Contact Arizona Customer Service

Why should I report an Issue with Arizona Mobile ID?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Idemia R&D to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Arizona Mobile ID can be used to verify a person’s identity to complete enhanced-verification services online, such as transferring a vehicle title and requesting a disbursement at AZMVDNow. gov, MVD’s primary customer self-service website.

2. Including layers of security and privacy controls, Arizona Mobile ID is a contactless, convenient way to verify your identity from your phone.

3. Intuitive and easy-to-use, Mobile ID is unlocked by a selfie match to verify identity, or by using a self-selected pin or TouchID/FaceID so your personal information is always protected. 3. 4.

4. Please note: Arizona Mobile ID is considered an official state-issued ID, serving as a companion to your physical ID.

5. Arizona Mobile ID allows you to control what information you share during a transaction.

6. For example, when buying age-restricted items, the app can confirm you are of legal age without having to share your birth date or address.

7. Please continue to carry your physical ID because not all entities are able to verify mID yet.

8. This app requires Android 7 or newer.

9. Android 10-based EMUI 10 devices are NOT supported.

1. IDK why but it's frustrating and ridiculous! It's the same app but on iphones, it's smooth, on Android....good luck!Registration link from text didn't work, figured out how to capture what they were trying to get me to go to and finally got it to work.

2. Registration flow includes clicking on a link in a text message which doesn't work.

3. If you somehow manage to complete the process, you will most likely get an error with no useful information other than to contact support or restart the entire enrollment process.Support will attempt to blame your device, network, or identification.

4. Please try to complete the task again." I tried repeating the task multiple times and just kept getting the same error message whenever it came to the part of scanning the back of my ID.

5. When trying to register on the app, it sends you a text link to tap on to verify your phone number.

6. But on Android.....it takes me like a good 5 min to try to get onto the app to access my mobile ID! Didn't have trouble getting my driver's license on it.

7. Validating your number is difficult because the link often doesn't work.

8. A key indication is that the feedback link in the app doesn't work.

9. Now since latest update O2 / 23 The phone wants to scan for nearby devices, turn on Bluetooth use precise location, and a few other intrusive permissions.

10. Got it working with driver's license, did the facial recognition then when I click "Activate" I always get the connection error 10400.

11. If you have any other options,use those instead.App crashes at final activation step - been trying for 2 days.

1. Fix Arizona Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Arizona: Restarting the app will resolve most errors.
2. Update the Arizona App. Here is how:
   1. On Android goto PlayStore » Search for "Arizona" » Open Arizona Mobile ID » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Arizona » click "UPDATE".
3. Clear Arizona Mobile ID app cache: Clearing cached data will force your app to retrieve the latest data directly from Arizona servers.
   1. On Android, goto Settings » Apps » Select "Arizona Mobile ID" » click Storage » click "Clear Cache".
4. Check Arizona app permissions. If any of these permissions required to use your device's features are disenabled, Arizona might not work.
5. Uninstall and reinstall Arizona. If nothing else has worked, completely uninstall Arizona then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Arizona not working

2. Fix Arizona Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Arizona be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Arizona not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Arizona may not be able to connect to the Internet when running in the background.