Contact KPN Prepaid Customer Service

Why should I report an Issue with KPN Prepaid?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of KPN to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I think it is great that KPN does not oblige us to purchase a 10 euro balance every 6 months.The app keeps forgetting my phone number and login details, which makes it increadibly painful to use.

2. awful app, asks for a phone number and no keyboard Edit: Since initial review I've got reply that keyboard should appear when tapped on the input.

3. And top-up doesn't work: it hangs, then sends a message that SMS top-up is not possible because "you have reached the limit" without saying what limit, *and* I'm not trying to top up using SMS.

4. Reinstalling brought the screen where I have to give in my mobile number in order to receive a code per SMS, an SMS that's never received.

5. Edit: no longer crashes or freezes upon startup, however I cannot top up using iDeal (unknown error message prompt).

6. Tried multiple times tapping, long tapping, double-tapping, and other fancy dances, the focus by default is in the input field and tapping makes no difference.

7. P.S. have yet to receive said SMS in response Edit 2: still doesn't boot; stuck on logo screen.

8. And this is not the first time this app doesn't work! Additionally the texts are written in abominable English.

9. Since the laptop modem cannot receive SMS I always have to build-out the Sim card and put it in a phone to register the app again.

10. You have to authenticate too many times with your phone number (why not once?) Authentication text is very slow.

11. It has become so bad that the even the app itself now gets stuck on the loading screen (meaning I can't check my balance on prepaid/data) .

1. Fix KPN Prepaid Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart KPN Prepaid: Restarting the app will resolve most errors.
2. Update the KPN Prepaid App. Here is how:
   1. On Android goto PlayStore » Search for "KPN Prepaid" » Open KPN Prepaid » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for KPN Prepaid » click "UPDATE".
3. Clear KPN Prepaid app cache: Clearing cached data will force your app to retrieve the latest data directly from KPN Prepaid servers.
   1. On Android, goto Settings » Apps » Select "KPN Prepaid" » click Storage » click "Clear Cache".
4. Check KPN Prepaid app permissions. If any of these permissions required to use your device's features are disenabled, KPN Prepaid might not work.
5. Uninstall and reinstall KPN Prepaid. If nothing else has worked, completely uninstall KPN Prepaid then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing KPN Prepaid not working

2. Fix KPN Prepaid Server issues & Internet Connection

1. Check network connection: An unstable Internet will make KPN Prepaid be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to KPN Prepaid not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, KPN Prepaid may not be able to connect to the Internet when running in the background.