Contact Lensa Customer Service

You guys charged my card 42 dollars I would like a refund.

Hi there! I was charged for a Lensa subscription today ($49.99). I misunderstood the wording and thought today was the last day I could cancel by subscription. Can you please refund the subscription as I do not wish to have it? I've gone ahead and cancelled it.

Please refund the yearly subscription of $32.16. I paid 7.99 and then you billed me for the yearly subscription. I need my money back for the yearly. This is fraud to take money that was chosen as monthly and not yearly. The last 4 digits of my card you billed is 2083.

Please cancel my account. I do not want renew after the free trial is over. Not happy with the service.

i have tried to manually cance l it but it didnt work , and even though i have a week trial money was instantly taken off my bank

I paid twice and never could upload pics. It keeps taking me back to pay again, but keeps saying I have an account

Subscription cancelation request

Paid for 3.99 and 7.99 and they aren't showing up

I need to cancel my 7-Day trial. I know longer want a subscription

I want to make sure I am not charged for this app. I saw everyone using it and clicked on it to see what it was. I did not subscribe but I hear that when it is downloaded, you automatically charge. Do not charge for something I did not agree to.

I would like a refund, all of my AI Magic Avatars were extremely glitchy and cross-eyed. They all looked terrible

No complaints

I was wondering what the name of the effect was where the person stays in color but everything else goes black and white. I would greatly appreciate it and thank you!

Hi, last week I wanted to take a week to see how I liked the lens's app. I cancelled it in my trial period only now it still says I have to pay for a year! Attached screenshot. Could you still ensure that I am properly unsubscribed? Thanks toppers

I opted for the free trial, I wanted to upload a video with audio but Lensa cut out some of my original audio, I literally just wanted the app to make my videos brighter

My Lensa has stopped working since last week. but I have paid for a year

My Lensa app will not open for the last two weeks. Please help. I'm paying for it!

Hi there. Lensa is not working again. It is loading to open it says just wait few minutes but still not opening. Last time it was same problem and i lost my edit pictures. I connected lensa they said we have technical problems and i have to download it again. If it is gonna be the same problem why you don’t notify you customers????? Please tell me what’s going on???? Please respond to me as soon as is possible.

Thank you,

Ani

My Lensa app will still not let me import pictures! If I can’t get this fixed I will need to cancel subscription and get something else!

Pictures will not import

I canceled subscription and would like an refund never used don’t understand it please refund money

I had a Google pixel when I purchased this app. I bought an iphone at the beginning of the year. I would like access to my purchase. How can you help me with this since I now have a different phone?

I would like to cancel.subscription and get my money refunded back since I did not plan on renewing subscription and wasn't aware it was going to.charge.

My app hasn’t worked in over a month. This is a $30 subscription per year and hasn’t been working. It just keeps saying Al is warming up and crap like that and then it kicks me out

Lensa will not open. Hasn’t worked in over a week. I’m paying for this and expect it to work

I have been unable to use my Lensa app for several days now, it just goes round in a loop not opening before finally logging back out. I have rebooted my phone, no joy. Then I deleted the Lensa app off my Iphone 11. I then tried to add it again but can't log in to the app from the App Store. I have sent a complaint on the 14th but had no response. I use this app every day and need to know if you have an issue with it currently? Please respond ASAP!! Thankyou. Lynne Meek

My Lensa app is not working. App is not opening up. I did update and still not working. I have a year of subscription. Can u please help me.

Deleted app due to it not working the entire month of February I have been charged. Now I can’t get app back on, it still doesn’t work resolve!

Can’t open the app

I can’t open the app.

My Lensa no longer works

My Lensa app has not been working for days! I renewed last month for $29.99 for another year!!! What’s the issue? Thank you Lisa

App will load up and crash. Tried closing app out, restarting my phone, updating my phone. Don’t want to delete since I have my paid plan already set up.

Hello!
My application Lensa doesn’t open for several days now . What is going on?

My Lensa won’t open

The app has stopped working for the last few days. Anytime I open it, it keeps loading for a long period of time and closes by itself.

I can not open the Lensa app

hi I am sophia patricks . my lensa app seems not to open . ive tried opening the app its not working. it just closes after few seconds of 'ALL GOOD, STAY TUNES AI IS WARMIN UP, WAIT FOR IT' It goes off. please all my pics are saved here and this is the second time this is happening; I lost all my data the first time i hope this isn't the case here.

Thanks in anticipation

I was charged an annual fee for this product and do not want it. It was purchased by mistake and I’d like a refund for the total of $35.99
Document 206503581376

I just paid for the Lensa app. It will not download to my phone. It acts like it is preoaring to come up then it disappears. Please help me. Shirley

Will love to have access to edit more pictures

I used to enjoy lensa so much untill I changed phones and had to re download it. These days i nolonger get my free edits trust me they we’re making me want to pay since they weren’t enough. Now there’s nothing, the app is dormant and opted for others like snapseed

I did not order this and I would like my charges refunded please

I paid for pro and it isn't working anymore it hasn't been working for days and nothing I do on my end will fix it. I need this app for work. I want it fixed or I want my money back thanks.

Hello. I do not use this subscription. I have been charged €29.99 without any prior notification. I cannot afford this. I want to cancel this immediately and get a full refund. I am within the 14 day cooling off period. Please let me know that the charge has been reversed. I do not likevthis app and it doesn't work for me.

I am unable to update new version of Lensa or sign in...I paid for continued service when I was offered a fee of $14.00

I have been being hacked by a customer of yours name Christopher Santangelo of Massachusetts. I have criminal charges over him and more, please do something about this situation. Thank you

Lensa took 38.15 from my account when I did not sign up for any yearly plan. I want a refund.

I got this app so I can resize large files. So far it's not useful

I renewed my subscription with y’all this year in March but haven’t been able to use the app since then. Every time I try to open the app it keeps buffering and say AI is getting ready but nothing happens. I’ve had this issue since last year that’s almost 8 months now that I haven’t been able to use the app I paid for lol. If the system is down then I want my refund because I paid it for a year.

Want refund after being charged for a full year

I just wanted free trial of the app, for which card details were necessary. Therefore I filled the same but they charged me for 1 year subscription. What is this? What if I dont like the app and I don't want this subscription. I want refund

I never signed up for lensa I am being billed for this app I do not use. Please immediately cancel any service with this product and refund me immediately.

want to edit photo

Hello! I do NOT wish to pay for a year-long subscription! You have just charged my card within the last 24 hours and I would like for the charge to be reversed, as I don’t even have the app downloaded anymore and do not want it! Please get back to me as soon as possible as this is an urgent issue and I cannot afford the $30 charge.

I ddnt apply for a 1 year subscription and you just deducted a P1,550 on my debit account. Please bring it back. Provide me a refund! I didn't subscribe on your app it's not even installed!

I would like to cancel susbcription! I am not interested! Please do not charge my card!!!

The app won’t open for 5 days. It’s a paid subscription and I can’t get an access to it.
It just says - it’s loading, AL is warning up, wait a second .... and I’m waiting for five days...

I am unable to open the Lensa app, when I click on it it says it’s loading but never opens.

I have been charged $46.99 for a years subscription after cancelling the trial! I do not wish to have this app and need my money returned

Hi, I tried the app for free trial and cancelled subscription right away. Why now it’s charging me 29.99