Published by Lean business services on Oct 24, 2024

Report an issue with Sehhaty | صحتي.
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contact Sehhaty | صحتي image 1 contact Sehhaty | صحتي image 2

About Sehhaty | صحتي

1. Sehhaty is provided by the Ministry of Health in Saudi Arabia, in line with its vision to increase access to care, improve standards of healthcare and increase health awareness in the community.

2. It is the National Population Health Platform for all citizens’ and residents’ health information and related services in Saudi Arabia with over 24 million user registered.

3. Within the Ministry's strategy to facilitate access to health care and improve, its quality, great achievements have been accomplished to integrate all applications in the health sector.

4. It aims to enable individuals to obtain their health information and receive medical e-services provided by different health organizations in the Kingdom.

5. Work is ongoing to complete to merge with the rest of the services in the health systems. Appointments: +3. Medical Reporting (e. g. Sick leave): +9.

6. So far; Mawid, Tetamman, Sehha app. , RSD and insurance card from the Council of Health Insurance have been merged.

7. Promoting healthy lifestyle and awareness: +2 Million Registered individuals in the walking campaign and +700K in Know Your Numbers Initiative for capturing health related vital signs.

Sehhaty | صحتي Customer Insights

1. Please Make the new update that fix this issue available ASAP After contacting the support, the only suggestion they have is to uninstall the app and reinstall it... Very useful!!!برنامج عقيم لا يستفاد منه يحتاج تعزيزه بالمعلومات الطبية للمريض وإدخال جميع العيادات وفتح المواعيد The issue not on the APP, the information feed to app has deficiency and appointment section has deficiency too because a lot of clinic not appear even there you can't make a real appointment.

2. Can't open after the latest update.Vaccines option not working showing multiple window about an error occurred.

3. It's annoy me! Even I restart my phone still the apps is not working! Somebody helpI didn't have blood pressure before, but after using this application, I got blood pressure from how annoyingly slow, and frustrating to use.

4. it's look like decoration saying that's the ministry of health aligned with Electronic process.This app no longer works after your last update.

5. Kindly adivseI just want to inform that after I update my sehhaty apps I cannot open it again.

6. I had to restart my phone 3 times since closing the app doesn't do anything.As i try to link it with Google fit is always gives the message that it is blocked cz it was trying to access sensitive info Plz fix it or do a tutorial on how to fix itPlease fixed your app.

7. This is a problem, fix itAfter update there is an Issue in taking appointment.

8. It closes saying it contains a bug and that we need to update the app when a new update is available from developper.

9. The app cannot open after the last update.

10. Already complained but nothing is happened.صعب الربط مع قوقل فت او تطبيق الصحة في جوالات سامسونج.

11. Can't able to book an appointment, once we select dispensary the application automatically closed.

Steps to Troubleshoot & Fix Sehhaty | صحتي Issues

1. Fix Sehhaty | صحتي Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sehhaty | صحتي: Restarting the app will resolve most errors.
  2. Update the Sehhaty | صحتي App. Here is how:
    1. On Android goto PlayStore » Search for "Sehhaty | صحتي" » Open Sehhaty | صحتي » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sehhaty | صحتي » click "UPDATE".
  3. Clear Sehhaty | صحتي app cache: Clearing cached data will force your app to retrieve the latest data directly from Sehhaty | صحتي servers.
    1. On Android, goto Settings » Apps » Select "Sehhaty | صحتي" » click Storage » click "Clear Cache".
  4. Check Sehhaty | صحتي app permissions. If any of these permissions required to use your device's features are disenabled, Sehhaty | صحتي might not work.
  5. Uninstall and reinstall Sehhaty | صحتي. If nothing else has worked, completely uninstall Sehhaty | صحتي then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sehhaty | صحتي not working


2. Fix Sehhaty | صحتي Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sehhaty | صحتي be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sehhaty | صحتي not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sehhaty | صحتي may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Cant log jn sehhatty

    — by Joseph caraveo 2 years ago

  • I want to update mobile number
    my iqama no 2206282556
    date of birth 1/1/1968
    old close no 0500540785
    new mobile number update is 0573428350

    — by Shariful Islam 2 years ago

  • I Need Change My Mobile Number
    Already I Will Update Abaser and Tawakkalna
    But Sehhaty Updating Comming Error

    — by Yambahadur 2 years ago

  • change my mobile number in sehhaty app
    name = abul kalam ajad
    id = 2352789966
    dob = 01/01/1988
    mobile number = 0541714610

    — by abul kalam ajad 2 years ago

  • Please my old numbar 559306328 please change My mobile number new 0558519262

    — by Shadab masoom 2 years ago

  • Otp is not receive my number

    — by Gulam waris 2 years ago

  • My old mobile number deactivated.. I can't get the otp number for my new mobile number.. I tried a lot of way but it's says your id number is wrong

    — by Rizwan 2 years ago

  • Hi maam/sir
    I just want to update my mobil number that registered in my sehaty. ..i lost my old number 0564009263..so i want
    to change in this new number 0546818277..IQAMA NUMBER: 2500645938

    — by jonalyn Luis 2 years ago

  • Update new number in sehatty
    0502058879

    — by Emerson Ocampo 2 years ago

  • My friend mehrban want update mobile number in sehty but not possible and I try update mobile number through app not possible

    — by Touseef 2 years ago

  • Cant open my sehayti because my old sim that register in sehayti already my old mobile number is expired how can login in my new mobile number please help me

    — by mohammed firdous 2 years ago

  • My name is BILLAL BEPARI my old mobile number is off I need Cheng my mobile number in my sehaty app I try it but not succec plz help me

    — by BILLAL BEPARI 2 years ago

  • My number is 0571167673
    Iqamah number 2393530585
    Passport number S9749769
    I can’t open my sehty application and otp is not coming to my new number my old number lost already kindly please help me am too much bothering regarding this issues. Thanks

    — by Mohammed waseem 2 years ago

  • Cheng nambar

    — by Maki 2 years ago

  • Change the mobile number sehhaty app
    mobile number 0580213962

    New number 0554015923 

    Date of brith 12/10/1997

    The reason for changing number 

    I lost my old number 

    I al so updaed my new number in my absher account.. Please updaed my new number in my sehhaty account.. Think you

    — by Mohammad jobayer 2 years ago

  • Asalam u alaikum sir i want to log in to my sehaty account when i tries I can't get my otp and when i tried to update mobile number when i upload my data it goes to nifaaz and when i enter my username and password then there I receive a notification that your id and yours ABSHER id didn't match so plz tell me what is the solution

    — by Irshad Mehmood 2 years ago

  • Sir I want to update mobile number.
    I have completed vaccine 2does but this is available my old iqama, and now I am come back again Saudi Arabia and I have a new Iqama, now when I open sehhty not show old vaccine certificate

    — by Minal 2 years ago

  • i update my mobile number in absher but in sehaty app still showing my old number.

    i want to reset my password...

    my phone number is 050 2647048

    — by SHAH FAISAL 2 years ago

  • I want to change mobile number
    2458845621
    0551597517

    — by Mohammad Rizwan Khan 2 years ago

  • My wife has updated his sim to a new number. She can access to Tawakalna Application but Sehaty App is sending OTP to her old phone. We updated number but still OTP is going to wrong Phone number

    — by Zubair Dilawar 2 years ago

  • Doesn't receive OTP

    — by Manzoor 2 years ago

  • After updating Abshir Mobile number my sehhaty app cannot sign in. My old number already expired.

    — by Mehedi Hasan Md Rafiqul 2 years ago

  • Asslam o alikum sir I take frist dose vaccine in saudia. Frist dose date have 05.05.2021 .and 2nd dost I take pakistan date 10.08.2021. And i am uplode my 2nd dose certificate. But my sehhaty and tawaklna show 2nd dose date wrong my tawaklna and sehhaty showing 2nd dose date 05.05.2019.plz you do correct my 2nd dose date 10.08.2021.this have a correct date .my iqama number 2468903295.sir plz help me my mobile no 0501954456.sir I'm already 7 time call 937 and reminded plzz solved my problam ..plz sir help me..

    — by Muhammad kamran muhammad ikram 2 years ago

  • MY NUMBER UPDATE 0567031489

    — by Mohammad sabir 2 years ago

  • My sehhaty is showing my vaccine records, i took a vaccine on my border number and now i got my iqama and there is no vaccine record

    — by Ahmad Hassan 2 years ago

  • i mobile number not macine chinge mobile number

    — by mohammad saiful islam 2 years ago

  • My OTP number not coming my new registered number! I need to update my new number, my old number has been closed already and I cannot update my number in the sehhaty app because I can't received messages (otp)from old number!

    — by Daisy igbus 2 years ago

  • Good evening. I got my booster shot for covid 19 vacine yesterday at Al maseef PHC but on my sehhaty app it doesn't appear. Its still shown that i booked the appointment and not attended it whereas i already got my vacine.

    — by Emae T Sumalde 2 years ago

  • I done covid test on 27 Dec 2021 and received result from hospital HESN ID as positive on 28 Dec 2021. But it is not showing in sehathy application and am due for Booster dose. How to update COVID result and to check booster dose eligibility

    — by Bency Elsa Issac 2 years ago

  • I want to update my new number in sehaty while I can’t login due to my existing number disconnected

    — by Mukamil khan 2 years ago

  • Dear Sehati,
    I cannot open or access the Sehati app on my mobile. This was due to my old mobile number was lost. I have a new mobile number now and I have registered it on my Absher. How could I access my Sehati App using my new mobile number. Thank you and Regards.

    — by Eric Miguel 2 years ago

  • My old account is not working many time I will taray but not working I have Chang Mobile nombr abshar & tawakalna but sahhaty not Chang plz my account deleted I have apply now account

    — by Munawar iqbal 2 years ago

  • Sir my sahhaty ap is not working I have Chang Mobile nombr I have receive opt but sahhaty not accept plz halo me

    — by Munawar iqbal 2 years ago

  • Sir my old number 0571542813 block
    Then me already new number 0578652583 registered absher acount but my shehaty app can't update new number please update my new number ID number 2441550338

    — by Samim ansari 2 years ago

  • I will change my mobile number

    — by tanveer ahmed 2 years ago

  • I switched my mobile number. The App gives me an error message when I try to verify my account during mobile number update. "National id from seha doesnt match with user's national id" My Absher has been updated and logs in just fine separately. I only receive this error with Sehhaty.

    — by William C. Durfey 2 years ago

  • I have changed my ubsher mobile number.
    Now I can't update an login in sehhaty application 😫.
    The error.
    National identity from seha doesn't match with user's national id

    Please resolve my problem.
    I wanted to go my homeland..

    — by Amir 2 years ago

  • I would like to change my name firoj ahmed by firoj khan in my sehhati account.

    — by Firoj khan 2 years ago

  • want to change my phone number,I lost the old one,update my phone number to +966532333783...kindly slove my problem

    — by asfandeyar1979@gmail.com 2 years ago

  • how to change my old mobile number to my new one same in my absher and tawakalna?

    — by Janice B Alcoseba 2 years ago

  • I tried to update my mobile number in Sehhaty but a message popped up saying my national ID in seha doesn't match the user's national ID. Please i need help to fix this.

    — by April 2 years ago

  • i am imran khan Iqama no 2251639577 i want to change my mobile no for sehaty but finally coming message that your national id does not match with seha id

    — by imran khan 2 years ago

  • Hi i want to log in in sehhaty but i forgot everthing my usernme my password and my mobile number i lost i cant fix it with my new number when i artempt to make another account it says my iqama is already register help me please thank u

    — by Vanessa Lucas 2 years ago

  • Sir
    sehhaty app my old mob no sim was loss so I want change it the new no
    0572567013

    — by Vinayagamoorthy 2 years ago

  • My new number is 0571928690

    — by MD MARUF AHMMED MD 2 years ago

  • i want to update my mobile number

    — by MD MARUF AHMMED MD 2 years ago

  • I lost my old number, how can I change it with my new number in sehaty application

    — by Kunni Matafer 2 years ago

  • miladhosan0@redacted

    — by Milad 2 years ago

  • I cannot receive the code because the mobile number i registered was already blocked

    — by Marimel Combo 2 years ago

  • I lost my old number and I want to update my mobile number in Sehaty , i am getting this error " National id from seha doesn't match with user national id"

    — by Monir hossain 2 years ago

  • Dear Sir,
    My iqama number is 2420514396. my mobile number is 0594866314. i updated my mobile number with afser some day before. its updated in afser and tawakkalna. but still not updated in my shehaty application. its sending otp to my old mobile which is not with me now. kindly update the my new mobile number. after that only i can book vaccine appointment. thanking you.

    — by mohammed 2 years ago

  • Cannot login bcz OTP comes to old no....also cannot update mobile no.....

    — by Shiek Mohammed Bilal 2 years ago

  • change mobile number an sehhaty

    — by ABDULLAH 2 years ago

  • Cant open my sehayti because my old sim that register in sehayti already expired

    — by Anabel bediones 2 years ago

  • i am trying to open my sehhaty app but its showing the message with this error "national id from seha does not match with user's national id"

    — by nadia sajjad ilyas qader 2 years ago

  • delete my sehaty account no poblam ekama.no..2498386354..mobile.no..0549708921..pin.EBeb0336647

    — by Mohammad jamal miha 2 years ago

  • I want change number but old number SIM lost u put my new number on app that I can login 0542141434 my new number

    — by Bilal 2 years ago

  • My name is Hamza Rehman Iqama is 2391175508 and my mobile number 0594154047 which i registered with sehaity i am unable to get OTP

    — by Hamza Rehman 2 years ago

  • My problem is my sehaty deferent # to my absher how can I solved

    — by Jessie Tapiac Lambo 2 years ago

  • My number is 0570575184
    Iqamah number 2467157067
    Passport number m0696405
    I can’t open my sehty application and otp is not coming to my new number my old number lost already kindly please help me am too much bothering regarding this issues. Thanks

    — by Md haidar imam 2 years ago

  • How to resolve my problem in sehhaty is...national id from seha doesnt macth.with user national id

    — by Jovin Carlos Lecciones 2 years ago

  • I cannot update my mobile number. (national ID in Seha did not match the user's national ID.) please I need to update my account mobile number to download the sickleave since I am tested positive FROM Covid-19. Thank you.

    — by Chin Jamorin Catalan 2 years ago

  • dear sir
    sehhaty account mobile number is already lost.
    so I need to change mobile number please help me.
    thank you

    — by chandan gurung 2 years ago

  • I Cannot used my sehatty apps because I lost my cellphone number, what should I do.

    — by Maricel tubat mendoza 2 years ago

  • i cannot open my sehhaty account. because i lost my old number. how can i change or reset this one please answer

    — by rhen 2 years ago

  • I have issues with iqama
    I want to change my iqama date of birth
    Before 01/01/1965
    Now 01/05/1980
    Before

    — by Forhad 2 years ago

  • I can't log in in my sehhaty coz my sim card is blocked what can I do please help me

    — by Audie 2 years ago

  • Good day all of you please help me to update my number in sehhaty try many time but this was say "national id from seha doesn't match with user's national id" I lost my phone and I try to update but it's not working please help me

    This my old number 0568619665
    And this my new number 0568371648
    Please I need to update my number so I can book vaccines this for work I need it's please

    — by Abdul hanif sambuat 2 years ago

  • good day, can i delete my account in sehatty because my account can't open because my phone number is disconnected, i want to create a new account in a new number, pls help me, thank you.

    — by Lucianito Margarito 2 years ago

  • 00966577016762

    — by 2472620232 2 years ago

  • I request to change my phone number because my sehatty account can't open because my number is already disconnected.

    — by Lucianito 2 years ago

  • Ahmad2472

    — by 2472620232 2 years ago

  • MY IQMA NO 2406662375, I NEED TO CHANGE MY MOBILE NO. BUT IT SAGETI APP GIVE ERROR AFTER OTP FROM NAFAZZ.

    — by Muhammad Waseem Anwar 2 years ago

  • my name Waseem id 2488514965 date of birth 25/08/1996 update my mobile number old number 0598091332 new no 0562374502

    — by waseem 2 years ago

  • Good evening. I want to ask a help to recover my sehhaty account. The problem is my phone number used in my account is being shutdown. So the problem is i cannot get ng OTP sending to that number. What step should i do to recover my account.

    — by Philip Lloyd P. Macas 2 years ago

  • Sir
    I need to update my mobile number in sehaty app but I can't update please

    — by Arshad ali 2 years ago

  • OTP COD not

    — by SHAIKH Imran 2 years ago

  • I can't open my sehhaty because I lost the number that i registered to my sehhaty and i want to update my new number now to open my sehhaty.

    Iqama number:2436424150
    Old number:0554519597
    New number:0501564409
    Email address:bandihancherielyn@redacted

    — by Cherielyn Cabila 2 years ago

  • Change my number In sehhaty. My new number 0572838246. IQAMAH no 2174583589

    — by Samiullahzartab 2 years ago

  • Sir change my phone no my new number 0572838246. Iqamah no 2174583589

    — by Samiullahzartab 2 years ago

  • Sir, Getting error message while trying to change the Mobile number with new number. Error message " national id from seha doesn't match with user's national id" But National ID in Absher & Sehhaty are same. Please provide a solution.

    — by Anish Devassy 2 years ago

  • Greetings
    I just want to update my mobile number that registered in my sehatty account.
    Mail; islam7860@redacted
    Iqama; 2449272828
    Old Mobile no ;0591014269
    New Mobile no ;0565833492
    Reason ; I am on my vacation since last 10 months when I come back my old mobile no is on another person iqama ,when i put my id and password on sehatty app the otp is going on that no please i want to update my mobile no on sehatty account please concern thanks.

    — by Muhammad Islam 2 years ago

  • Dear Sir,

    Iqama number : 2381715693:


    I went vaccation to India in November 2020, but I just arrived last month, so my old contact number expired, so I got the new contact number 571531128 & I also updated in Apshar, but I could not update in Sehhaty , so please check. This is for your kind information.

    — by gulam rasool 2 years ago

  • Otp not coming on registered mobile number,

    — by Naseef Sultan 2 years ago

  • I need to update my number, my old number has been closed already and I cannot update my number in the sehaty app because I can't received messages (OTP) from old number anymore.

    — by Raffy Odani 2 years ago

  • I need my mobile number change I will try apps but not possible,please help
    My work permit no-2119269682
    My old lost mobile number -056 724 6179
    Add new number-0580615080

    — by Sirazul Islam 2 years ago

  • Old number 0597001829

    New number 0592378054

    Reason changing the mobile number. 

    I lost my old mobile number which is updated in my sehhaty app.I want  to update my new number in my sehhaty app.which is already updated in abshar account please update my new number in sehhaty app.thank you.

    my I'd namber Is 2468314964

    — by Danial Akhter 2 years ago

  • Greetings,

    I just want to update my mobile number that registered in sehhaty.

    Email: ianbargo@redacted
    Iqama: 2335174351
    Old mobile no: 0576760806
    New mobile no: 0508268403
    Reason: I lost my old mobile number

    — by Ian Eric Bargo 2 years ago

  • I can’t log in my sehhaty account because i lost my old numbe. I have a new number now

    — by Ian Eric Bargo 2 years ago

  • This is my account my account phone number my boos

    — by ghani rahman 2 years ago

  • delet my sehaty because someone use my iqama and otp not send to my mobile other one use so please i want creat my account because some one use my iqama and put his self mobile no so please delet my sehaty account iqam ano 2358641971 mobil no 0580475762

    — by iqbal hussain 2 years ago

  • sir my sehaty account use other person when i open the otp send to other one peson how to put my number and the opening time code send to other one person whose that i dont know and how he use my iqama and his self number in my sehaty

    — by iqbal hussain 2 years ago

  • Mera sehaty app ka passward or mbail number band ho gaya dusra mobil no. 0503245084 h

    — by Subhash 2 years ago

  • I want to change my mobile number but didn't change

    — by Sher bahadur khan 2 years ago

  • My Sim block.. I want change my number

    — by Jeanette M. Jerezano 2 years ago

  • Nmbr update

    — by Abdul Wakeel 2 years ago

  • i cannot log in to sehatty app. it saya that that my seha id is not match to my national ID

    — by GERTIE RUTH MATAMMU 2 years ago

  • Sir, Getting error message while trying to change the Mobile number with new number. Error message " national id from seha doesn't match with user's national ID "

    — by MOHAMMAD MUDASSIR 2 years ago

  • My number Pakistan close sehaty app not working

    — by Muhammad shoaib siddique 2 years ago

  • I can not update mobile nomber.

    — by Mohammad abdul mannan minto 2 years ago

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