Contact Trailhead CU Customer Service

Why should I report an Issue with Trailhead CU?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Trailhead Credit Union to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Changing to 5 stars! (Original review) I have tried multiple times to use mobile picture deposit, always says"no eligible accounts".The mobile app for TrailheadCU does most everything you need it to but simple info to help processes is missing.

2. This bank is becoming a disgraceOverall smooth sailing! Would be great now with pandemic to increase mobile check deposit max value.

3. Mobile deposit is a little finicky, but works okay in good lighting and with my screen dimmer turned offThis app hardly works.

4. Please expand the services offered by the app, and expand the accessibility.It's good! Only suggestion would to be adding an option to copy routing number and checking number to a clipboard, but that might be a security risk, so, 5 stars.Does everything that I need.

5. Mobile deposit and bill pay works great.

6. The Mobile Deposit page should tell you to write, "For Mobile Deposit Only" under your signature and what the limit is for deposits, but the app tells neither.

7. I feel very safe with this app as well.UPDATE! The problem was with the credit union's setup, not the developer, the Credit Union has since fixed the problem, an in a few minutes of trying it again, it worked just fine! Problem solved! Thanks to the developer and Credit union.

8. This is the first bank app I've ever used, and the freedom it gives you is unvalueable! It allows me to check my balance so I can purchase something I wasn't planning on, and if need be, transfer money from account to account.

9. Both pieces of information fit easily on the mobile desposit page but TrailheadCU has elected to not share either via the app with the customer.

10. Great if you have only one account, a little clunky for multiple account management.

11. I've had this app at least 6 or 7 years and have never had an app related problem.Works fine for basic banking.

1. Fix Trailhead CU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Trailhead CU: Restarting the app will resolve most errors.
2. Update the Trailhead CU App. Here is how:
   1. On Android goto PlayStore » Search for "Trailhead CU" » Open Trailhead CU » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Trailhead CU » click "UPDATE".
3. Clear Trailhead CU app cache: Clearing cached data will force your app to retrieve the latest data directly from Trailhead CU servers.
   1. On Android, goto Settings » Apps » Select "Trailhead CU" » click Storage » click "Clear Cache".
4. Check Trailhead CU app permissions. If any of these permissions required to use your device's features are disenabled, Trailhead CU might not work.
5. Uninstall and reinstall Trailhead CU. If nothing else has worked, completely uninstall Trailhead CU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Trailhead CU not working

2. Fix Trailhead CU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Trailhead CU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Trailhead CU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Trailhead CU may not be able to connect to the Internet when running in the background.