Contact Uconnect Customer Service

Why should I report an Issue with Uconnect®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of FCA US LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Vehicles equipped with connected services will have an ASSIST and SOS/9-1-1 button on or above the rear view mirror inside the vehicle (excludes FIAT 500e).

2. Vehicle must be located within the 50 United States or Canada and have an active and usable cellular connection. 1] Send & Go requires Uconnect Navigation.

3. Vehicle must be registered for Uconnect Access or SiriusXM Guardian fulfilling all registration and subscription requirements.

4. Vehicle must be properly equipped with compatible Uconnect system.

5. You can also push the ASSIST button on your rearview mirror to speak with a representative, call customer care or contact your dealer.

6. If you are having trouble logging into the app, please contact Uconnect Care at 1-877-855-8400 (U. S. ) or 1-877-324-9091 (Canada). Questions?

7. To log into the Uconnect app, use the same email and password created when setting up your account on the Mopar Owner Site.

8. Remote Vehicle Start not available on all vehicles.

9. You are responsible for using remote features in accordance with any laws, rules, or ordinances in effect in your vehicle’s location.

10. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.

11. Family Drive Alerts provides notifications for Boundary, Curfew, Speed and Valet.

1. With that said, my experience with the Uconnect features is still a bit premature and I guess over time, once I get the hand of it, my opinion of the system will improve.app is slow when performing a task, takes a long time to send a request to vehicle.

2. The remote start feature fails about 50% of the time, and when it works is extremely slow, but it takes so much longer to fail! Yesterday after two failures, it finally started when I was AT MY CAR! (11 min walk) Useless.

3. For instance, whenever I use the vehicle finder icon, the system automatically searches for the vehicle, and sometimes it works, and other times, it tells me that location information is not available although the vehicle is sitting right outside my driveway.

4. Very disappointed.While the intended functionality works most of the time, it takes a minimum of 90 seconds to perform any command from the app from when you select the command in the app.

5. The send to car navigation is fantastic.Not too happy about the changes made to the App from the previous version (especially not being able to send destination data through the app to the vehicle's nav system).

6. At least the app does what you ask it to do (start the car, unlock the doors, etc.), it just might feel like it takes a week for the thing to actually happen.Nicee to be able to start your car remotely on hot days, but this is the worst app I've ever used.

7. Difficult at times to update current charging status (sometimes the refresh button is there, sometimes it's not) I sure wish the App would just say if the vehicle is currently locked or not.

8. Also to update data/location you have to remote start the car & turn it off again.. But I'm not bothered by none of that because MY CAR HAS IT'S OWN APP❗😆❤️I bought a 2018 Durango a month ago.

9. I have used the other functions, and they all seem to work, and the vehicle finder feature is 50/50 at best.

10. My concern is how often the apps test coincide with the actual data and system checks of my vehicle.

11. After market products like the VIPER SMARTSTART system that I had installed in my 2011 Dodge RAM 1500 works better in my opinion.

1. Fix Uconnect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Uconnect: Restarting the app will resolve most errors.
2. Update the Uconnect App. Here is how:
   1. On Android goto PlayStore » Search for "Uconnect" » Open Uconnect® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Uconnect » click "UPDATE".
3. Clear Uconnect® app cache: Clearing cached data will force your app to retrieve the latest data directly from Uconnect servers.
   1. On Android, goto Settings » Apps » Select "Uconnect®" » click Storage » click "Clear Cache".
4. Check Uconnect app permissions. If any of these permissions required to use your device's features are disenabled, Uconnect might not work.
5. Uninstall and reinstall Uconnect. If nothing else has worked, completely uninstall Uconnect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Uconnect not working

2. Fix Uconnect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Uconnect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Uconnect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Uconnect may not be able to connect to the Internet when running in the background.