Contact ICBC (Asia) Customer Service

Why should I report an Issue with ICBC (Asia)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ICBC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The new release of ICBC(Asia) mobile banking application integrates Transfer & Remittance, Investment Management, Credit Card, Bill Payment and many other functions.

2. Other Banking Service: You can enjoy the Card-less Cash Withdrawal, Online Bill Payment (including government fines, taxes, utilities, etc. ), Account Application and other services through ICBC(Asia) mobile banking.

3. Information Push Service: ICBC Messenger helps you manage account activities timely, and Message Push Service informs you of industry changes and latest products that you can't miss. 8.

4. Transfer & Remittance Service: Provides you comprehensive services to satisfy your needs, such as One-Click Transfer, QR Code Transfer and Faster Payment Service (FPS) .

5. Credit Cards Service: Provides Credit Card Application, Transactions Inquiry and Credit Limit Adjustment and other Services. 5.

6. Investments and Financial Service: Provides Funds, Precious Metals, Flexi Plus, Currency Trading and other investment services. 6.

7. Simplification and Optimization on frequently used functions : Perform instant transfer with one click; improve the appearance of ICBC Messenger displayed in card mode, helping you to receive transaction alert timely. 4.

8. Account/Asset Management Service: Simple and clear asset allocation interface, easily manage your assets balance and accounts. 3.

9. Personalized financial management : Introduce elite products and services by showing brand new investment services sections.

10. New Customer Account Opening : You can simply open integrated bank account in 8 minutes by scanning your HKID , completing facial recognition and account opening information without visiting branches. 2.

11. Account overview at one glance : Show your asset allocation in pie chart and allow access to all accounts in one single management section. 1.

1. Full of buttons and links, confusing to navigate and no manual online customer services.2020 Dec: The ICBC Asia app always requires a compulsory update through GooglePlay, otherwise it is stopped.

2. Respond to bugs promptly.Update required every other day, and it freezes with error message after update...what's the point...will terminate my accountOTP problem and unable being recognized.

3. 2021 Jan: 已經兩個月，這個APP依然没有改善。差！劣！It has been 2 months, there is no improvement at all! Poor!Historic transactions are limited to a few days and the option to select larger periods (e.g., 6 months, 1 year, etc.) does not work.

4. A dreadful experienceVery bad app and the function not work, so complicated to do E-transfer to another non ICBC account, Stupid app.

5. This was working in previous APP version s though.Promo for opening a new account with the mobile app but you just can't get the offer because of its incapability to detect a well-taken HKID image.

6. I won't give any stars to this app if Google store allows.I cannot login the apps after updating password on pc.

7. Poorfeatures, clumsy login, no clear information about failed executions.

8. The app will be down each time I try to login my account.

9. I want to close my account if the issue cannot be fixed soon.

10. GooglePlay is blocked in mainland China and there is no way to update and no way to use the app during travel.

11. Tried with 10+ attempts with different ways but still doesn't work.

1. Fix ICBC (Asia) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ICBC (Asia): Restarting the app will resolve most errors.
2. Update the ICBC (Asia) App. Here is how:
   1. On Android goto PlayStore » Search for "ICBC (Asia)" » Open ICBC (Asia) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ICBC (Asia) » click "UPDATE".
3. Clear ICBC (Asia) app cache: Clearing cached data will force your app to retrieve the latest data directly from ICBC (Asia) servers.
   1. On Android, goto Settings » Apps » Select "ICBC (Asia)" » click Storage » click "Clear Cache".
4. Check ICBC (Asia) app permissions. If any of these permissions required to use your device's features are disenabled, ICBC (Asia) might not work.
5. Uninstall and reinstall ICBC (Asia). If nothing else has worked, completely uninstall ICBC (Asia) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ICBC (Asia) not working

2. Fix ICBC (Asia) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ICBC (Asia) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ICBC (Asia) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ICBC (Asia) may not be able to connect to the Internet when running in the background.