Contact Massimo Dutti Customer Service

Why should I report an Issue with Massimo Dutti: Clothing store?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Inditex to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Get inspired by our editorials for women and men in the ‘Discover’ tab or on the home page. - Access our ‘Paper’ and immerse yourself in a digital fashion and style experience. - Be the first to access our exclusive pre-sales and limited collections on our app. - Enable notifications and receive information on our new arrivals, trends and promotions. - Enjoy a fast, simple and intuitive online shopping experience. - Use the search tool to find the garment you're looking for. - Quick filter.

2. Enjoy the updated designs and exclusive features while keeping up to date with all the latest new arrivals, trending fashions, footwear and accessories for women and men. - Create your personal account and enjoy an exclusive and customised online shopping experience. - Save your favourite items, purchase them at a later time and access them from any device. - Manage all your purchases and keep track of your orders. - Modify and save your personal and payment details at any time. - New launches.

3. Access the Scan & Shop service, scan the barcode of any garment, pay for it online and receive your order wherever you want. - Share the garments you like the most with your friends or on social networks using the ‘Share’ option in the information tab. - Find the nearest store and consult its address and phone number.

4. Filter your searches by size, colour, characteristics, etc. to quickly find the model you’re looking for. - Enjoy free in-store deliveries and returns on all your purchases. - Use our app in our physical stores.

5. Access our ‘New In’ grid and discover our weekly new arrivals wherever you are. - Browse our website and discover all the season’s collections. - Editorials.

6. Massimo Dutti is part of the prestigious Inditex group, along with brands like Zara, Pull&Bear, Bershka, Stradivarius, Oysho, and Zara Home, leaders in the fashion industry.

7. Download the Massimo Dutti app now and shop for the latest in clothing, footwear and accessories.

8. Discover the collection from Massimo Dutti on our new app.

9. Continued use of the GPS feature reduces the battery life of your device.

1. Please fix to avoid confusion and, frankly,legal disputes.Since two months i am not able to access all the menu categories and can't access the chat.

2. However, I'd like to ask to improve the following: 1) I'm using Samsung, and when I press to automatically fill in my card details using Google Pay, the expiration month doesn't get filled in, so I have to enter it manually.

3. Bad appVery Very bad experience shipment still at your warehouse and Iam asking to cancel a sub order and you are rejecting my request saying that already processed.

4. 1st problem: orders were refused automatically, because of the "many" cancelled orders, as the costumer service explained.

5. The email you send me to contact you is no longer available!! How can we solve the problem???Worst experience since a year now.

6. 2nd problem: no access to most of the categories in the menu, just a few.

7. 4th problem: No access whatsoever to the shopping basket.

8. 3rd problem: no access to my "in store" purchases.

9. This app is SO terrible, you must lose so many customers.I had placed an order and even got charged however, the product still shows in my bucket .

10. Since one week i am not able to access my cart at all.

11. Talked to the customer service via web several times but no solution.

1. Fix Massimo Dutti Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Massimo Dutti: Restarting the app will resolve most errors.
2. Update the Massimo Dutti App. Here is how:
   1. On Android goto PlayStore » Search for "Massimo Dutti" » Open Massimo Dutti: Clothing store » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Massimo Dutti » click "UPDATE".
3. Clear Massimo Dutti: Clothing store app cache: Clearing cached data will force your app to retrieve the latest data directly from Massimo Dutti servers.
   1. On Android, goto Settings » Apps » Select "Massimo Dutti: Clothing store" » click Storage » click "Clear Cache".
4. Check Massimo Dutti app permissions. If any of these permissions required to use your device's features are disenabled, Massimo Dutti might not work.
5. Uninstall and reinstall Massimo Dutti. If nothing else has worked, completely uninstall Massimo Dutti then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Massimo Dutti not working

2. Fix Massimo Dutti Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Massimo Dutti be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Massimo Dutti not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Massimo Dutti may not be able to connect to the Internet when running in the background.