Contact SP1 Customer Service

Why should I report an Issue with SP1 – Commercial Electric Smar?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Leedarson to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Use the SP1 smart plug and app to control lamps, fans, small appliances, holiday lights and more with your iPhone or iPad.

2. The SP1 app is the perfect way to control your SP1 Commercial Electric plugs from virtually anywhere in the world.

3. Thank you for choosing the SP1 Commercial Electric smart plug and app.

4. The app can also be used to setup schedules and countdown timer to automatically turn your plugs on and off. • Easily add and configure your SP1 Smart Plugs on your home network. • Create schedules and timers to automatically control your plugs. • View the runtime of your plug to know exactly how long your device has been operating. • Receive push notifications when any of your plugs go offline. • Easily integrates with both Amazon Alexa and Google assistant for seamless voice control.

1. And after the connecting wifi to smart plug step, turning the phone data was needed to continue with setup to fully connect.You can only have a single device signed in at a time so in a household of multiple devices, only one person can have control over all of the smart plugs.

2. Still one star.Works Great! I don't have a lot of "Smart" devices in my house but I do have a Google Home Mini and i thought it would be nice to be able to turn my living room lights on and off, so I bought two CE Smart Plugs at The Home Depot, downloaded and set up the app, connected both plugs and it worked great.

3. The button on the side helps by holding it down until the green light blinks orange, than the plug network shows up and you can finish the installation.After an app update, all of my plugs were deleted from my account.

4. Only email, and they are very slow to respond, because they are in....... CHINA! What a joke! No support, they and above all else, now I am wondering if China has my email and other information like my wifi passwords? Stay away!Life gets easier with the smart plugs.

5. It’s very easy.Ok, now that the account registration issue has been fixed on their end and I was able to activate my account, I was able to get my plugs set up.

6. UPDATE: I was able to control my plugs again by creating a new account - but all settings were lost.

7. After that app set up easily and got it connected to my Google Home via a routine and can just say, "Hey Google, Activate Christmas" and all my plugs activate then plays musicHad a little difficulty when reattaching after not using for a while.

8. Great App, great product.The smart plugs worked for 7-8 months with this app, then they all just stopped working.

9. If the device that controls the plugs leaves you can't control the smart plugs.

10. I had a slight hiccup that when I went to connect to the plug, my wifi tried to disconnect due to no internet, so be sure to click the little popup and choose to stay connected.

11. I went ahead and added them to my Google Home account and now it's "OK Google, turn off the light" and it does.

1. Fix SP1 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SP1: Restarting the app will resolve most errors.
2. Update the SP1 App. Here is how:
   1. On Android goto PlayStore » Search for "SP1" » Open SP1 – Commercial Electric Smar » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SP1 » click "UPDATE".
3. Clear SP1 – Commercial Electric Smar app cache: Clearing cached data will force your app to retrieve the latest data directly from SP1 servers.
   1. On Android, goto Settings » Apps » Select "SP1 – Commercial Electric Smar" » click Storage » click "Clear Cache".
4. Check SP1 app permissions. If any of these permissions required to use your device's features are disenabled, SP1 might not work.
5. Uninstall and reinstall SP1. If nothing else has worked, completely uninstall SP1 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SP1 not working

2. Fix SP1 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SP1 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SP1 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SP1 may not be able to connect to the Internet when running in the background.