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Prisma Art Effect Photo Editor Customer Insights
1. Tried to use it today for the first time in quite awhile, and I cannot access the subscription features... it treats it like a "free" subscription.Edit - after several weeks they emailed me and I got a refund.
2. 5 stars if one time fee or free.The names and thumbnails for the filters have never been very helpful in conveying what they'll actually look like on your photo, so the only option is to try them all and see.
3. You can only install additional filters one-by-one, and it makes you start at the top of the list each time, making things even harder.Used to be worth having.
4. Although the response came very late, but when it came they were really dedicated to sorting the problem out.UPDATE: After back and forth with support for months, still does not find my subscription.
5. If you are like me you will almost certainly not get your money's worth out of the premium, as the HD rarely loads at all, and does so even more seldom on filters outside a select few within the classic selection.
6. Hoping this improves, as prisma has been my favorite.one of the best apps out there but i am simply blown away by the increasingly ridiculous charges associated with the HD processing and extra filters.
7. No longer recognizes my PAID subscription! This is the second year I've had a paid subscription (on Android phone) and have used it in the past on the web as well.
8. I'm not going to subscribe and I think the idea will fall flat if a different model isn't figured out but the filters and concept as well as UI are pretty cool.
9. I almost didn't try it because the first thing when running it, before even showing any features, it said you have to pay for it... as a subscription.
10. Makes me skeptical about the paid ones.Best UI and "filter" selection out there, as far as I'm aware, for a neural network / artificial intelligence photo app.
11. However my biggest issue is that the devs say that there are no free features removed and only premium features added.
Steps to Troubleshoot & Fix Prisma Art Effect Photo Editor Issues
1. Fix Prisma Art Effect Photo Editor Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Prisma Art Effect Photo Editor: Restarting the app will resolve most errors.
- Update the Prisma Art Effect Photo Editor App. Here is how:
- On Android goto PlayStore » Search for "Prisma Art Effect Photo Editor" » Open Prisma Art Effect Photo Editor » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Prisma Art Effect Photo Editor » click "UPDATE".
- Clear Prisma Art Effect Photo Editor app cache: Clearing cached data will force your app to retrieve the latest data directly from Prisma Art Effect Photo Editor servers.
- On Android, goto Settings » Apps » Select "Prisma Art Effect Photo Editor" » click Storage » click "Clear Cache".
- Check Prisma Art Effect Photo Editor app permissions. If any of these permissions required to use your device's features are disenabled, Prisma Art Effect Photo Editor might not work.
- Uninstall and reinstall Prisma Art Effect Photo Editor. If nothing else has worked, completely uninstall Prisma Art Effect Photo Editor then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Prisma Art Effect Photo Editor not working
2. Fix Prisma Art Effect Photo Editor Server issues & Internet Connection
- Check network connection: An unstable Internet will make Prisma Art Effect Photo Editor be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Prisma Art Effect Photo Editor not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Prisma Art Effect Photo Editor may not be able to connect to the Internet when running in the background.
Reported Issues
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Please cancel my subscription, for Apple account tagriffen@redacted it won’t let me do this on the Apple store my Apple login on phone or desktop, and I do not want another repayment coming out when my subscription comes out. Please help me!
— by Amy 2 years ago -
I had this app years ago, and I just noticed it was still charging me. I no longer have the app and cannot find it anywhere. My old email would have been cathysnyderntw@redacted
It may have listed on the account as such.— by Cathy Snyder 2 years ago -
CANCEL my Prisma account! DO NOT RENEW! CANCEL!
— by Karen Lorenz 2 years ago -
When i try to scroll my pictures it’s freezing
What do I do ?— by Patric Wagenknecht 3 years ago -
I tried the 3 days trial from Prisma Photo Editor + it supposed to end on the last day trial 6/28 /21
But on that day I wanted to sign up for the
Premium Annual ( one year ) $9.99
But instead they signed me up automatically for the Prisma Premium of $35.99 + tax on my CHIME Visa Card 🥵🥵🥵
Now I like the app a bit but they over charged me the service
Because they did not even give me a chance to choose the service I want !!!
So I need for Apple or Prisma app to charge me only $9.99 annual service + refund the rest of the $$$ back to my Visa account
( which is $26 or more ??? )
My name is ANH + I’m currently teaching Children Art @ a Japanese Church in HI
I am a good citizen helping Kids in the community a lot + don’t want to be overcharged with this Prisma app Bc I need to buy Art supplies for the Kids at my church !!!!
My no is 808-779-5130 if you need to contact me
Thank you— by Ahh Tran 3 years ago -
Please cancel my subscription. It doesn’t give me the option anywhere.
— by Jocelyn Gershen 3 years ago -
I have been trying to cancel my membership but cannot contact anyone. I have been getting charged monthly without knowing.
— by Martine 3 years ago -
I haven't opt for the subscription but prisma charged me 1000 INR. I want the refund of my money. I need this asap. I just clicked for the 3 day trial and they cheated by debiting my amount. I want the refund.
— by jack SA 3 years ago -
please cancel my free trial and membership
— by Ted Bowen 3 years ago -
I decided to cancel my subscription - noticed that you're processing my payment even though I canceled within your 3 day trial subscription - please refund my payment as agreed under the terms of your ad
— by Gerald Stickel 3 years ago -
please help me to refunf my money. 1000 pesos was automatically deducted to my gcash account. I'm 53 years old I am clueless with this. I need the moeny I want refund.I just accidentally click free trial and this happen please help me.
— by Dindo Angeles 3 years ago -
I install Prisma Apps.
It is said that we get 30 days free trial.
I tried on Apr 23rd and then I cancelled on April 26rd because the application is not suitable with my need.
Today I got bill from Telkomsel (Inodnesian provider). The bill amount include Prisma subscription.
I can't accept this since they should give me 30 days free trial and then I already cancelled. Why Prisma still charge me IDR 200.000 ( 1 year subscription).
I want refund as I already cancelled my trial period (only 3 days trial).
Please give an attention to this case an give me a good solution.
Thank you.— by Rina 3 years ago -
Hello, i would like to cancel my premium one year subscription before the 3 free days of it end. The free period ends tomorrow and I can't find a way to succesfully cancel the subscription. When I try to do it through the app, it still shows me that the subscription is active but when redirected to the google play website to delete it, it shows me that I have no subscriptions. PS. I have chosen my Visa card as a form of payment.
Thank you in advance for your help.— by Daria 3 years ago -
I paid for a year subscription and a few weeks ago the app stopped working, I can open it and then it is frozen, I can see my photos, including recent ones, but I can't select anything, all I can do is close the app.
— by REBECCA MASCHKA 3 years ago -
Hi,
The subscription I had was never intended.
I am begging for a refund. Please.
This is my baby's milk allowance that is at stake. I have never used the service even the trial. This was by accident.
Google Play wasnt able to refund, since they can only refund in app purchases not subscription.
I am begging pls pls— by Anna Marie Beltran 3 years ago -
You take a lot of money in my account so I need my money back
— by Babatunde kehinde 3 years ago -
This app was clearly expired and not purchased in my apps, but somehow I was charged! I have proof, but I need to be able to send you a screenshot
— by Rebecca Koreis 3 years ago -
Hello,
It seems I have been charged for the full years subscription within my 3 day free trial? I have cancelled within the 3 day free trial, so I would like a full refund ASAP.
Thanks,
Matt— by Matthew Sharpe 4 years ago
