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Why should I report an Issue with Keepa - Amazon Price Tracker?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Keepa.com to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Keepa - Amazon Price Tracker
1. Keepa. com tracks over 5 billion Amazon products worldwide. → Contact info@keepa. com for any questions, feature requests or bug reports.
Keepa Customer Insights
1. Ability to set alerts with email notification and price targets! Syncs to browser extension too which is amazing! Love the unity! Only way to improve it would be to update the visuals to something slightly easier to use and cleaner (similar to material UI) Good work Dev ✌️The prices don't match, which is sort of the very basic functionality of the app.. Check any product price on amazon and compare the number it shows in Keepa.. It won't match..sometimes it chooses a weird seller and you can't change it.. And sometimes the price doesn't match with any of the sellers..Ir doesn't let me track new things (I logged into Amazon within the keep app and I don't see the option to track stuff, anywhere).
2. Worked just fine beforeReally love this application, it tells you the changes of actual price from time to time, so you don't worry to be tricked when there is a "promotion" of discount when it's actually not.I couldn't find how to compare prices across different countries' Amazon stores like in the browser extension, I have to change the store manually to see the priceHappy to use the app.
3. It is better to have smaller graph with zoom possibility than spending time on tapping, interactive graph loading, phone rotation, etc.! If i want to quicky compater prices history on several item it is just huge waste of time!! That's why i usually use camel for this even though is has less functionality - but is just much faster!Love this! ⭐⭐⭐⭐⭐ It's a must-have!!! Works very well! Shows a chart of part prices and different aspects such as used, new, prime, sale etc.
4. Disclaimer: Sometimes deals get sniped so fast that unless you open it really quickly, it'll be gone by the time you get to Amazon to buy it (which I believe is why some of the reviews complain about notifications when the price isn't actually low).
5. Generally Keepa is heads above the competitors for price tracking on Amazon, whether you are a buyer or seller.
6. A few tweaks that would be useful: - The ability to track a particular seller's stock on am item over time.
7. It's very easy to misclick and just show the prices only.Great extension and the app is good so far but is still in beta.
8. 1-time fee?ok, but please, find a way to show interactive graph on main screen already and in same screen orientation which i am using at moment of app opening.
9. - Similarly, some way of graphically looking at the total stock by all sellers of a certain offer type over time.
10. There are not a lot of trackers for Amazon and I would say this is one of the best ones on the market as of now!It would be good to have it directly open product in Amazon app.
11. - On the app's Tracking page, it is VERY hard to click the "Show All" button for details on a listing.
Steps to Troubleshoot & Fix Keepa Issues
1. Fix Keepa Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Keepa: Restarting the app will resolve most errors.
- Update the Keepa App. Here is how:
- On Android goto PlayStore » Search for "Keepa" » Open Keepa - Amazon Price Tracker » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Keepa » click "UPDATE".
- Clear Keepa - Amazon Price Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from Keepa servers.
- On Android, goto Settings » Apps » Select "Keepa - Amazon Price Tracker" » click Storage » click "Clear Cache".
- Check Keepa app permissions. If any of these permissions required to use your device's features are disenabled, Keepa might not work.
- Uninstall and reinstall Keepa. If nothing else has worked, completely uninstall Keepa then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Keepa not working
2. Fix Keepa Server issues & Internet Connection
- Check network connection: An unstable Internet will make Keepa be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Keepa not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Keepa may not be able to connect to the Internet when running in the background.
Reported Issues
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I have been unable to use keepa for weeks. When i try to login it says connection timeout and it doesnt work on amazon, i am using chrome. it was fine before and i have tried to remove it from chrome extension and re-download but nothing is working. Please help
— by Priscilla Adusei 1 month ago -
I had banking problems and they told me to unsubscribe and resubscribe people a few times that seems to have caused me to be locked out. I haven’t violated any guidelines at least knowingly. I’m a good guy. I have no problems with Amazon. I’m in a group of 10 guys that are using keeper and Suggestion to unsubscribe and resubscribe is at world of trouble with you guys. Apparently, I’m locked out. Can someone please let me back in I’m willing to pay for a year if that will help I just wanna be a good keeper customer and pay my bills and use keeper please help me thank you Lou Stone . lstonepi55@redacted
— by Lew Stone 4 months ago -
Subject: Request for Solution Regarding Keepa Usage Limitation
Dear Keepa Support Team,
I hope you're doing well. I'm writing to inquire about the recent update limiting Keepa usage more than 2 or 3 users. Our team exceeds this limit, as we require access for more than 10 users. Keepa is integral to our operations, but we are working within a tight budget. Could you please advise on any cost-effective solutions for accommodating our larger user base?
Thank you for your attention to this matter.
Best regards,
Abdul— by Abdul 10 months ago -
Hello, I would like to inform you about fraud .. I have given someone my keepa user name and password. They just changed user name and password and after that they have changed my email id too…can you please let me know what can I do now..cause I don’t have any thing to get after them. There is my card details too on my keepa account. Please please please help me in this case. I am waiting of your prompt response.
Thanks
Regards
Alizasolutions— by awais 2 years ago -
Please cancel my keepa subscription.
— by Zaheer Ahmad Awan 2 years ago -
I have purchased keepa for 19-10-2022 Now I'm tackling an issue that I haven't login access to keepa
when I put their email and Password it shows front on me ( wrong username or password )
please give my a proper access my keepa account— by Muhammad Ali Hassan 2 years ago -
I was using it for purchases for the 18 August from my Master card, a few days ago I got an email from keepa your card has been declined
would you like to explain for deny my card
The last one is how I could reactive my card— by sabiha 2 years ago -
Hi,
Is there any plan to add Australia into the market places again?
Regards,
Pouya— by Pouya Kariminik 2 years ago -
Hey, Im working on a system that uses keepa api, I came across `lastUpdated` field on the product api, which is described as keepa minute type. Whats a keepa minute and how do i convert it to minutes/hours. Thank you.
— by Yogesh 2 years ago -
for one of my products i am unable to see full history .i can only see for 12 days .see below link
https://www.amazon.com/RAY-Fashion-Stretch-t-Shirts-Frosted/dp/B0861FRGLL/?_encoding=UTF8&pd_rd_w=rBi4X&content-id=amzn1.sym.e4bd6ac6-9035-4a04-92a6-fc4ad60e09ad&pf_rd_p=e4bd6ac6-9035-4a04-92a6-fc4ad60e09ad&pf_rd_r=K0S5S995FW00XN9N2VG5&pd_rd_wg=9P4WT&pd_rd_r=9dcc3cfb-a043-44b0-ae97-6a1d6d4fd88a&ref_=pd_gw_ci_mcx_mr_hp_atf_m&th=1&psc=1— by puja 2 years ago -
please logout of my facebook id from keepa because I've tried every method and I can't seem to do that. 179736067783342 this is my user id. please logout or cancel my subscription. my email is marwatarii358@redacted.
— by abdullah burak 2 years ago -
Hello, I am a subscriber to keepa. How would I connect this to Asin Zen when checking products?
— by Susan M Fies 2 years ago -
hello
i hope you are doing well. please refund my this month payment.i am already unsubscribe this month
Invoice 20225312749464be7— by Ali Usman 2 years ago -
I cant access Keepa even though I have a monthly subscription. I can only see certain information and it tells me the other information needs a subscription. My Keepa email is not working when it asks me to change it, it doesn't go to the recovery email.
— by christine Shawa 2 years ago -
I see a charge of $16.15 and 2 charges of $16.13 trying to go through my bank account for 1 subscription of Keepa which should be a SINGLE monthly fee of $16.15 for June, 2022. Please reimburse me for the 2 extraneous charges of $16.13 going through my bank. I do not understand why you are charging me 3 times for a single month payment.
— by Wendy Reed 2 years ago -
Hello I can't login keepa In think my assistant change keepa password and email. I'm trying to login but can't, even I can't receive forgot password recovery code on my email.Please check this issue and recover my account
— by Humaira 2 years ago -
Cancel keepa
— by Mike DeLay 2 years ago -
Hello. I was just charged for the yearly amount on Keepa on 2/23/22. I was wondering if I could be refunded for the annual fee and just pay the monthly one moving forward. I am moving out of my business and it's hard for me to afford the annual amount at this time.
— by Davene S Figley 2 years ago -
Please cancel my subscription, and do not bill me for the month of June.
— by Alpha Trevino 3 years ago -
please unsubscribe my keepa for the time being
user name:zubair2021— by zubair Ahmed 3 years ago
