Contact Leica FOTOS Customer Service

Why should I report an Issue with Leica FOTOS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Leica Camera AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Leica FOTOS connects your camera to your smartphone via Wi-Fi and Bluetooth.

2. Connecting to your camera is now easier than ever before.

3. The app lets you download and share your photos and videos and control your Leica camera.

1. I need the ability to give less than 1 stars to be able to rate this properly..The app is totally useless because the connection to the phone (which requires bot bluetooth AND wifi if you want to transfer pictures) doesn't work.

2. Does this mean that German programmers are less competent? I have had this Leica C lux camera since it first came to US and have never been able to connect to Bluetooth.

3. I did manage to connect it to my phone directly through bluetooth, but the photos go away if you disconnect the camera unless you laboriously manually download each photo individually.

4. Cannot connect just using bluetooth, meaning your phone cannot connect to your wifi network at the same time as the camera.

5. It would be nice if the app temporarily disabled sleep mode on the phone during transfers, and if the camera firmware were also smart enough to recognize that a transfer is occurring and temporarily disable power saving mode during a transfer.

6. The input panel to enter the WiFi password is incredibly difficult to use, and I have never been able to connect to the WiFi because my password has an assortment of numbers, letters, special symbols, etc and I simply haven't been able to get the password inputted correctly.

7. And I'd argue that, given the cost of the cameras, they shouldn't charge for it even then.Coming from a 4 year old iPhone with the Leica Photos app working, at least, this is a severe disappointment, especially now instead of being free software for a $5k, it's another subscriptin.

8. When transferring photos if the camera or phone goes to 'sleep' the transfer is terminated.

9. It works as advertise allowing for file transfer to phone/tablet; however, I do feel the remote-control features are limited when compared to similar apps from other companies such Sony, Fuji, Panasonic and others.

10. Weird synchronization issues, like not being able to take a picture with the app until you have manually taken a picture with the camera first.

11. Please read all the negative reviews and address the issues.Neither FOTOS 1.0 nor 2.0 worked with my older Alcatel Android phone.

1. Fix Leica FOTOS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Leica FOTOS: Restarting the app will resolve most errors.
2. Update the Leica FOTOS App. Here is how:
   1. On Android goto PlayStore » Search for "Leica FOTOS" » Open Leica FOTOS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Leica FOTOS » click "UPDATE".
3. Clear Leica FOTOS app cache: Clearing cached data will force your app to retrieve the latest data directly from Leica FOTOS servers.
   1. On Android, goto Settings » Apps » Select "Leica FOTOS" » click Storage » click "Clear Cache".
4. Check Leica FOTOS app permissions. If any of these permissions required to use your device's features are disenabled, Leica FOTOS might not work.
5. Uninstall and reinstall Leica FOTOS. If nothing else has worked, completely uninstall Leica FOTOS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Leica FOTOS not working

2. Fix Leica FOTOS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Leica FOTOS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Leica FOTOS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Leica FOTOS may not be able to connect to the Internet when running in the background.