because my bank statement is in the negative

    — by Brianna Phillips 2 years ago

  • Products not working

    — by Brody whitehead 2 years ago

  • You took money off my visa ending in 0299 I never ordered from you please return u took food from my kids I don't know anything of u my bank gave me this number21673658 you did it yesterday.am so upset.😩😩I Hadda pull to the side of the road for 2 hours finding this
    So please be quick getting it back it's ,53.09

    — by Adrienne sanders 2 years ago

  • i need to unsubscribe

    — by Rheya Schrank 2 years ago

  • Subscription cancellation request plz

    — by Max 2 years ago

  • How do you cancel your next payment if u don’t want it anyone

    — by Desiray Nunn 2 years ago

  • Hi,I would like to cancel my subscription I only wanted to do the free trail as I only want to try it out . I don’t want the subscription. And I can’t cancel on the app

    — by Isobel 2 years ago

  • Hi , i cancelled my subscription about 2-3 ago. Today £53.90p was taken out my account, I would like a refund and I don’t want the product , I’m very unhappy about this as thats the last money for my gas and electric. Can someone please call me to
    Talk about it on 07395319011 ASAP

    Thank you
    Keisha

    — by Keisha 2 years ago

  • I would like to cancel my subscription for Mdacne.

    — by Syeda Noma 2 years ago

  • Please delete my account, thank you

    — by Kamila Rutkowska 2 years ago

  • You have been charging my account for 3 months and no product. Credit my account and Cancel Subscription ASAP AND how you don't have a phone number to reach a live agent??? TF

    — by APYRIL E Edwards 2 years ago

  • The instructions you provided for canceling the subscription through the app are not accurate. Please update your instructions to match options through the app.

    — by Alora Weaver 2 years ago

  • I thought this was a one-time purchase. I'm only 13, and I didn't expect you to keep taking my money. Please cancel my most recent payment and all future installments.

    — by Alora Weaver 2 years ago

  • I would like to cancel my subscription.

    — by Gagandeep Kour 2 years ago

  • I did not receive my order and I would like a refund

    — by Emroy Barnett 2 years ago

  • When I fill in my card details, does the word "postal" appear to me? What does it mean?

    — by Andreea Constantin 2 years ago

  • You are not legit and I asked for my refund back but your not being a good service for given my money and I need to unsubsidibe my give my refund. Mdacne please give me my refund ok.

    — by Stephanie 2 years ago

  • I want to cancel my subscription, I dont want to do the trial.

    — by Hydia Ford 2 years ago

  • Hi, I recently order the acne masks . I try to login but it says that there’s a error with my email . I am not able to track the order or anything. How can I track it ?

    — by Gissel Ortez 2 years ago

  • No my shopping away my money why me no shopping top my money can back my money why my money me now set up my cast

    — by Nura 2 years ago

  • Please cancel my free trial. I signed up with apple, so my account name should be Sydneysoccer.com@redacted, get rid of my free trial. Now. I don’t want anything from you guys.

    — by Sydney McGraw 3 years ago

  • cancel my subscription ordered by my grand daughter she was 11, have product to send back

    — by mike kelly 3 years ago

  • I want to cancel my subscription and send back product. it was ordered by my grand daughter she was 11 when started. I am reporting to BBB

    — by mike kelly 3 years ago

  • How can I cancel my subscription?

    — by Erika Howard 3 years ago

  • I would like to cancel my monthly subscription

    — by Emma Findlay 3 years ago

  • For no reason I don't know why you guys debited from my money..... I am not interested in any acne cream or whatever I need my money refunded asap thanks

    — by Favour Osagie 3 years ago

  • ive ordered WEEKS ago and my products are still not here

    — by yarah vandal 3 years ago

  • Hi I had ordered 3 black anti-acne masks and I have not received them. The tracking service said that the address was insufficient, but I am 100% sure I put the right address. I was wondering if I could talk to someone about it or get a refund. Thank you!

    — by Robert Gentile 3 years ago

  • I need to cancel my $59.95 purchase & my subscription

    — by Saraia Foster 3 years ago

  • I want to cancel my order today January 25, 2021 of proactive dark removal spots I’m canceling my order do not send it do not take my money out of my account I am canceling my order cancel

    — by I ordered proactive dark removal I want to cancel the order do not send it cancel it I want to cancel my order I ordered this today January 25 I do not want to do not send it I’m letting you 3 years ago

  • Does this hell with acne scaring ?

    — by Kinyetta Ligon 3 years ago

  • I need to cancel my subscription plz. And dont now how yall are drafting out of our account

    — by Marcos 3 years ago

  • I would like to cancel all my subscription to you guys I only wanted to try it once so you have any questions call me at (218) 428-8255

    — by Faith 3 years ago

  • You guys took £44.90 from me that was not authorised. I only signed up for a free trial and the app froze and I could not cancel. I have not been sent any products at all and I first ordered products on 23/11/20. Very poor. I will be contacting my bank to request a merchant refund.

    — by Tara Fletcher 3 years ago

  • Cancel membership

    — by Louise Mence 3 years ago

  • Where’s my package??

    — by Michelle Soria 3 years ago

  • Is it website real? I gave out personal info and would not like to be charged full prize for my free trial

    — by Jessica Sgueglia 3 years ago

  • It's been passed 7-10 business days and I still haven't received my kit. I put in the right address so i don't understand why it's not here. If it's not coming I just want my money back.

    — by Meriam 3 years ago

  • I want to cancel mdacne. Do not charge me more..

    — by Karen J Franks 3 years ago