Contact Video Downloader Customer Service

Why should I report an Issue with Video Downloader for FBsocial?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hekaji Media to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Changing my previous review just because, before update, every Facebook link was working and video downloading easily but now on every video asking that, this video maybe private or link broken.

2. I was fan of this app but it is becoming a huge turn off, as the ads are even more invasive and persistent now.Been using this app since last year and still using it without any problems with the usual forced 5 secs ads before you are able to download Facebook videos.

3. And sometimes when it is near to finish, the video will get expiredAt first things seem to be okay, I could download videos in SD,HD and audio but now nothing will start when you hit the HD and audio button even when I have reinstalled many times.

4. Their website doesn't work, you cannot contact them through it and the link to their FB page is dead.I have no idea how this even got on my phone.

5. I paid for the ad-free version of this app and somewhere alone the line, the ads were reinstated and the HD download option was locked and had a $7 charge tacked on if you wanted to unlock it.

6. You need paste the link in web browser first and copy the link that way.

7. This one works on any video link from fb.

8. the link we copy from fb does not get recognized anymore.

9. For the past week, the app has been sending popup ads in the background and forces u to click them, routing u to suspicious sites.

10. Hope next update will fix force ads outside app usage.Update: It no longer working since end of 2021.

11. It is unfair that I lost my paid version and now have to pay for HD versions when so many free aps offer the same service.

1. Fix Video Downloader Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Video Downloader: Restarting the app will resolve most errors.
2. Update the Video Downloader App. Here is how:
   1. On Android goto PlayStore » Search for "Video Downloader" » Open Video Downloader for FBsocial » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Video Downloader » click "UPDATE".
3. Clear Video Downloader for FBsocial app cache: Clearing cached data will force your app to retrieve the latest data directly from Video Downloader servers.
   1. On Android, goto Settings » Apps » Select "Video Downloader for FBsocial" » click Storage » click "Clear Cache".
4. Check Video Downloader app permissions. If any of these permissions required to use your device's features are disenabled, Video Downloader might not work.
5. Uninstall and reinstall Video Downloader. If nothing else has worked, completely uninstall Video Downloader then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Video Downloader not working

2. Fix Video Downloader Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Video Downloader be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Video Downloader not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Video Downloader may not be able to connect to the Internet when running in the background.