Contact mobile.de Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. Everything is where you expect to find itIn the new version of the app there is no more option to see all cars of the dealer, also you introduced more details in a popup where it is not possible to do text selection, for example for translation or a copy which is a big drawback.In new version you can't select seller's text to put it in Google Translator.

2. I would like to suggest if the developer can come up with option in sorting area to show search results in the map so I can have overlook of the cars in the whole country,by scrolling throught the map.

3. It would be nice to be able to sort the vehicles in my car park by distance too.I've contacted a seller, paid a deposit, the car was removed from Mobile.de and I lost access for all the car details.

4. You have to close the app to be able to get out of a full screen picture of a car... Dunno if you can see device type, but this happens on Lenovo tab11 pro2Perfect app, all what you need.

5. My phone is Samsung Not9 Please i need supportCannot exit full screen on pictures.

6. Otherwise,great app 👍Hi I am living in Germany and i am using German Google play.

7. Sorting a search based on distance is great.

8. In the end I've received a car with a different engine than the announced one and I can't be sure this is the only difference! The support claims they don't have the info from the off too.

9. This feature was available in older version.

10. It has all the search features what man needs,even more.

11. Why you killed such usefull feature?!It's a good app.

1. Fix mobile.de Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart mobile.de: Restarting the app will resolve most errors.
2. Update the mobile.de App. Here is how:
   1. On Android goto PlayStore » Search for "mobile.de" » Open mobile.de - car market » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for mobile.de » click "UPDATE".
3. Clear mobile.de - car market app cache: Clearing cached data will force your app to retrieve the latest data directly from mobile.de servers.
   1. On Android, goto Settings » Apps » Select "mobile.de - car market" » click Storage » click "Clear Cache".
4. Check mobile.de app permissions. If any of these permissions required to use your device's features are disenabled, mobile.de might not work.
5. Uninstall and reinstall mobile.de. If nothing else has worked, completely uninstall mobile.de then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing mobile.de not working

2. Fix mobile.de Server issues & Internet Connection

1. Check network connection: An unstable Internet will make mobile.de be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to mobile.de not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, mobile.de may not be able to connect to the Internet when running in the background.