Contact Poplin Customer Service

Why should I report an Issue with Poplin: Got Laundry? Allow us.?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SudShare, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We also don’t service laundry that includes excessive pet hair. - is safe and does not include bed bugs, fleas, roaches, or biohazardous materials. - is sanitary and does not include feces, urine, blood, or vomit, beyond traces normally found in household laundry.

2. Poplin's same-day laundry service starts at $2/LB.

3. Poplin's professional laundry service finishes your laundry to perfection.

4. You can put your laundry out for pickup in any bag you want, disposable bags, or your hamper.

5. We use a portion of the profits from every order to provide our professional laundry services to families in need, and we give you the opportunity to donate too.

6. Poplin’s next-day laundry service starts at $1/LB.

7. Poplin is a life hack for laundry, available in over 500 cities nationwide.

8. If you choose premium-scented or hypoallergenic, your Laundry Pro will use a top-rated premium brand detergent.

9. Poplin cares for laundry; together we care for people.

10. Our fleet of care-obsessed Laundry Pros are true craftspeople, type-A altruists who pour their hearts into the little things.

11. Also includes free pickup and delivery, custom options like hang-dry, and Poplin's Protection Plan covering you in case of damage or loss. Yes, of course. You just tap and order.

1. Once your payment info is saved you do not go to account settings to update your payment info (which, to me, would be the intuitive location for this feature), but instead begin a new order, and then edit the prefilled, faded, data.Overall the substers are great and I've really enjoyed the service.

2. The only minor drawback is that I don't think you can access your messages/message history once your clothes have been returned to you (or at least I haven't figured out how to yet).The service is pretty great.

3. It's affordable, easy, the app is user friendly, there are no annoying subscriptions, and the turnaround is so fast! Although I will be getting a washer and dryer, I don't think I'll be giving up this fantastic service.

4. Once you submit they email you back saying that there was no account information attached to the request (despite sending the email to the address attached to the account).Being a stay at home parent is stressful enough but without a washer and dryer it's even worse.

5. This is the only app on my device that doesn't send me notifications when they're sent on for the chat.This is an amazing service, especially for ND folks.

6. No dot, no sound, nothing in the notification bar.incredibly convenient even across multiple Sudsters (the people who pickup, wash, dry, fold, & deliver the clothes).

7. Functionality, it just doesn't have good UI/UX design.Service was excellent & reliable.

8. I've reached out to customer service and wasn't able to reach resolution.

9. THANK YOU! I was unpleasantly surprised that they just add some BS fee of $18 without any warning.The new name is stupid Latest update tricks you into premium plus insurance for an extra 4.75. Dirty.

10. CUSTOMER SERVICE IS THE ABSOLUTE WORST.

11. There is no direct contact when there is an issue, rather a form you must submit through the app for any changes or concerns.

1. Fix Poplin Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Poplin: Restarting the app will resolve most errors.
2. Update the Poplin App. Here is how:
   1. On Android goto PlayStore » Search for "Poplin" » Open Poplin: Got Laundry? Allow us. » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Poplin » click "UPDATE".
3. Clear Poplin: Got Laundry? Allow us. app cache: Clearing cached data will force your app to retrieve the latest data directly from Poplin servers.
   1. On Android, goto Settings » Apps » Select "Poplin: Got Laundry? Allow us." » click Storage » click "Clear Cache".
4. Check Poplin app permissions. If any of these permissions required to use your device's features are disenabled, Poplin might not work.
5. Uninstall and reinstall Poplin. If nothing else has worked, completely uninstall Poplin then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Poplin not working

2. Fix Poplin Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Poplin be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Poplin not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Poplin may not be able to connect to the Internet when running in the background.