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Why should I report an Issue with CamScanner- scanner, PDF maker?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of INTSIG Information Co.,Ltd to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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CamScanner- scanner, PDF maker Customer Insights
1. And...what happened to the free version? That was what I used and when I installed it again, their is only a free trial offer and then I have to payThe quality & ease of document uploading is superb, quick, & easy.
2. I take a picture of a piece of paper with my phone, and no matter how blurry, crooked, or even if there is an annoying shadow, CM scanner always adjusts the final image to be perfect!! It's incredible! Then, I can share the file with myself through email and print it for later use.
3. It doesn't seem to have a feature to scan multiple pages in a semi automated way, with auto correction, assembling in multi page pdf, create ocr, so I'll stick with Adobe for now.This is honestly the best scanner.
4. It has the ability to compress your file making it easier to send through text messaging or other email platforms, and overall is very user-friendly and easy-to-navigate even those who are not tech-savvy.
5. I'm never using a scanner again because this program renders those obsolete! I don't know how to use the fancier options because I'm a bit tech challenged, but so far I have been able to do everything I needed to with no help.
6. After a few minor typing changes and highlighting all the text to change the font, the document was successfully saved and emailed.
7. Plus, when I send the documents to email, sometimes I can't open them and receive a message saying "file type not supported" even though I'm sending them in PDF.
8. As is, it is still 5-star worthy, especially with their commitment to continued development.This app used to be really good, but recently with the free version, really annoying pop up ads that are hard to close show up all the time.
9. You can do so much more with this app like scanning the text of your document, scanning your document and converting it to a Word document.
10. Considering the free adobe scan does the same and then some, I see no point paying for this app.
11. This app is super easy to use and makes organizing important documents very easy too.CamScanner is a fantastic app.
Steps to Troubleshoot & Fix CamScanner- scanner, PDF maker Issues
1. Fix CamScanner- scanner, PDF maker Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart CamScanner- scanner, PDF maker: Restarting the app will resolve most errors.
- Update the CamScanner- scanner, PDF maker App. Here is how:
- On Android goto PlayStore » Search for "CamScanner- scanner, PDF maker" » Open CamScanner- scanner, PDF maker » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for CamScanner- scanner, PDF maker » click "UPDATE".
- Clear CamScanner- scanner, PDF maker app cache: Clearing cached data will force your app to retrieve the latest data directly from CamScanner- scanner, PDF maker servers.
- On Android, goto Settings » Apps » Select "CamScanner- scanner, PDF maker" » click Storage » click "Clear Cache".
- Check CamScanner- scanner, PDF maker app permissions. If any of these permissions required to use your device's features are disenabled, CamScanner- scanner, PDF maker might not work.
- Uninstall and reinstall CamScanner- scanner, PDF maker. If nothing else has worked, completely uninstall CamScanner- scanner, PDF maker then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing CamScanner- scanner, PDF maker not working
2. Fix CamScanner- scanner, PDF maker Server issues & Internet Connection
- Check network connection: An unstable Internet will make CamScanner- scanner, PDF maker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to CamScanner- scanner, PDF maker not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, CamScanner- scanner, PDF maker may not be able to connect to the Internet when running in the background.
Reported Issues
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Hello,
I show a recent charge for this app. I wasn’t aware this was a paid app. I’m requesting an immediate refund and account cancellation. Please advise when this account will be cancelled and refunded.
Nissa Graun— by Nissa Graun 1 year ago -
This is in reference to the accidental purchase of one-year subscription of Cam scanner by my 5 years old child while he was playing game.
The details of the accidental purchase is as follows
:::
App CamScanner - PDF Scanner App
Subscription Premium Account (1 year)
Content Provider INTSIG Information Co., Ltd
Date Accepted 18 November 2023
Trial $43.99 for 1 year, starting 18 November 2023
Payment occured as it was set in paypal and child double clicked it.
the transaction id is a follows:
Transaction ID 9PN98933X1751684G
Transaction date 18 November 2023— by sagun Neupane 1 year ago -
I had a premium account 9.29.2014 and 10.01.2014 I no longer have the company iPhone the account was under 646-678-1117 it belongs to UPS. On 12,20,22 I was charged $65.31 for the subscription since I no longer have the phone I can't cancel the subscription. I allowed the charge to go through but will not allow it to go through this year. I need the account to be cancelled on your end.
— by Wynderlyn Carter 1 year ago -
Solicito reembolso del cargo de subscripcion por B/49.99, ya que no deseaba esta aplicación como primium.
— by Crishna 1 year ago -
Solicite una prueba gratuita y me cobraron 49.00 dólares en GOOGLE*CamScanneer 855-83 por lo que solicito el rembolso de esa cantidad y la anulación inmediata. Ya que claro decía que era un año de gratis.
— by Jorge Jerez 2 years ago -
Hi
I downloaded Camscanner again to use for work this morning but did not wish to re-subscribe and was not informed of an app purchase. I have been charged €54.99 and would like this refunded as I have since cancelled my subscription
Laura— by Laura Connolly 2 years ago -
I will like to cancel my subscription
— by Mulikat Anate 3 years ago -
Hi,
I just made a mistake of accidentally subscribing to 1 year but I meant to click on the 1 week subscription. Hope you would be able to help me change it Because I dont really need it for 1 year. I need the money for my daughter’s school fees , Hope you understand my situation.. i would like to try it first for 1 week. Thank you in advance.— by Prescille 3 years ago -
i got subscription by mistake i clicked it so can you please refund the money which they took it $75.70 20th july .
— by harpreet kaur 3 years ago -
I want to cancel my account I downloaded today
— by Karin Heilgeist 3 years ago -
I upgraded and you kept charging me 3.99 aweek so I stopped that 1st one and now nothing woks
— by DAVID CARTER 3 years ago -
Scanned docs are not going through to intended
— by Robert Whitney 3 years ago -
I downloaded the app to edit a field trip form to sign and then cancelled my subscription and deleted the app and i was still charged $59.99 for a yearly subscription and would like my money back since that’s a lot of money for an app and i won’t be using again anytime soon especially since i cancelled the subscription. May i please have a refund.
— by Aurie 3 years ago -
I would appreciate speaking to an agent about subscription issues. Kind regards, Julian Cardenas
— by Julian Cardenas 3 years ago -
Hello,
I wanted to cancel the subscription during the three free trial days.
I am a student and I had to scan working sheets for my teacher.
I canceled the subscription but my WIFI was too bad, so it didn't worked.
I am so sorry for the mistake. But I am a student and I dont have the money. Can I please cancel the subscription and get my money back?
Can you please help me?
Sincerely
Natalie— by Natalie Helgert 3 years ago -
I trialled the app & cancelled within the 3 day trial however I have been charged for a years subscription. I would like to request a refund.
— by Amy Jenkins 3 years ago -
I have a premium account and the emails I send are not being received. What do I need to do?
— by Larry Rice 3 years ago -
I did not wish to purchase and i dont know why the amount was deduced from my account
— by sara 3 years ago -
hello,
my account is qurongjun@redacted I did not want to subscribed your yearly membership but my account was charged $59.99 please refund those amount to me. Thank you very much!— by helen QU 3 years ago -
I tried to cancel my subscription the day before it ended but it has still taken money out of my account
— by Grace Anelay 3 years ago -
Hi, trying to unsubscribe through google play store but unable to do so. Please assist
— by Jing Xin Ooi 3 years ago -
Hi there,
I tried the free trial of cam-scanner and found that it was not for me and therefore cancelled my subscription. However, I was charged for a yearly subscription. I am hoping to get some assistance with this issue. Thank you for your time.— by Madison Tranter 3 years ago
