Published by Mercedes-Benz USA, LLC

Report an issue with Mercedes PRO connect (USA).
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Why should I report an Issue with Mercedes PRO connect (USA)?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Mercedes-Benz USA, LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Mercedes PRO connect (USA) Customer Insights

1. It should help users, not pissing them off!I buy a $200,000 vehicle and you can't get somebody to fix this app?Does not work at all I spent all day on the phone and still not workingwow, I didnt believe all the other negative reviews, but it's TRUE.

2. The application should be called Mercedes Can't Connect, that would be more accurate.App doesn't work.

3. Let's hope this isn't the type of technology installed in our vehicles.THIS IS THE SADDEST DOWNLOAD I EVER DOWNLOADED.

4. Seriously flashlight has better reviews!App doesn't work.

5. I sent 3 emails, week later, no response.For paid app in 2021 it should be flawless! Hire top devs, don't be cheap on it.

6. Doesnt work on sprinters? It is 2021.

7. It doesn't work.

8. Cannot get application to run, as there is an error message when trying to log in.

9. Amazing vehicle, terrible technology.

10. I hope Mercedes can correct this problem.

11. For the price of your vehicles and an app like this, you should be ashamed of yourselves.

Steps to Troubleshoot & Fix Mercedes PRO connect (USA) Issues

1. Fix Mercedes PRO connect (USA) Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Mercedes PRO connect (USA): Restarting the app will resolve most errors.
  2. Update the Mercedes PRO connect (USA) App. Here is how:
    1. On Android goto PlayStore » Search for "Mercedes PRO connect (USA)" » Open Mercedes PRO connect (USA) » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mercedes PRO connect (USA) » click "UPDATE".
  3. Clear Mercedes PRO connect (USA) app cache: Clearing cached data will force your app to retrieve the latest data directly from Mercedes PRO connect (USA) servers.
    1. On Android, goto Settings » Apps » Select "Mercedes PRO connect (USA)" » click Storage » click "Clear Cache".
  4. Check Mercedes PRO connect (USA) app permissions. If any of these permissions required to use your device's features are disenabled, Mercedes PRO connect (USA) might not work.
  5. Uninstall and reinstall Mercedes PRO connect (USA). If nothing else has worked, completely uninstall Mercedes PRO connect (USA) then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Mercedes PRO connect (USA) not working


2. Fix Mercedes PRO connect (USA) Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Mercedes PRO connect (USA) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Mercedes PRO connect (USA) not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Mercedes PRO connect (USA) may not be able to connect to the Internet when running in the background.

Reported Issues