Published by IADT on Jul 26, 2023

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Why should I report an Issue with ToothSOS?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of IADT to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About ToothSOS

1. For Professionals, quick access to the Dental Trauma Guidelines provide detailed information caring for patients with dental injuries.

2. The official IADT App, ToothSOS, provides information for both Patients and Professionals in the event of traumatic tooth injury.

3. As is true for all guidelines, the health care provider must apply clinical judgment dictated by the conditions present in the given traumatic situation.

4. They represent the current evidence based on literature research and professional opinion, as well as additional information about the IADT and resources for continuing education.

5. For Patients, the App provides easy to understand emergency steps to take in all dental injuries.

6. The immediate care provided at the site of injury will determine the survival of the injured tooth and the smile of your child.

7. In order to save more teeth and smiles, it’s important you share this App with as many people you can.

8. Start with friends, relatives, teachers and coaches.

9. This App should be in every mobile device of everyone around the world.

10. The IADT does not guarantee favorable outcomes from following the Guidelines, but using the recommended procedures can maximize the chances of success.

ToothSOS Customer Insights

1. Looking forward for an update.A very helpful app for both patients and professionalsAmazing app for dentist! It should have been in hindi or marathi language for india patients it would be easy for them to understand and beneficial for dentist to spread awareness.App doesn't open Android pie.

2. Content 5+ Stability 1An informative app for dentist as well as patient! However it would be great if it was in hindi or marathi language as it would be beneficial for the regional community of india.

3. Hoping for an update.Good app for dentist but hope is was in marathi and hindi language.

4. Looking forward for an update!Great app but lacks language option for indian community.

5. However a similar update in regional language marathi and hindi required.

6. Kindly update as soon as possible.Wonderful app but lacks different indian languages.

7. Need an update.Great app.

8. I downloaded in August 2018 and it worked great.

9. It's difficult to educate the patients who are unable to speak english.

10. I have tried to reinstall with no improvement.

11. This is an amazing app when it works.

Steps to Troubleshoot & Fix ToothSOS Issues

1. Fix ToothSOS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart ToothSOS: Restarting the app will resolve most errors.
  2. Update the ToothSOS App. Here is how:
    1. On Android goto PlayStore » Search for "ToothSOS" » Open ToothSOS » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ToothSOS » click "UPDATE".
  3. Clear ToothSOS app cache: Clearing cached data will force your app to retrieve the latest data directly from ToothSOS servers.
    1. On Android, goto Settings » Apps » Select "ToothSOS" » click Storage » click "Clear Cache".
  4. Check ToothSOS app permissions. If any of these permissions required to use your device's features are disenabled, ToothSOS might not work.
  5. Uninstall and reinstall ToothSOS. If nothing else has worked, completely uninstall ToothSOS then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ToothSOS not working

2. Fix ToothSOS Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make ToothSOS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ToothSOS not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ToothSOS may not be able to connect to the Internet when running in the background.

Reported Issues