Published by Dow Jones & Company, Inc. on Nov 2, 2023

Report an issue with MarketWatch.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with MarketWatch?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Dow Jones & Company, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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MarketWatch Customer Insights

1. I'll likely try the app again after several months and resubscribe if fixed.Since they removed the news features unless you pay, the app is only good for checking my watchlist, but half the time the watchlist doesn't load, so what's the point? They may have fixed some of that reliability recently, but it was broken for months.

2. Galaxy S9 latest security update.This app I'm sure works great if it did work :) I had to delete the all of the memory on the app because whenever I launched it, it would just infinitly load.

3. The who reason I got the app was for the watchlist so I can frequently check prices.The news and watch list features are great but the app is so unreliable.

4. Better off just going to their website if you want the information quick and accurate.When I tried to register, it keeps saying my email address have been used, which isn't.

5. It often gets stuck on the loading screen and I have to force stop it and re-launch it for it to open correctly.

6. I'll recommend and continue to use for now.It used to work, but since the last update it will not open now.

7. Update 6-24-19 it opens now, but the watchlist still does not work.

8. I now have to start up the app twice if I want to use it.The content is really good... as far as free investing content goes, it's definitely top-3.

9. There's also an awesome bug where you watchlist just says error and everything you try to reload it, nothing happens.

10. Whenever I try to open an article I get a report of an error loading data.

11. For days I can't access any content at all despite being successfully authenticated and being able to see lists of articles with pictures.

Steps to Troubleshoot & Fix MarketWatch Issues

1. Fix MarketWatch Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MarketWatch: Restarting the app will resolve most errors.
  2. Update the MarketWatch App. Here is how:
    1. On Android goto PlayStore » Search for "MarketWatch" » Open MarketWatch » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MarketWatch » click "UPDATE".
  3. Clear MarketWatch app cache: Clearing cached data will force your app to retrieve the latest data directly from MarketWatch servers.
    1. On Android, goto Settings » Apps » Select "MarketWatch" » click Storage » click "Clear Cache".
  4. Check MarketWatch app permissions. If any of these permissions required to use your device's features are disenabled, MarketWatch might not work.
  5. Uninstall and reinstall MarketWatch. If nothing else has worked, completely uninstall MarketWatch then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MarketWatch not working


2. Fix MarketWatch Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MarketWatch be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MarketWatch not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MarketWatch may not be able to connect to the Internet when running in the background.

Reported Issues