Published by Itaú Unibanco S. A. on Jun 29, 2023

Report an issue with Itaú.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Itaú: Cartões de crédito?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Itaú Unibanco S. A. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Itaú: Cartões de crédito image 1 contact Itaú: Cartões de crédito image 2

About Itaú: Cartões de crédito

1. Faça suas compras online com mais segurança com bloqueio temporário do cartão de crédito físico e opte pelo cartão virtual!

2. Pague suas assinaturas no cartão virtual ou faça compras online com cartão virtual temporário de forma totalmente segura! É gratuito e pode ser gerado pelo app.

3. Renegocie o saldo total do seu cartão ou, antes de parcelar fatura, simule o parcelamento e tenha mais tempo para colocar suas contas em dia.

4. Adicione seu cartão de crédito na carteira digital da Samsung Pay ou Google Pay para fazer pagamento por aproximação com o celular.

5. E para garantir ainda mais segurança, tem a opção de cartão virtual!

6. Mais segurança com cartão virtual e modernidade com pagamento por aproximação!

7. Pra vc que quer economizar, o Itaú Cartões também possui cartão de crédito sem anuidade!

8. Você não precisa mais ligar na central para realizar alguns serviços, faça tudo pelo app.

9. Aumente seu limite pré-aprovado do cartão de crédito sem precisar ligar na central de atendimento.

10. Solicite a segunda via do seu cartão de crédito, acompanhe e desbloqueie de um jeito fácil e rápido.

11. Com o app é simples consultar fatura online, gerar boleto para fazer pagamentos e gerar a 2ª via da fatura.

Itaú Customer Insights

1. It doesn't matter if I change the establishment before.I have understand that this app is good And completely understand by the way using it because it will help people to get the understand that will help them and easy as abc but some people are not understanding what Itaucard mine and they are using it because they sure another person using it because am begging for the investment program kindly get the money from the company that has been busy with work and also where you can contact of a month just give me some minutes let me know when you're onI like this idea of carton virtual, you can use it in absence of the real card.

2. Security problem - App shouldn't present on first screen, full username and bank card information before correct login with password entered.Nothing to complain about it,seriously! It's been making me feel so satisfied since I first installed it because it gives me literally every information I need about my credit cards “Even bill services and goods PDF" so I don't need to be wating for “physic” mails to be sent to my residence.

3. Many screens stick to a infinite loop - e.g. activate fingerprint login...Some issues with updating Creditcard Payment Bills , problems changing personal Information , the electronic chat is faulty and it doesn't solve all the issues and so on ...Someone should understand how ridiculous the developers have designed a simple... common app.

4. Needless to say these mails normally and annoyingly aren't sent on due date thereupon this App just has come to my life for the convenience at its finest! Simple to use; Easy and fast to get used to it.

5. Suggestion: Field testFull of Itaú product ads and, thus, you cannot find the stuff you are looking for.Não funciona no Android 9, no Oneplus 6T.

6. I have to change the category for a payment every single time.

7. I like it.It takes forever to sucessfully enable iToken.

8. Fecha o app logo depois da senha.

9. (almost zero practicality).

10. :)Bad, slow.

11. And it's secure, just use it and it's gone for the day from your app.

Steps to Troubleshoot & Fix Itaú Issues

1. Fix Itaú Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Itaú: Restarting the app will resolve most errors.
  2. Update the Itaú App. Here is how:
    1. On Android goto PlayStore » Search for "Itaú" » Open Itaú: Cartões de crédito » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Itaú » click "UPDATE".
  3. Clear Itaú: Cartões de crédito app cache: Clearing cached data will force your app to retrieve the latest data directly from Itaú servers.
    1. On Android, goto Settings » Apps » Select "Itaú: Cartões de crédito" » click Storage » click "Clear Cache".
  4. Check Itaú app permissions. If any of these permissions required to use your device's features are disenabled, Itaú might not work.
  5. Uninstall and reinstall Itaú. If nothing else has worked, completely uninstall Itaú then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Itaú not working


2. Fix Itaú Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Itaú be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Itaú not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Itaú may not be able to connect to the Internet when running in the background.

Reported Issues