Contact Jeep Customer Service

Why should I report an Issue with Jeep® Vehicle Info?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of FCA US LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Although it recognizes your vehicle by VIN, it doesn't know what powertrain it has (?), so that when you want to view the maintenance schedule, you have to keep choosing the powertrain.

2. I'm able to access my info, set appointments and look up my Jeep's info without problems.**update:** This app just updated with "bug fixes," yet crashes upon login... again.

3. It needs to be critically updated and so does there systems and customer service.I was happy with how the app was working but all of a sudden it just stopped.

4. This app is literally useless in its current stateJust because you no longer support it doesn't mean you can't let us use it! It's far superior to the abortive remains you replaced it with falsely claiming it is better, easier, and has more features........lies lies lies all lies!!!!!Almost completely useless.

5. If it doesn't take your email address go to the sign in page and do forgot password with that email address.This app has potential but, that's where the positives end.

6. Perhaps there's a coding update needed to allow existing users to sign in after update and THEN go to terms requirement page... I think you have a slight hiccup.

7. No connectivity with the dealership, so although all dealerships can access service records, for some reason you have to add them manually to the app.

8. Also, the maintenance schedule in the app is different from that provided by Jeep to the dealership.

9. There is a section that allows you to input maintenance records but, after you input the data, the mileage is not stored.

10. Despite my efforts in calling customer service and providing the documents/proof they've requested every time nothing has change.

11. *previous review:* I can't use the app to schedule service because there's no nearby dealerships listed when there are quite a few nearby.

1. Fix Jeep Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Jeep: Restarting the app will resolve most errors.
2. Update the Jeep App. Here is how:
   1. On Android goto PlayStore » Search for "Jeep" » Open Jeep® Vehicle Info » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jeep » click "UPDATE".
3. Clear Jeep® Vehicle Info app cache: Clearing cached data will force your app to retrieve the latest data directly from Jeep servers.
   1. On Android, goto Settings » Apps » Select "Jeep® Vehicle Info" » click Storage » click "Clear Cache".
4. Check Jeep app permissions. If any of these permissions required to use your device's features are disenabled, Jeep might not work.
5. Uninstall and reinstall Jeep. If nothing else has worked, completely uninstall Jeep then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Jeep not working

2. Fix Jeep Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Jeep be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Jeep not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Jeep may not be able to connect to the Internet when running in the background.