Published by Lean business services on Oct 24, 2024

Report an issue with Sehhaty | صحتي.
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contact Sehhaty | صحتي image 1 contact Sehhaty | صحتي image 2

About Sehhaty | صحتي

1. Sehhaty is provided by the Ministry of Health in Saudi Arabia, in line with its vision to increase access to care, improve standards of healthcare and increase health awareness in the community.

2. It is the National Population Health Platform for all citizens’ and residents’ health information and related services in Saudi Arabia with over 24 million user registered.

3. Within the Ministry's strategy to facilitate access to health care and improve, its quality, great achievements have been accomplished to integrate all applications in the health sector.

4. It aims to enable individuals to obtain their health information and receive medical e-services provided by different health organizations in the Kingdom.

5. Work is ongoing to complete to merge with the rest of the services in the health systems. Appointments: +3. Medical Reporting (e. g. Sick leave): +9.

6. So far; Mawid, Tetamman, Sehha app. , RSD and insurance card from the Council of Health Insurance have been merged.

7. Promoting healthy lifestyle and awareness: +2 Million Registered individuals in the walking campaign and +700K in Know Your Numbers Initiative for capturing health related vital signs.

Sehhaty | صحتي Customer Insights

1. Please Make the new update that fix this issue available ASAP After contacting the support, the only suggestion they have is to uninstall the app and reinstall it... Very useful!!!برنامج عقيم لا يستفاد منه يحتاج تعزيزه بالمعلومات الطبية للمريض وإدخال جميع العيادات وفتح المواعيد The issue not on the APP, the information feed to app has deficiency and appointment section has deficiency too because a lot of clinic not appear even there you can't make a real appointment.

2. Can't open after the latest update.Vaccines option not working showing multiple window about an error occurred.

3. It's annoy me! Even I restart my phone still the apps is not working! Somebody helpI didn't have blood pressure before, but after using this application, I got blood pressure from how annoyingly slow, and frustrating to use.

4. it's look like decoration saying that's the ministry of health aligned with Electronic process.This app no longer works after your last update.

5. Kindly adivseI just want to inform that after I update my sehhaty apps I cannot open it again.

6. I had to restart my phone 3 times since closing the app doesn't do anything.As i try to link it with Google fit is always gives the message that it is blocked cz it was trying to access sensitive info Plz fix it or do a tutorial on how to fix itPlease fixed your app.

7. This is a problem, fix itAfter update there is an Issue in taking appointment.

8. It closes saying it contains a bug and that we need to update the app when a new update is available from developper.

9. The app cannot open after the last update.

10. Already complained but nothing is happened.صعب الربط مع قوقل فت او تطبيق الصحة في جوالات سامسونج.

11. Can't able to book an appointment, once we select dispensary the application automatically closed.

Steps to Troubleshoot & Fix Sehhaty | صحتي Issues

1. Fix Sehhaty | صحتي Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sehhaty | صحتي: Restarting the app will resolve most errors.
  2. Update the Sehhaty | صحتي App. Here is how:
    1. On Android goto PlayStore » Search for "Sehhaty | صحتي" » Open Sehhaty | صحتي » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sehhaty | صحتي » click "UPDATE".
  3. Clear Sehhaty | صحتي app cache: Clearing cached data will force your app to retrieve the latest data directly from Sehhaty | صحتي servers.
    1. On Android, goto Settings » Apps » Select "Sehhaty | صحتي" » click Storage » click "Clear Cache".
  4. Check Sehhaty | صحتي app permissions. If any of these permissions required to use your device's features are disenabled, Sehhaty | صحتي might not work.
  5. Uninstall and reinstall Sehhaty | صحتي. If nothing else has worked, completely uninstall Sehhaty | صحتي then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sehhaty | صحتي not working


2. Fix Sehhaty | صحتي Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sehhaty | صحتي be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sehhaty | صحتي not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sehhaty | صحتي may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Dear sir I change my mobile number in absher already . But I cannot change mobile number in sehhaty application.so please can u tell me how I updated my mobile number

    — by Babloo 2 years ago

  • My national id in sehhaty don't match in my user national id

    — by Audie 2 years ago

  • My no 573363490 0tp not comi pls send my otp

    — by Gulam waris 2 years ago

  • Good evening, kindly I’ll ask for the Covid-19’s vaccine Medical Report. Thank you)

    — by Kamal Yusuf 2 years ago

  • Unable to change my Mobile number in sehatty app

    — by Atheena Salim 2 years ago

  • My 2 does closed please update my old iqama ID 2440053128 new iqama ID 2506561907
    Passport R1145695

    — by Shihabudheen karimbinthodi Mohammad 2 years ago

  • I want to update my number because I lost my previous number. When I go to update I couldn't update my number its show error message like that :- (your seha Id not match in your National Id). When previous I received my OTP code but when i update sehhaty now I couldn't receive any text message. How can I solve this problem.

    — by Manish kaliraj 2 years ago

  • I want to change mobile number in Sehaty , i am getting this error " National id from seha doesn't match with user national id"

    — by antis 2 years ago

  • Sir, The number on which I created the sehhaty account is closed. Please update my new number. My new number 0540765484.

    — by Jibran Farooq 2 years ago

  • Sir, my sehaty ID and password Both not working. Please reset my Sehaty ID (Iqama no 2397800091) and password. THANKS

    — by arshad 2 years ago

  • I needed change to my phone number

    — by Audie 2 years ago

  • update my mobile number that registered in my sehhaty Reason I Lost my old Number 0568966877 My ID number 2173611696 My DOB 01/01/1999 kindly guide me to update my new number on sehhaty because i am in Pakistan at that time.0591175242 My camplan number عزيزي المستفيد، نعمل على استكمال طلبكم رقم A0400827

    — by Abdul rahman 2 years ago

  • I m lost my mobile number so plz update my new mobile number 0593447009
    Iqama number 2183916820

    — by Shahbaz Aslam 2 years ago

  • Greetings, I just want to update my mobile number that registered in my sehhaty Reason I Lost my old Number 0568966877 My Email rahman5330pk@redacted My ID number 2173611696 My DOB 01/01/1999 kindly guide me to update my new number on sehhaty because i am in Pakistan at that time.0591175242 My camplan number عزيزي المستفيد، نعمل على استكمال طلبكم رقم A0400827

    — by Abdul rahman 2 years ago

  • Dear Sir I have lost my SAUDIA sim card. It coz iam unable to open my Sehati app on Iqama nbr 2083071502. Please help me for open my sehati app to download covid certificate. Thank you very much.

    — by Sajjad hussain 2 years ago

  • i just want to change new number in sehatty

    — by Jenny Fe villacarlos 2 years ago

  • i wanna change the number in sehatty

    — by Jenny Fe villacarlos 2 years ago

  • sehty js numbr pe hy wo numbr bund ho gia hy or new numar kaise update hoga akistam se ya peper kaise nekle ga

    — by Younis mehroani 2 years ago

  • 5

    — by Asad ullah 2 years ago

  • How to update sehhty number

    — by SHAHID 2 years ago

  • Greetings,

    I just want to update my mobile number that registered in my sehhaty

    Reason I Lost my old Number 0568966877
    My Email rahman5330pk@redacted
    My ID number 2173611696
    My DOB 01/01/1999
    kindly guide me to update my new number on sehhaty because i am in Pakistan at that time.0591175242

    My camplan number
    عزيزي المستفيد،


    نعمل على استكمال طلبكم رقم
    A0400827

    — by Abdul rahman 2 years ago

  • Hello good day I want to know my first dose medical report vaccine..I lost my simcard for the confirmation to open my sehaty app

    — by Joevan Tesoro Usero 2 years ago

  • I have lost my sehhaty mobile number. I want to change sehhaty mobile number

    — by Ali muhammad 2 years ago

  • I have lost my sehaty mobile number. Therefor I want to change my sehaty mobile number

    — by Ali muhammad 2 years ago

  • I lost my sim and can't open sehaty app. Please guide me

    — by Muhammad Yaseen 2 years ago

  • I registered sehatty with my old sim card that 1 is lost. But I taken my new sim card and I registered in absher also. But I can not log in sehatty plzz give me a solution ??

    — by Mohammad saquib alauddin 2 years ago

  • How can get my medical number? I'm in new saudi aram. I was take two vaccine sinopharm. But I must needed one booster dose. Not yet redy iqma, but evry whrer need towakalna. Without sehhaty I cannot take booster dose. Please help me

    — by Abdul Basir 2 years ago

  • sir; i lose my old mobile number . so i cant open my sehhaty application . so i need to update my mobile number in this application . so please help me to update new number

    — by girish kumar sasidharan 2 years ago

  • i want to cancel my wife sehhaty due to forgot password and mobile updated

    — by Aboobacker Urpattil 2 years ago

  • I forget my password and my number is close and I can't open my account if I try to open on absher they show your national ID is not match update my number in sehhaty,
    My new number is 00966578463557

    — by Mohammad ibrahim 2 years ago

  • Couldn't open sehatty app and Couldn't update my new mobile number.
    My old mobile number is not in use. I changed my mobile number in absher but i Couldn't update in sehatty app

    — by Muhammed Ishfaq 2 years ago

  • I want to Change my number in sehhaty because my old number is not working..pls add my new number so that I can log in to sehhaty..thank u

    — by joan rose coloma 2 years ago

  • Sir my problem is my sehhaty app no open before my old number 0572760715 iam sehhaty app this old number and two vaccine register after iam coming Saudi Arabia but here my old number is blocked not working after me new number open my new number is(0559672958) now my this number tawakalna and absher open this new number (0559672958) but no open my sahhaty app this new number my sahhaty app opt goging old and blocked number and sahhaty a ican update your phone number iam checked 10 to 20 time but not working properly telling no match your national I'd but my national I'd number ok 2377529629 this is my national I'd number plz sir help me check my old number register my new number 0559672958 this is my new number plz sir register my number chang my new after me rejected booster does in sehhaty app plz sir help

    — by Muhammad kamran 2 years ago

  • I want to change number in sehatty but why cannot change?
    This my new #0568758912 updated in Absher

    — by Hazeline 2 years ago

  • Assalam o alikum How are you sir
    I want to change my mobile number on sehray
    But always not direct

    — by Mohsin Raza 2 years ago

  • Iam visit visa holder shehatty how ican register

    — by Santhosh 2 years ago

  • Error in logon to Sehaty app "national id from seha does not match the user national id".
    Please guide to resolve this error.

    058 050 4457

    — by Mohammad Mudassar 2 years ago

  • How many times i log in to my sehatty but always says that my national id is invalid with absher,kindly help me pls...i cannot used my old number foe verification due to mobily was deactivated already,old-0563019433
    New.0567106284

    — by Louie adame 2 years ago

  • I cannot log in anymore to my sehhaty apps due to my old number was deactivated by mobily,kindly help me pls.to registered my new number 0563019433

    — by Louie adame 2 years ago

  • i can't log in to my sehhaty account because the number that was been registered was block already and i can't change the number now because of the otp was been send to the old number. what should i do? i already connect it to absher but it always error

    — by Rochelle Elizabeth Brock 2 years ago

  • I cant log in shehhaty app because my old number is not working

    — by Clarisa Penaso 2 years ago

  • chancel my sehhaty app account ekama2498386354/ 0549708921

    — by Mohammad jamal miha 2 years ago

  • my registered mobile no. got expired. so I want to update my phone no. verification code has been sent to expired mobile no. Is possible to send verification to my email.

    — by Rehana Muslim 2 years ago

  • অামাৱ ইকামা থেকে sehhaty account chancel কৱেদিন অামি নতুন নাম্বাৱ দিয়ে অাবাৱ খুলতে চাই sehhaty account জুৱুৱি delete কৱুন

    — by Mohammad jamal miha 2 years ago

  • Sir,
    Getting error message while trying to change the Mobile number with new number.
    Error message " national id from seha doesn't match with user's national id" But National ID in Absher & Sehhaty are same. Please provide a solution.

    — by Anish Devassy 2 years ago

  • i cant open my sehatty coz the code was send in my old number (056007841) that was already lost for longtime i wanna change it with my new number 0567968242 hoping for responce as soon as possible . thank you sehatty

    — by Mary Rose Garcia 2 years ago

  • i lost my sim card registerd with sehhaty app, now i cannot update mobile number in sehhaty app.

    — by Mohammed Safwan Meemipidiyil 2 years ago

  • I don’t have my old mobile number so I need to change my new mobile number for otp

    — by Mohammad Aqbal Ansari 2 years ago

  • Why I cant open my sehaty application

    — by Jennifer padel 2 years ago

  • I want to change my phone number, because I lost my sim card and now someone is using it, please help me recover my account in sehatty.

    — by Wella May 2 years ago

  • my number which i use in Sehhaty app is blocked, i add new number and add same number in Absher. when i update my number in Sehatty, i get error that your Iqama number is not matching. please help

    — by Sajjad Ali 2 years ago

  • i want to change mobile numbar in sehhaty

    — by muhammad yaqoob 2 years ago

  • I want to change my mobile number in sehhaty i lost the old one please help

    — by Joefrey ALmazan LLanto 2 years ago

  • How I can change the border number into iqama number in sehhtt app

    — by Muhammad bilal 2 years ago

  • I'm lost my Mobile number regester on sehty app i Will change the new mobile number

    — by Shahzad Akbar 2 years ago

  • Hello sir I lost my old mobile number sehhaty app I need new registered new number
    Old number 0583107171
    New number 0580598084
    I get certificate sehhaty app
    My eqama number 2262728427

    — by Haqnawaz 2 years ago

  • i cannto update my phone number on sahety app... i lost my previous one so kindly help me for this issue...thank you

    — by shahdi ali 2 years ago

  • Greetings,

    I just want to update my mobile phone that was registered in my sehatty.

    Reason: My old mobile number was not working.

    Old Mobile Number: 0577097648
    New Mobile Number: 0567235985

    My Name : Ashraful Islam
    Email Address: mda200760@redacted
    Iqama Number: 2466806847
    My Date of Birth : 20-08-1993

    — by Ashraful Islam 2 years ago

  • I am having a problem with signing in my sehaty app. i change my number and connect it already in absher but still i cannot update my new number in sehaty app. it always appear to be error and says that my national id in seha is not match in my iqama id. i already tried many things to fix it but still error.
    hoping for your fast response. thank you.

    — by Michelle Binas 2 years ago

  • Sehhaty having my old mobile number which I lost and not able to login so need to update my new mobile number.
    2465838981 iqama
    0542092529 old mobile number
    0591472804 new mobile number.

    — by Manoharan 2 years ago

  • Sir my mobile and sim lost sir my sehhaty app is not open without otp code please update my sehhaty app account number my new number 0540354885 please help me my old number is lost 0572819710

    — by Saif ali 2 years ago

  • I want to change new number in sehatty but why cannot change,,

    — by Dev shrestha 2 years ago

  • Old number 0592986615
    New number 0577979253
    The reason for changing number
    I lost my old number
    I also update my this new number in my abser account. Please update my new number in my sehhaty account
    Thank you

    — by Sarmad 2 years ago

  • 2308019682 is my iqama id number. now the saudi sim is not working .and i want to open sehhty .plz do something for me .

    — by muhammad ilyas 2 years ago

  • My brother is outside Kingdom and his registered mobile number on absher and sehaty is blocked by overstay. Now how can he can get sehaty vaccine certificate .thanks

    — by Shakil 3 2 years ago

  • shaikh.imran6006@redacted

    — by SHAIKH Imran 2 years ago

  • I can’t login my Sehathy App
    It’s showing “an unexpected error occurred “
    For last 3-4 days

    — by Basim 2 years ago

  • Respected Sir, My User name is my 2317852966 and my Password is Pakistan10# but when i enter these and message come to my 0591062560 OPT CODE , I enter which directly shows " Unexpected Error" I am in KSA NOW.
    Kindly Help in this regards.

    — by usman shah 2 years ago

  • Unexpected error showing at opening time

    — by Sajan 2 years ago

  • My invtaion code

    — by Muhammad Aziz 2 years ago

  • I am not able to login to Sehaty application. while login , it send sms to my registered mobile number, but comes up with message " unexpected error". Tried to uninstall and reinstall the application and also tried on different devises. same error. Please help

    — by Mohammad Ansar Shaikh 2 years ago

  • In my sehaty my mobile number is lost Iwan to change new number but its not login because when I login its showing my old mobile number its going verification code please change my new number

    — by Rakib 2 years ago

  • Few days ago i lost my sim card.now i want to open my account again??How i can open this?

    — by Mahmud Hasan 2 years ago

  • My request from you actually my third dose of vaccine Covid-19 finished now my sehaty app not open I want to download my health report because they need in airport.

    — by Saeed 2 years ago

  • Change my mobail bomber
    0598750400

    — by Vakil Khan 2 years ago

  • Dear sir
    I have already taken 2 doses from kingdom Saudi Arabia and went for final exit now I just come back in Saudi Arabia on new visa now my Iqama number is changed tell me how can I update my status immune on tawakkalna and shaty
    059-7817093
    My old Iqama number was 2470829405
    Passport no. HN 1823451

    My New Iqama number is 2506567169
    Name .Rashid Ali Muhammad khan

    — by Rashid Ali 2 years ago

  • My name is Zakir. Here is my complaint about a problem I encountered with your app Sehhaty | صحتي.
    dear Sehhaty my old mobile number is lost then Sehhaty not working. please update my new mobile number 0506922418 and fix this problem. thank you).

    Login sehhaty but verification code (OTP) not sent to my new mobile number sir.Plesse sir sum thing helpme

    — by Zakir 2 years ago

  • My name is Zakir. Here is my complaint about a problem I encountered with your app Sehhaty | صحتي.
    dear Sehhaty my old mobile number is lost then Sehhaty not working. please update my new mobile number 0506922418 and fix this problem. thank you).

    — by Zakir 2 years ago

  • dear Sehhaty my old mobile number is lost then Sehhaty not working. please update my new mobile number 0506922418 and fix this problem. thank you)

    — by Zakir 2 years ago

  • My date of birth in the app is wrong. Please correct it as:

    18 July 1956

    — by Ashfaque Hussain Altaf Bokhari 2 years ago

  • My mobile number register in sehatty app is missing. I want to open my sehatty app but the otp code are send to my old mobile.what should i do thank you

    — by Jhun 2 years ago

  • i cannot register thru apps

    — by mariel reyno 2 years ago

  • Fist number block ani treka number change

    — by Qasser 2 years ago

  • Hi,
    I want to update my mobile number in Sehaty app however the error message appears saying "National ID from Seha doesnt match with user's national id" please guide to sort this issue.

    Thanks
    Tooraj Burhan

    — by Tooraj Burhan Khan 2 years ago

  • I want to change old mobile number I'd 2452077106
    Old no 05770745
    New no0597183632

    — by Nadeem Akhtar 2 years ago

  • I want change sehhty old number please help

    — by Muhammad aqib 2 years ago

  • I want change my number but old number is block i buy new sim and put new number on absher but sehaty is not work how can change number without login

    — by Waleedifraheem 2 years ago

  • I AM USING SEHHATY SINCE IT STARTED BUT TODAY I AM NOT GETTING OTP TO LOGIN AND SOMETIMES IT HAPPENS. THANKS

    — by DR TANVEER ABBAS 2 years ago

  • After last update the app doesn't load and it keeps asking to update... and it goes on.

    — by Zaheer K V 2 years ago

  • My date of birth is
    entered
    wrongly. How do I change it

    — by Gulnaz 2 years ago

  • Always unexpected error occured I cant open my sehhaty app

    — by Florentino Alfovino 3 years ago

  • Hii
    plz update new mobile number
    iqama-2464281381
    old mob number-0551641887
    new mob number-0546824596
    Dob-14/08/1993

    — by Ehitsham shekh 3 years ago

  • Good Day I Forgot My Password In sehhaty Apps i Try Many times but i cant recieved OTP Please help me to fix it. Thanks

    — by sahgc66 3 years ago

  • sir, how i can change my number in sehaty because my number los. i can't log in.

    — by yusuf bahtiar 3 years ago

  • Greetings,

    I just want to update my mobile phone that was registered in my sehatty.

    Reason: My old mobile number was broken.

    Old Mobile Number: 0576768925
    New Mobile Number: 0571006819

    Email Address: Rjaynor1@redacted
    Iqama Number: 2481447221

    Thanks and Regards

    — by Jaynor A. Ramos 3 years ago

  • i lost my number and i cant update my phone number

    — by sara abdul latif 3 years ago

  • My Iqama Number is:
    2185700107
    My date of birth in Sehhaty Vaccine Certificate is not right.
    Please correct my date of birth a: mailto:akhaldi@redacted
    18 July 1956

    Thanks

    — by Ashfaque Hussain Altaf Bokhari 3 years ago

  • In SEHHATY app, my sons name ( Tharun Shaji, Iqama# 2205087956) is not displaying. It is displaying NULL NULL. Please do the needful to display the name on the APP and vaccination certificate.
    Thanks
    Shaji Gopalan

    — by Shaji Gopalan 3 years ago

  • My wife is on Visit Visa but she cannot register on Sehaty because she isn't getting the OTP to her mobile number updated at the airport immigration, So probably it is updated incorrectly. If so how can I make an appointment for her booster COVID dose.

    Note : Her boarder number 4708462652

    — by Mohamed Inham 3 years ago

  • i lost my mobile no, i am not able to update new mobile no, due to OTP goin to Old mobile number
    please need your help

    — by halima abubakkar 3 years ago

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