Contact MijnKPN Customer Service

Why should I report an Issue with MijnKPN?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of KPN to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Adjust your subscription, share MBs, get extra service, discover our deals via the MijnKPN app and much more. Fast, easy and safe. • Arrange everything regarding your subscription via the MijnKPN app.

2. With a call appointment via the app you will always be helped sooner. • Voor Jou: football tickets, discounts on days out and other extras.

3. From installing equipment to using products. • Find answers faster and solve problems yourself most quickly. Can't figure it out?

4. Check your order status, get help with installation, set up your WiFi and discover everything from KPN.

5. Voor Jou, from us, collected in the app.

6. New customer?

7. Have you been with us longer?

1. Oh and the wifi optimization? It just says oeps we can't help you...why include the function at all?The app is supposed to send me a text message with a verification code, but the text message was never received and I cannot add my phone or share data.

2. When not using my device with data SIM, I can easily move back the shared MBs to my main number.I never met sime telecomun8cations company with beter services, in spite I use KPN from 3 years now.

3. I'm your faithfull client for a log time now.The app keeps asking for authentication and resets to the first screen while I'm busy checking some options or checking wifi quality.

4. Everything works full blast all the time, but not the kpn app.Update1: i can see my invoice, i click on "view payment options" and it's blank.

5. Update3:The invoice is not expired- it's from 22.10. I tried changing my card details, the app does not memorize them.

6. Please fix this!!!!! On a separate note, is going through the app the ONLY way to share data? Because the KPN employees told me to use the app , which is broken.It's slower than you would expect from an app like this.

7. It feels like downloading 100 mb of data while the usage date cannot be that much, so pretty bad optimization.

8. Back buttons are lagging, i want to pay my invoice, i see the unpaid invoice in the app and when i tap it, it says all invoices have been paid.

9. From main number (in my case: eSIM) to data SIM.

10. Getting the mobile usage data takes way too long.

11. I will pay my invoices with the link from the emails since the app doesnt work and i will uninstall it.Couldn't find a fingerprint scanner option.

1. Fix MijnKPN Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MijnKPN: Restarting the app will resolve most errors.
2. Update the MijnKPN App. Here is how:
   1. On Android goto PlayStore » Search for "MijnKPN" » Open MijnKPN » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MijnKPN » click "UPDATE".
3. Clear MijnKPN app cache: Clearing cached data will force your app to retrieve the latest data directly from MijnKPN servers.
   1. On Android, goto Settings » Apps » Select "MijnKPN" » click Storage » click "Clear Cache".
4. Check MijnKPN app permissions. If any of these permissions required to use your device's features are disenabled, MijnKPN might not work.
5. Uninstall and reinstall MijnKPN. If nothing else has worked, completely uninstall MijnKPN then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MijnKPN not working

2. Fix MijnKPN Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MijnKPN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MijnKPN not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MijnKPN may not be able to connect to the Internet when running in the background.